Reviews for LocksOnline are mixed. Many customers report accurate product descriptions, quick dispatch and items that are easy to fit. However, a significant number of reviewers describe delivery failures, missing items and rigid returns handling, and some cite high charges for replacement keys and premium-rate phone calls. If you are considering a purchase, check delivery options and the returns policy in advance, confirm product compatibility, and review recent customer feedback for service trends.
Examples from available reviews (Sep 2019 – Feb 2026).
Customer received well-packaged locks promptly and was satisfied overall.
“The delivery of my purchase arrived promptly within 5 days!”
Multiple promised deliveries failed and customer service was unresponsive.
“Totally appalling customer service.”
Charged high prices and postage for bespoke replacement keys.
“£65 for 3 keys incl postage.”
Replacement item sorted promptly with excellent customer service.
“Ann sorted out the replacement for me without fuss”
Delivery performance is polarised: many customers report fast, well-packaged deliveries, while a notable number describe late, missing or repeatedly failed deliveries and problems with returns handling.
Most reviewers do not focus on price, but several flag high charges for replacement keys, postage and a premium-rate phone line, which reduce perceived value.
The website and ordering process are frequently described as clear and easy to use, with accurate product descriptions that help customers choose suitable items.
Many customers receive items as described, well packaged and easy to install; a smaller group report wrong, incomplete or incompatible items on arrival.
Customer contact is inconsistent: some customers praise prompt, helpful replies, while others report ignored emails, poor follow-up or complaints about phone charges.
Overall sentiment is mixed: numerous five-star experiences for product and delivery contrast with multiple one-star accounts driven by delivery, returns and service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Wide stock range, helpful chat and ultra‑quick delivery despite split websites.
“Really helpful online chat service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LocksOnline is a UK-based online retailer that specialises in locks, door hardware and related security products. Consumers researching the company typically seek information on delivery performance, returns and customer service, as well as product fit and pricing.