Reviewers often praise the trainers for comfort, fit, and a modern look. Many customers also mention quick, helpful replies from customer service. Several reviews describe material problems, including soles peeling and brown stains after getting wet. Alongside the positives, some customers report delayed refunds, incorrect orders, and support that stops responding.
Examples from available reviews (Mar 2023 – Mar 2026).
Company responded same day and sent replacement pair without quibble.
“they responded to my email the very same day and agreed to send me a new pair.”
Very comfortable trainers relieved foot pain and suit daily walking.
“These trainers are hands down the most comfortable trainers I’ve had.”
Shoes frayed and soles detached within months despite casual wear.
“the seam began to come away more and more from both shoes.”
Returned trainers but waited over two weeks without refund or replies.
“Customer services don't reply to emails or Instgram messages”
Many reviews describe quick, practical help, including same-day replies and replacement deliveries. A recurring downside involves late fulfilment, wrong items, and slow or missing responses about refunds. These service issues come up often enough that some customers say it changed their decision to buy.
Many customers say they bought again and felt the trainers justified the price thanks to comfort and style. Some lower-rated reviews say the shoes wore out too soon, which lowered the sense of value. For those affected, refund problems and order mistakes also shape how they judge value.
Most reviewers report strong comfort, supportive fit, and true-to-size sizing that works for travel and everyday wear. A smaller group mentions practical issues, including a sharp tongue that caused blisters and white uppers that stained after getting wet. These notes show up repeatedly alongside otherwise positive comments about fit and comfort.
Many customers praise the build, materials, and comfort over time, often across more than one pair. Multiple reviews describe the materials breaking down, such as top layers peeling, seams fraying, and soles coming loose within months. Several independent reviewers also report staining after water exposure, matching the wider durability complaints.
Several reviewers mention friendly, quick, personal replies that improved how they felt about the brand. Others describe getting no response, weak tracking updates, and return questions that never got resolved. The gap between fast replies and no reply at all comes up as a recurring theme.
Many reviews show strong loyalty, driven by comfort, style, and repeat purchases. A noticeable minority reports serious problems, from product failure to order issues that never get sorted. Overall impressions swing widely depending on whether after-purchase problems were fixed.
For each review, the core experience based on original source reviews.
Sources: Reviews (27) · Trustpilot (24) · Reviews (1) · Quotes shortened · As of: March 2026
Informative customer service, helpful agent Ashley; happy and would recommend.
“Loci has excellent customer service!”
Loves collaborative designs, finds sneakers comfortable, stylish and sustainable.
“they make for great walking shoes, running shoes, and they look sleek and futuristic.”
Return processed and refund sorted quickly by Ashley.
“Ashley was brilliant at firstly checking my return and sorting my refund.”
Great quality products and amazing customer service noted.
“Amazing customer services Great quality products”
Prompt response with complete resolution; very pleased.
“Prompt response and complete resolution of my issue.”
Shoes stain after getting wet and are hard to keep clean.
“Once got wet it leaves stains after drying.”
The sneakers are very comfortable and supportive.
“Loci sneakers are amazing comfortable and supportive”
The sneakers are comfortable according to the reviewer.
“Comfortable sneakers ✨”
Company coordinated with carriers to correct misdelivery and update address.
“I have received elite customer service from this company.”
Feels luxurious and environmentally friendly while being comfortable and reliable.
“comfortable, reliable, gorgeous.”
Paid for express delivery; experienced delays, wrong item and slow service.
“Customer service is terrible”
Very cute and extremely comfortable shoes likened to walking on clouds.
“They literally feel like walking on clouds in Gag City.”
Returned trainers but waited over two weeks without refund or replies.
“Customer services don't reply to emails or Instgram messages”
Customer service reply was unexpectedly kind and increased brand affection.
“the response I got made me smile.”
Most comfortable shoes; customer service expedited delivery when needed.
“LOCI's are the most comfortable shoes I have worn”
Soles and insoles deteriorated within months despite comfort.
“The soles started falling apart about 3 or 4 months in”
Great shoes with awesome customer service overall.
“Great shoes Awesome service”
The company's customer service is described as excellent.
“Excellent customer service”
Received excellent and fast feedback from company.
“Excellent and fast feedback”
Feels part of a growing brand offering ethical, stylish trainers.
“Bringing creative flare and comfort and style into a pure ethical trainer.”
Shoes are extremely comfortable and true to size; repeat purchases planned.
“Extremely comfortable and true to size!”
Shoes frayed and soles detached within months despite casual wear.
“the seam began to come away more and more from both shoes.”
Stylish and comfortable shoes suitable for travel and effortless style.
“These are my airport shoes.”
Order cancelled not honoured; charged and sent nonexistent shipment, refund mishandled.
“So basically they lied about the shipment and charged my credit card for the product that they didn’t have!”
Order missing and company unresponsive; urgently needs a phone contact.
“I need to contact the company urgently”
Company sold unavailable item and provided poor, repetitive customer service.
“Totally misleading and unacceptable!”
Top layer peeled after one month despite comfort and cost.
“the top layer of my shoes, the colored one, is starting to peel off like a 30$ pair of shoes.”
Well-made, comfortable trainers suited wide feet; will return.
“Amazing trainers !”
Initially no replies, later customer service resolved the issue.
“No reply at all to my requests to find out about my order”
Very comfortable trainers relieved foot pain and suit daily walking.
“These trainers are hands down the most comfortable trainers I’ve had.”
White shoes develop tan stains after getting wet, making them unusable.
“it has these tan spots on it”
Owns multiple pairs, finds them comfortable and environmentally friendly.
“I have 5 pairs of LOCI Trainers and LOVE them all.”
Shoes are beautiful, lightweight with personal customer service and repeat orders.
“All my shoes are so beautiful.”
Fast service corrected sizing promptly; product and socks praised.
“Fantastic product and very fast.”
Customer service responded quickly and resolved order issue efficiently.
“the customer service team was absolutely amazing!”
Daughter loved trainers; a minor issue was promptly resolved.
“they came and she loved them.”
Customer support resolved a small issue promptly and without quibble.
“Customer Support were simply incredible in dealing with it promptly”
High-quality trainers with brilliant customer service praised highly.
“Easily the best trainers I have bought”
Company responded same day and sent replacement pair without quibble.
“they responded to my email the very same day and agreed to send me a new pair.”
Purposeful, sustainable trainers with genuine customer interactions praised.
“Every contact you have with them, is human and feels genuine.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Loci Wear designs and sells trainers and footwear accessories. It sells through an online store with product pages that list specs and sizing guidance. Pages usually show several photos, plus material information and care advice. The site also displays shipping options and ways to contact the team with order questions.