Customer feedback shows strong, consistent praise for comfort, fit and responsive support—many reviewers report becoming repeat buyers. Product quality is generally described as good, though a few customers reported early peeling or staining on non‑leather uppers. Service and communication are frequently cited as helpful and personal, but there are isolated cases of stock or fulfilment problems. If you are considering Loci Wear, check sizing guidance, be aware of potential customs fees on international orders, and note reports about keeping some white styles stain‑free.
Examples from available reviews (Mar 2023 – Feb 2026).
Company sold unavailable item and provided poor, repetitive customer service.
“Totally misleading and unacceptable!”
Top layer peeled after one month despite comfort and cost.
“the top layer of my shoes, the colored one, is starting to peel off like a 30$ pair of shoes.”
Customer service responded quickly and resolved order issue efficiently.
“the customer service team was absolutely amazing!”
Customer service replaced shoes after a year and stood by product.
“Outstanding customer service by Alex”
Most reviewers report prompt, helpful service for exchanges and issues; a minority describe unfulfilled orders and slow resolution.
Very few mentions of price; one reviewer described customs fees and felt durability did not match the cost paid.
Many users praise comfort, fit and everyday wearability; occasional comments note squeaking or staining that reduced usability.
Most reviews describe well‑made, comfortable trainers; a small number report issues such as peeling upper layers or unusual staining when wet.
Customer communication is often described as personal and responsive; a few customers reported delays or templated apologies before escalation.
Overall sentiment is favourable with many repeat buyers and recommendations; a handful cite stock or durability problems that lowered satisfaction.
For each review, the core experience based on original source reviews.
Sources: Reviews (27) · Trustpilot (24) · Reviews (1) · Quotes shortened · As of: February 2026
Informative customer service, helpful agent Ashley; happy and would recommend.
“Loci has excellent customer service!”
Loves collaborative designs, finds sneakers comfortable, stylish and sustainable.
“they make for great walking shoes, running shoes, and they look sleek and futuristic.”
Return processed and refund sorted quickly by Ashley.
“Ashley was brilliant at firstly checking my return and sorting my refund.”
Great quality products and amazing customer service noted.
“Amazing customer services Great quality products”
Prompt response with complete resolution; very pleased.
“Prompt response and complete resolution of my issue.”
Shoes stain after getting wet and are hard to keep clean.
“Once got wet it leaves stains after drying.”
The sneakers are very comfortable and supportive.
“Loci sneakers are amazing comfortable and supportive”
The sneakers are comfortable according to the reviewer.
“Comfortable sneakers ✨”
Company coordinated with carriers to correct misdelivery and update address.
“I have received elite customer service from this company.”
Feels luxurious and environmentally friendly while being comfortable and reliable.
“comfortable, reliable, gorgeous.”
Paid for express delivery; experienced delays, wrong item and slow service.
“Customer service is terrible”
Very cute and extremely comfortable shoes likened to walking on clouds.
“They literally feel like walking on clouds in Gag City.”
Returned trainers but waited over two weeks without refund or replies.
“Customer services don't reply to emails or Instgram messages”
Customer service reply was unexpectedly kind and increased brand affection.
“the response I got made me smile.”
Most comfortable shoes; customer service expedited delivery when needed.
“LOCI's are the most comfortable shoes I have worn”
Soles and insoles deteriorated within months despite comfort.
“The soles started falling apart about 3 or 4 months in”
Great shoes with awesome customer service overall.
“Great shoes Awesome service”
The company's customer service is described as excellent.
“Excellent customer service”
Received excellent and fast feedback from company.
“Excellent and fast feedback”
Feels part of a growing brand offering ethical, stylish trainers.
“Bringing creative flare and comfort and style into a pure ethical trainer.”
Shoes are extremely comfortable and true to size; repeat purchases planned.
“Extremely comfortable and true to size!”
Shoes frayed and soles detached within months despite casual wear.
“the seam began to come away more and more from both shoes.”
Stylish and comfortable shoes suitable for travel and effortless style.
“These are my airport shoes.”
Order cancelled not honoured; charged and sent nonexistent shipment, refund mishandled.
“So basically they lied about the shipment and charged my credit card for the product that they didn’t have!”
Order missing and company unresponsive; urgently needs a phone contact.
“I need to contact the company urgently”
Company sold unavailable item and provided poor, repetitive customer service.
“Totally misleading and unacceptable!”
Top layer peeled after one month despite comfort and cost.
“the top layer of my shoes, the colored one, is starting to peel off like a 30$ pair of shoes.”
Well-made, comfortable trainers suited wide feet; will return.
“Amazing trainers !”
Initially no replies, later customer service resolved the issue.
“No reply at all to my requests to find out about my order”
Very comfortable trainers relieved foot pain and suit daily walking.
“These trainers are hands down the most comfortable trainers I’ve had.”
White shoes develop tan stains after getting wet, making them unusable.
“it has these tan spots on it”
Owns multiple pairs, finds them comfortable and environmentally friendly.
“I have 5 pairs of LOCI Trainers and LOVE them all.”
Shoes are beautiful, lightweight with personal customer service and repeat orders.
“All my shoes are so beautiful.”
Fast service corrected sizing promptly; product and socks praised.
“Fantastic product and very fast.”
Customer service responded quickly and resolved order issue efficiently.
“the customer service team was absolutely amazing!”
Daughter loved trainers; a minor issue was promptly resolved.
“they came and she loved them.”
Customer support resolved a small issue promptly and without quibble.
“Customer Support were simply incredible in dealing with it promptly”
High-quality trainers with brilliant customer service praised highly.
“Easily the best trainers I have bought”
Company responded same day and sent replacement pair without quibble.
“they responded to my email the very same day and agreed to send me a new pair.”
Purposeful, sustainable trainers with genuine customer interactions praised.
“Every contact you have with them, is human and feels genuine.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Loci Wear is a contemporary footwear brand selling trainers and related accessories direct to consumers. People searching reviews for Loci Wear commonly look for information on fit, durability, customer service and shipping because these factors affect online footwear purchases.