Many reviewers mention fast despatch and product descriptions that match what arrives. A large share of complaints focus on returns, refunds, and restocking charges. Several customers say it is hard to reach the company by phone or email. A smaller number praise quick replacements and helpful staff.
Examples from available reviews (Sep 2019 – Mar 2026).
Supplied faulty goods and demanded return postage plus 25% restocking fee.
“they supplied faulty goods”
Replacement item sorted promptly with excellent customer service.
“Ann sorted out the replacement for me without fuss”
Ordered at 3pm and received it at 11am next day.
“Ordered at 3pm got it at 11am next day”
Charged high prices and postage for bespoke replacement keys.
“£65 for 3 keys incl postage.”
Many reviews point to ongoing problems after purchase. Customers describe missing items, slow refunds, and calls that feel rude or end abruptly. Fewer reviews describe quick, professional help and replacements that arrive as promised.
Feedback swings between good value and concerns about costs. Some shoppers cite competitive pricing, low prices, and fast despatch. Others highlight high fees for bespoke keys, express delivery, and a premium-rate phone line, and say some prices sit above other options.
Several reviewers report an easy order process, quick delivery, and straightforward fitting. Others describe next-day deliveries that arrive late or not at all, along with weak parcel tracking. A few also mention split websites and navigation that can be slightly confusing.
Many customers say the locks feel solid and the listing specs are accurate. Other reviews report products that do not match the description, faults in use, or parts that do not fit. When quality issues come up, reviewers often say returns were refused or dragged out.
Poor or missing updates on stock and delivery comes up repeatedly. Customers mention receiving the wrong items, limited tracking detail, and difficulty reaching staff. Some praise helpful live chat and named employees, but these comments appear less often.
Experiences split between smooth order fulfilment and difficult after-sales support. Positive reviews focus on quick despatch and hardware that works. Negative reviews centre on refunds, return fees, and unhelpful ways to get in touch.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Hackshift360 provided professional, clear and efficient remote access support.
“handled everything professionally.”
Received incomplete order and poor customer service resolving the issue.
“missing half the locks!”
Received wrong items and couldn't contact company; appears closed.
“wrong items, key etc,”
Charged high prices and postage for bespoke replacement keys.
“£65 for 3 keys incl postage.”
Product delivered on time and was easy to install.
“Delivered on time, easy to install.”
Lock arrived next day and reviewer praised the online shop.
“Lock arrived next day !”
Product delivered quickly but returns were refused outside 14-day window.
“outside the 14 days”
Order arrived incomplete and service was poor.
“Items incomplete. Poor service.”
Ordered at 3pm and received it at 11am next day.
“Ordered at 3pm got it at 11am next day”
Good prices, fast despatch and quick delivery.
“Good website and price fast despatch fast delivery.”
Smooth transaction with fast delivery and good locks.
“Smooth transaction, fast delivery and good locks- very pleased”
Paid for next‑day delivery but item arrived several days late.
“Paid over £12 for next day delivery at...”
Products were excellent and deliveries were quick.
“Excellent products and quick deliveries .”
Product arrived quickly, well packaged and pleased with purchase.
“Product arrived quickly and well packaged.”
Received order within reasonable time despite paying for fast delivery.
“I received what I ordered within a reasonable time, though I paid extra for fast delivery.”
Lock arrived as ordered and on time.
“The lock arrived as ordered and on time”
Multiple promised deliveries failed and customer service was unresponsive.
“Totally appalling customer service.”
Order delayed, poor customer service, and call was hung up.
“AND HUNG UP ON ME!!!!”
Replacement item sorted promptly with excellent customer service.
“Ann sorted out the replacement for me without fuss”
Phone number was premium‑rate, charging nearly £2 for a short call.
“The phone number is premium rate”
Ordering was easy, delivery quick, and product description accurate.
“The description and dimensions of the lock was spot on.”
Dealt with them for a while and received hardware successfully.
“we never had a problem getting their hardware to us in Australia.”
I recently purchased some locks from Locks Online and I must say it was a wonderful experience. The website was easy to navigate, which made the ordering process very straightforward.
What stood out most to me were the wide range of locks available on Locks Online's website. It felt like they had every type of lock imaginable, including ones specifically designed for outdoor use which is exactly what I needed. Additionally, all the product descriptions and specifications were clearly listed, making it easy for me to choose the right product.
The delivery of my purchase arrived promptly within 5 days! Everything that I ordered came well-packaged and in perfect condition.
Overall, my experience with Locks Online has been nothing less than satisfactory and their customer service team kept me informed throughout entire proccess from payment to dispatch.
Still awaiting a refund after two weeks; service was poor.
“Still owe me a refund not paid after two weeks shocking service.”
Product and postage were overpriced compared to cheaper alternatives.
“Found the exact same brackets for £6 less with free postage on amazon.”
Poor communication, high postage and a scandalous 25% restocking fee.
“scandalous 25% restocking fee”
Wrong item sent then resent; poor tracking and costly phone line.
“0845 number is not cheap to call”
Items were poor quality, not as advertised and returns refused.
“poor quality and not as advertised”
Returned incorrect item and encountered rude staff and problematic paperwork.
“extremely rude and patronising”
Locks failed to operate properly and refund has not been received.
“didn’t through the bolt with out a struggle”
Lock wouldn't fit and refund was refused due to 14‑day policy.
“refund but told NO as it was outside the 14 days”
Delivery issues, damaged item, wrong keys and poor customer service.
“customer service was horrendous.”
Order processing delayed and £6 untracked 2nd class postage was slow.
“with no Tracking.”
They sold goods not in stock and then messed customers about.
“They sell goods that they don't even have in stock”
Supplied faulty goods and demanded return postage plus 25% restocking fee.
“they supplied faulty goods”
Order repeatedly delayed and customer felt company was indifferent.
“my overall impression was that they didn’t care.”
Mag lock was unsuitable but company refused to exchange under returns policy.
“flatly refused to exchange the lock”
Charged £8.95 for 'express' delivery which was slow and misleading.
“They are charging £8.95 and calling their service "Express delivery”
Goods arrived damaged and customer service was unpleasant.
“Horrible customer service”
Sent locks back and were told refund delayed with a 25% restocking fee.
“ABSOLUTE INCOMPETENT THIEVES”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LocksOnline is an online retailer selling locks and door hardware for homes and businesses. The range covers cylinders, mortice locks, padlocks, door closers, and access control parts, with dimensions and part numbers shown. The site caters to trade and DIY buyers and sets out stock status and delivery choices. Orders ship from the UK, and the site provides technical specs plus support channels to help customers choose products.