Reviews Analysed
21
We Collect & Analyse Reviews
LocksOnline
Experiences & Reviews
LocksOnline is a UK-based online retailer that specialises in locks, door hardware and related security products. Consumers researching the company typically seek information on delivery performance, returns and customer service, as well as product fit and pricing.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
13d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Delivery performance is polarised: many customers report fast, well-packaged deliveries, while a notable number describe late, missing or repeatedly failed deliveries and problems with returns handling.
Share
Mixed
27%
💰
Value for money
Most reviewers do not focus on price, but several flag high charges for replacement keys, postage and a premium-rate phone line, which reduce perceived value.
Share
Weak
4%
⚡
User experience
The website and ordering process are frequently described as clear and easy to use, with accurate product descriptions that help customers choose suitable items.
Share
Strong
10%
🔧
Product quality
Many customers receive items as described, well packaged and easy to install; a smaller group report wrong, incomplete or incompatible items on arrival.
Share
Strong
19%
📞
Communication
Customer contact is inconsistent: some customers praise prompt, helpful replies, while others report ignored emails, poor follow-up or complaints about phone charges.
Share
Weak
11%
⭐
Overall experience
Overall sentiment is mixed: numerous five-star experiences for product and delivery contrast with multiple one-star accounts driven by delivery, returns and service failures.
Share
Mixed
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
An Excellent Experience at "LocksOnline.co.uk"
"I recently purchased some locks from Locks Online and I must say it was a wonderful experience. The website was easy to navigate, which made the ordering process very straightforward. What stood out most to me were the wide range of locks available on Locks Online's website. It felt like they had every type of lock imaginable, including ones specifically designed for outdoor use which is exactly what I needed. Additionally, all the product descriptions and specifications were clearly listed, making it easy for me to choose the right product. The delivery of my purchase arrived promptly within 5 days! Everything that I ordered came well-packaged and in perfect condition. Overall, my experience with Locks Online has been nothing less than satisfactory and their customer service team kept me informed throughout entire proccess from payment to dispatch."
Era Deckow
Collected.reviews
Jan 24, 2023
Featured for: Clear product info; prompt delivery
Appalling service on delivery times
"Ordered 6 brackets online. Had no notification they were planning a delivery until I had a phone call from the delivery driver who was at my house. Th..."
Andrew Sweeney
Trustpilot
Sep 30, 2025
Featured for: Detailed delivery failure; ignored communications
Purveyors of a rip-off postal pricing policy.
"Purchased an EPS cylinder and keys back in 2015. All good then, but something has since changed. Now as of 15/8/2022 they are no longer accepting new..."
David M
Trustpilot
Sep 30, 2025
Featured for: Complains about key pricing and postage
Excellent Customer Service when something goes wrong
"I ordered six 610mm Alusplash silver internal corner trims which were delivered the following day for a kitchen install. I didn't open the on the day..."
Adrian
Trustpilot
Sep 30, 2025
Featured for: Good resolution; proactive customer service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Curtis
trustpilot.com
Sep 30, 2025
WHAT A SHAMBLES!
Extremely poor trading practices - it’s a mess! Ordered three locks from the online store and received days later - missing half the locks! Contacted...
A
Alan
trustpilot.com
Sep 30, 2025
Bought some items from Locks online a while ago
Bought some items from Locks online, lots of issues,, wrong items, key etc, no just came to fir one of the items, unable to, as no access to screw hol...
D
David M
trustpilot.com
Sep 30, 2025
Purveyors of a rip-off postal pricing policy.
Purchased an EPS cylinder and keys back in 2015. All good then, but something has since changed. Now as of 15/8/2022 they are no longer accepting new...
D
Dawn
trustpilot.com
Sep 30, 2025
Delivered on time
Delivered on time, easy...
c
customer Anthony Laughton
trustpilot.com
Sep 30, 2025
Lock arrived next day fantastic
Lock arrived next day ! Best online sh...
J
Joe J
trustpilot.com
Sep 30, 2025
Unreasonable returns policy and practice
Can't fault the process of ordering and my product was delivered quickly but I have posted a review to warn others about the returns policy and how un...
d
david
trustpilot.com
Sep 30, 2025
Items incomplete
Items incomplet...
K
Kevin Ward
trustpilot.com
Sep 30, 2025
Ordered at 3pm got it at 11am next day
Ordered at 3pm got it at 11am nex...
J
John
trustpilot.com
Sep 30, 2025
Excellent Recommended
Good website and price fast des...
P
Philip White
trustpilot.com
Sep 30, 2025
Smooth transaction
Smooth transaction, fast delive...
c
customer
trustpilot.com
Sep 30, 2025
Paid over £12 for next day delivery at…
Paid over £12 for next day delivery at 12...
A
Alan Menzies
trustpilot.com
Sep 30, 2025
Excellent products and quick deliveries…
Excellent products a...
N
Neil
trustpilot.com
Sep 30, 2025
Happy with service
Product arrived quickly and well...
D
Drew
trustpilot.com
Sep 30, 2025
I received what I ordered within a…
I received what I ordered within a reasonable time, th...
J
John Miller
trustpilot.com
Sep 30, 2025
On time
The lock arrived as...
A
Andrew Sweeney
trustpilot.com
Sep 30, 2025
Appalling service on delivery times
Ordered 6 brackets online. Had no notification they were planning a delivery until I had a phone call from the delivery driver who was at my house. Th...
G
Guy Boyd
trustpilot.com
Sep 30, 2025
Appalling Customer Experience
Appalling Customer Experience, and follow up "service." I ordered four important and urgent hinges for my boat on 13 April; order accepted, payment ta...
A
Adrian
trustpilot.com
Sep 30, 2025
Excellent Customer Service when something goes wrong
I ordered six 610mm Alusplash silver internal corner trims which were delivered the following day for a kitchen install. I didn't open the on the day...
B
BT
trustpilot.com
Sep 30, 2025
Premium Rate Call so you PAY to CALL THEM!
The phone number is premium rate so I was charged nearly £2 for a 10 minute enquiry call. A...
T
T Costello
trustpilot.com
Sep 30, 2025
A Big thanks to Locks-On-line
A Big thanks to Locks-On-line, It was so easy to order from there on line web site easy access, delivery was out standing, the lock cam...
Conclusion
Reviews for LocksOnline are mixed. Many customers report accurate product descriptions, quick dispatch and items that are easy to fit. However, a significant number of reviewers describe delivery failures, missing items and rigid returns handling, and some cite high charges for replacement keys and premium-rate phone calls. If you are considering a purchase, check delivery options and the returns policy in advance, confirm product compatibility, and review recent customer feedback for service trends.