Reviews for LocksOnline are mixed. Many customers report accurate product descriptions, quick dispatch and items that are easy to fit. However, a significant number of reviewers describe delivery failures, missing items and rigid returns handling, and some cite high charges for replacement keys and premium-rate phone calls. If you are considering a purchase, check delivery options and the returns policy in advance, confirm product compatibility, and review recent customer feedback for service trends.
Examples from available reviews (Sep 2019 – Feb 2026).
Customer received well-packaged locks promptly and was satisfied overall.
“The delivery of my purchase arrived promptly within 5 days!”
Multiple promised deliveries failed and customer service was unresponsive.
“Totally appalling customer service.”
Charged high prices and postage for bespoke replacement keys.
“£65 for 3 keys incl postage.”
Replacement item sorted promptly with excellent customer service.
“Ann sorted out the replacement for me without fuss”
Delivery performance is polarised: many customers report fast, well-packaged deliveries, while a notable number describe late, missing or repeatedly failed deliveries and problems with returns handling.
Most reviewers do not focus on price, but several flag high charges for replacement keys, postage and a premium-rate phone line, which reduce perceived value.
The website and ordering process are frequently described as clear and easy to use, with accurate product descriptions that help customers choose suitable items.
Many customers receive items as described, well packaged and easy to install; a smaller group report wrong, incomplete or incompatible items on arrival.
Customer contact is inconsistent: some customers praise prompt, helpful replies, while others report ignored emails, poor follow-up or complaints about phone charges.
Overall sentiment is mixed: numerous five-star experiences for product and delivery contrast with multiple one-star accounts driven by delivery, returns and service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Hackshift360 provided professional, clear and efficient remote access support.
“handled everything professionally.”
Received incomplete order and poor customer service resolving the issue.
“missing half the locks!”
Received wrong items and couldn't contact company; appears closed.
“wrong items, key etc,”
Charged high prices and postage for bespoke replacement keys.
“£65 for 3 keys incl postage.”
Product delivered on time and was easy to install.
“Delivered on time, easy to install.”
Lock arrived next day and reviewer praised the online shop.
“Lock arrived next day !”
Product delivered quickly but returns were refused outside 14-day window.
“outside the 14 days”
Order arrived incomplete and service was poor.
“Items incomplete. Poor service.”
Ordered at 3pm and received it at 11am next day.
“Ordered at 3pm got it at 11am next day”
Good prices, fast despatch and quick delivery.
“Good website and price fast despatch fast delivery.”
Smooth transaction with fast delivery and good locks.
“Smooth transaction, fast delivery and good locks- very pleased”
Paid for next‑day delivery but item arrived several days late.
“Paid over £12 for next day delivery at...”
Products were excellent and deliveries were quick.
“Excellent products and quick deliveries .”
Product arrived quickly, well packaged and pleased with purchase.
“Product arrived quickly and well packaged.”
Received order within reasonable time despite paying for fast delivery.
“I received what I ordered within a reasonable time, though I paid extra for fast delivery.”
Lock arrived as ordered and on time.
“The lock arrived as ordered and on time”
Multiple promised deliveries failed and customer service was unresponsive.
“Totally appalling customer service.”
Order delayed, poor customer service, and call was hung up.
“AND HUNG UP ON ME!!!!”
Replacement item sorted promptly with excellent customer service.
“Ann sorted out the replacement for me without fuss”
Phone number was premium‑rate, charging nearly £2 for a short call.
“The phone number is premium rate”
Ordering was easy, delivery quick, and product description accurate.
“The description and dimensions of the lock was spot on.”
Dealt with them for a while and received hardware successfully.
“we never had a problem getting their hardware to us in Australia.”
I recently purchased some locks from Locks Online and I must say it was a wonderful experience. The website was easy to navigate, which made the ordering process very straightforward.
What stood out most to me were the wide range of locks available on Locks Online's website. It felt like they had every type of lock imaginable, including ones specifically designed for outdoor use which is exactly what I needed. Additionally, all the product descriptions and specifications were clearly listed, making it easy for me to choose the right product.
The delivery of my purchase arrived promptly within 5 days! Everything that I ordered came well-packaged and in perfect condition.
Overall, my experience with Locks Online has been nothing less than satisfactory and their customer service team kept me informed throughout entire proccess from payment to dispatch.
Still awaiting a refund after two weeks; service was poor.
“Still owe me a refund not paid after two weeks shocking service.”
Product and postage were overpriced compared to cheaper alternatives.
“Found the exact same brackets for £6 less with free postage on amazon.”
Poor communication, high postage and a scandalous 25% restocking fee.
“scandalous 25% restocking fee”
Wrong item sent then resent; poor tracking and costly phone line.
“0845 number is not cheap to call”
Items were poor quality, not as advertised and returns refused.
“poor quality and not as advertised”
Returned incorrect item and encountered rude staff and problematic paperwork.
“extremely rude and patronising”
Locks failed to operate properly and refund has not been received.
“didn’t through the bolt with out a struggle”
Lock wouldn't fit and refund was refused due to 14‑day policy.
“refund but told NO as it was outside the 14 days”
Delivery issues, damaged item, wrong keys and poor customer service.
“customer service was horrendous.”
Order processing delayed and £6 untracked 2nd class postage was slow.
“with no Tracking.”
They sold goods not in stock and then messed customers about.
“They sell goods that they don't even have in stock”
Supplied faulty goods and demanded return postage plus 25% restocking fee.
“they supplied faulty goods”
Order repeatedly delayed and customer felt company was indifferent.
“my overall impression was that they didn’t care.”
Mag lock was unsuitable but company refused to exchange under returns policy.
“flatly refused to exchange the lock”
Charged £8.95 for 'express' delivery which was slow and misleading.
“They are charging £8.95 and calling their service "Express delivery”
Goods arrived damaged and customer service was unpleasant.
“Horrible customer service”
Sent locks back and were told refund delayed with a 25% restocking fee.
“ABSOLUTE INCOMPETENT THIEVES”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LocksOnline is a UK-based online retailer that specialises in locks, door hardware and related security products. Consumers researching the company typically seek information on delivery performance, returns and customer service, as well as product fit and pricing.