Reviews show a mix of positive and negative experiences. Many customers praise the look, value and performance of items such as fires, sofas and garden sheds, and several note quick delivery or effective problem resolution. At the same time, multiple reviews report damaged or missing parts on arrival, delayed deliveries and some unsatisfactory responses to complaints, including one reported electrical fault. Prospective buyers should inspect deliveries on receipt, keep photos and order details, and check warranty terms before purchasing. If issues occur, several reviews indicate contacting customer service can lead to a resolution, though responses are inconsistent.
Examples from available reviews (Jun 2024 – Feb 2026).
Excellent service and delivery; product was brilliant and well priced.
“1st class service and delivery product was brilliant and the price was unreal”
Bought metal shed that now leaks through the roof after assembly.
“it now leaks through the roof”
Fluffy lamp failed and caused a shock; customer service refused refund.
“it suddenly blew by the switch”
Sofa bed arrived with damaged legs but customer service quickly reordered replacements.
“the customer service team are currently resolving by re ordering a new set of legs.”
Many buyers report prompt delivery and helpful support, but several note late or incomplete deliveries and unresolved claims.
Multiple reviewers describe strong value and competitive pricing; a minority felt items were poor value when faulty or missing parts.
Assembly and post‑purchase interactions vary: some find setup straightforward, others cite tricky assembly or intrusive survey contact.
Most customers praise product appearance and performance, but there are repeated reports of damaged, missing or faulty items, including electrical faults.
Several reviews commend rapid, helpful customer service and support; others report slow, evasive or unhelpful replies after problems.
Overall impressions are split: many customers are satisfied with products and price, while a notable group experienced delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Fire is beautiful and fits media wall perfectly.
“it is beautiful fire and perfect size for my media wall love this”
Easy communication about delivery and fire was great value.
“Easy communication ref delivery options and fire was great value”
Only part of beauty bed delivered and customer service failed to resolve.
“only the bed part got delivered and not the base!”
Order cancelled but refund omitted the postage cost of £2.99.
“refund is short the £2.99 postage I paid.”
The ordering process was very smooth throughout.
“A very smooth process throughout.”
Great service and prompt delivery.
“Great service and prompt delivery.”
Reviewer reports great service from Living & Home.
“Great service”
Refund excluded shipping fee for an item never sent; dispute unresolved.
“they gave me the value of my item minus the shipping and insurance fee I was charged.”
Product arrived cracked and cheaply made; customer service offered partial solutions.
“Worst customer service ever.”
Returned faulty fireplace but received incorrect partial refund and poor customer service.
“Then on 27th January they took another £57.”
Received wrong-sized parts and struggled to obtain a return label.
“2 bars were the wrong size.”
Returned poor-quality item but seller ignored emails and delayed refund.
“They don’t answer the phone and still awaiting refund.”
Recliner chair looked good but quality was poor and return was burdensome.
“the quality was not good.”
Artificial trees rotted within months and firm refused responsibility due to warranty.
“After 7 months both fell over .The tube had totally rotted”
Pleasant online purchase and delivery; fireplace robust but somewhat noisy.
“Pleasant shopping experience from online order through delivery.”
Order was cancelled without communication despite item still advertised in stock.
“the order has been cancelled as it is out of stock?”
Collection missed and customer service was unhelpful and unresponsive.
“Dreadful company. They will not speak to you on the phone”
Order delayed and delivery logistics failed; poor customer service and damaged sofa.
“Absolute shambles, don’t order from them.”
After-sales and returns were repeatedly promised but collections never happened.
“After sales and returns appalling, promises to collect and return fire on six occasions and no one ever turns up”
Received a different, cheap-looking light than advertised and return was refused.
“mustard yellow, glittery plastic light that looks cheap and toy-like.”
Greenhouse window broke in wind and company refused replacement parts.
“Greenhouse window broke when it got windy.”
Freezer arrived late and damaged and customer service was unresponsive.
“Arrived late and damaged!”
Clock tracking showed sender still holding item and retailer unhelpful.
“tracking number saying clock still with the sender”
Bought metal shed that now leaks through the roof after assembly.
“it now leaks through the roof”
Fireplace transformed lounge and was worth the money despite tricky assembly.
“Worth every penny and more.”
Excellent service and delivery; product was brilliant and well priced.
“1st class service and delivery product was brilliant and the price was unreal”
Good communication, delivery and product; met expectations.
“Good communication, delivery and product.”
Customer service was good and handled issues without problem.
“Good customer service no problem to big.”
Excellent communication and support; product was ideal.
“Fab communication and support.”
Fluffy lamp failed and caused a shock; customer service refused refund.
“it suddenly blew by the switch”
Item arrived with missing parts and required extra screws; no refund given.
“The rail came with no screws and missing parts.”
Happy with product; delivery issue was quickly resolved by Living & Home.
“however after contacting L&H the issue was rectified quickly.”
Reviewer keeps receiving survey reminders despite already reviewing the item.
“I have reviewed this item 2 weeks ago”
Express delivery arrived a week late and item was damaged; no response.
“paid express delivery turned up a week later and was damaged”
Parasol arrived with box opened and supplier unresponsive about collection.
“the box was opened both ends i do not known if parts are missing”
Lovely furniture finished lounge beautifully and delivered quickly without damage.
“Lovely piece of furniture finished my lounge beautifully”
Media wall fire was good value and delivered swiftly.
“Great media wall fire at a great price, with swift delivery!”
The reviewer describes the fire as stunning.
“Fire is stunning”
Lovely fire and considered great value.
“Lovely fire and great value”
Sofa bed arrived with damaged legs but customer service quickly reordered replacements.
“the customer service team are currently resolving by re ordering a new set of legs.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Living and Home is a UK home and garden retailer selling furniture, garden buildings, lighting and heating products through online channels. The retailer supplies a range of indoor and outdoor items, from sofas and fires to sheds and accessories, and arranges delivery and after‑sales support in the UK. Consumers researching Living and Home commonly look for information on product quality, delivery and customer service performance.