Many reviewers mention fast despatch and product descriptions that match what arrives. A large share of complaints focus on returns, refunds, and restocking charges. Several customers say it is hard to reach the company by phone or email. A smaller number praise quick replacements and helpful staff.
Examples from available reviews (Sep 2019 – Mar 2026).
Supplied faulty goods and demanded return postage plus 25% restocking fee.
“they supplied faulty goods”
Replacement item sorted promptly with excellent customer service.
“Ann sorted out the replacement for me without fuss”
Ordered at 3pm and received it at 11am next day.
“Ordered at 3pm got it at 11am next day”
Charged high prices and postage for bespoke replacement keys.
“£65 for 3 keys incl postage.”
Many reviews point to ongoing problems after purchase. Customers describe missing items, slow refunds, and calls that feel rude or end abruptly. Fewer reviews describe quick, professional help and replacements that arrive as promised.
Feedback swings between good value and concerns about costs. Some shoppers cite competitive pricing, low prices, and fast despatch. Others highlight high fees for bespoke keys, express delivery, and a premium-rate phone line, and say some prices sit above other options.
Several reviewers report an easy order process, quick delivery, and straightforward fitting. Others describe next-day deliveries that arrive late or not at all, along with weak parcel tracking. A few also mention split websites and navigation that can be slightly confusing.
Many customers say the locks feel solid and the listing specs are accurate. Other reviews report products that do not match the description, faults in use, or parts that do not fit. When quality issues come up, reviewers often say returns were refused or dragged out.
Poor or missing updates on stock and delivery comes up repeatedly. Customers mention receiving the wrong items, limited tracking detail, and difficulty reaching staff. Some praise helpful live chat and named employees, but these comments appear less often.
Experiences split between smooth order fulfilment and difficult after-sales support. Positive reviews focus on quick despatch and hardware that works. Negative reviews centre on refunds, return fees, and unhelpful ways to get in touch.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Wide stock range, helpful chat and ultra‑quick delivery despite split websites.
“Really helpful online chat service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LocksOnline is an online retailer selling locks and door hardware for homes and businesses. The range covers cylinders, mortice locks, padlocks, door closers, and access control parts, with dimensions and part numbers shown. The site caters to trade and DIY buyers and sets out stock status and delivery choices. Orders ship from the UK, and the site provides technical specs plus support channels to help customers choose products.