Reviews Analysed
21
We Collect & Analyse Reviews
London Sock Company
Experiences & Reviews
London Sock Company is an online retailer focused on socks, selling a range of styles and sizes through its website. Consumers looking for reviews should verify sizing information, shipping and returns policies, and available customer support channels on the company’s site before purchasing.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
15d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Many reviewers report prompt, accurate delivery and neat presentation, but a minority cite delayed or missing parcels and unresolved refund issues.
Share
Mixed
21%
💰
Value for money
Some customers find prices and free delivery good value, while others judged the socks expensive or poor value after wear or washing.
Share
Mixed
7%
⚡
User experience
Several reviewers describe the website and order process as efficient; a few found international ordering, lead times or checkout details confusing.
Share
Mixed
6%
🔧
Product quality
Most reviewers praise fit, materials, colour and presentation; a small number report sizing issues, tightness or quick wear after washing.
Share
Strong
25%
📞
Communication
Customer service is often described as helpful and quick to resolve errors, though isolated reports mention poor communication around refunds or wrong items.
Share
Mixed
10%
⭐
Overall experience
Overall impressions are largely positive with many repeat buyers, but a minority experienced delivery failures or disappointing product durability.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Socks simply never arrived
"Socks simply never arrived. The shipping options was either a ridiculous option of over 50 quids for..."
Hans Petter Johnsen
Trustpilot
Sep 30, 2025
Featured for: Non-arrival and unresolved refund
Great socks & service
"Quick, accurate delivery. Fantastic, high quality socks. I'm a repeat..."
Evan Spaulding
Trustpilot
Sep 30, 2025
Featured for: Repeat buyer praising delivery and quality
Quality
"For a £20 pair of socks the quality is extremely poor, my socks started to thread after just one wash. They als..."
Ruaraidh
Trustpilot
Sep 30, 2025
Featured for: Poor durability after one wash
Brighter wedding day Feet
"The efficiency of the order process, quick delivery, I made a mistake on the order and it was very quickly rectified by George at the London Sock Comp..."
Glynis Holliday-Smith
Trustpilot
Sep 30, 2025
Featured for: Order error quickly resolved by George
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
NICOLE HINKS
trustpilot.com
Sep 30, 2025
efficient and functional website
efficient and functional website. fr...
M
Martin Hartwig
trustpilot.com
Sep 30, 2025
Great experience
REAL quality socks, tight fit I would think, but that is exactly what I wante...
E
Evan Spaulding
trustpilot.com
Sep 30, 2025
Great socks & service
Quick, accurate delivery. Fantastic, high quality socks. I'm a repeat...
N
Nigel Christie
trustpilot.com
Sep 30, 2025
Great quality socks
...
H
Hans Petter Johnsen
trustpilot.com
Sep 30, 2025
Socks simply never arrived
Socks simply never arrived. The shipping options was either a ridiculous option of over 50 quids for...
K
Karen Pearson
trustpilot.com
Sep 30, 2025
Great socks and beautifully packaged
Great socks and be...
W
William C Nichols
trustpilot.com
Sep 30, 2025
Solid quality
Solid quality, on time delivery and good price. Next time I...
P
Patrice Jouvellier
trustpilot.com
Sep 30, 2025
Great quality socks as always
Great quality socks as always! The process of international shopping could be more simplified, but the...
G
Glynis Holliday-Smith
trustpilot.com
Sep 30, 2025
Brighter wedding day Feet
The efficiency of the order process, quick delivery, I made a mistake on the order and it was very quickly rectified by George at the London Sock Comp...
P
Peter Schüller
trustpilot.com
Sep 30, 2025
Perfect Quality
Perfect Quality, fast...
S
Scott Adams
trustpilot.com
Sep 30, 2025
My overall experience was good
My overall experience was good. The lead time posted on your site (1-2 days to East Coast from dispatch dat...
M
Mary Godwin
trustpilot.com
Sep 30, 2025
Brilliant product
Brilliant product,...
D
Deborah kim Wood
trustpilot.com
Sep 30, 2025
Quality product
In this instance the finished product was all that I had hoped for. The vibrant colours, the quality of the materials used in the manufacture enhanced...
N
Neil Jaundrell
trustpilot.com
Sep 30, 2025
Ok, but a little disappointed with the product.
Good delivery time, good communication. Expensive for what they are! I was a little disappointed with the socks; thinner material than they look in pi...
M
Mark Tansley
trustpilot.com
Sep 30, 2025
Excellent product
Excellent product, love the quality. I purchased a few pai...
N
Nigel
trustpilot.com
Sep 30, 2025
Comfortable socks
Comfortable, stylish and robus...
M
Mr Robert Shread
trustpilot.com
Sep 30, 2025
Ordered a full set of socks
Ordered a full set of socks, lovely design and quality, however I found the 8-10 too large, despite being a size...
P
PETER STRAIN
trustpilot.com
Sep 30, 2025
I ordered two boxes in Size Medium
I ordered two boxes in Size Medium. You sent me one box in Size Small because you had run out. I live in Los Angeles. What idiot would send the wrong...
R
Ruaraidh
trustpilot.com
Sep 30, 2025
Quality
For a £20 pair of socks the quality is extremely poor, my socks started to thread after just one wash. They als...
W
William Clemens
trustpilot.com
Sep 30, 2025
LSC, look no further!
I found London Sock Company a couple of years back, so I thought I'd give them a try. They have the best socks I've ever bought. The website is so eas...
Conclusion
Reviews indicate the London Sock Company is frequently commended for sock fit, fabric, packaging and responsive customer service for exchanges or order errors. Several buyers report fast, accurate delivery and repeat purchases. However, a small number of reviewers experienced missing parcels, misleading lead-time expectations, or durability and sizing problems, and one review mentions an unresolved refund. If you are considering buying, check the size guide carefully and review shipping and returns/refund policies before ordering; contact customer service promptly if there is an issue.