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We Collect & Analyse Reviews

Living and Home
Experiences & Reviews

Living and Home is a UK home and garden retailer selling furniture, garden buildings, lighting and heating products through online channels. The retailer supplies a range of indoor and outdoor items, from sofas and fires to sheds and accessories, and arranges delivery and after‑sales support in the UK. Consumers researching Living and Home commonly look for information on product quality, delivery and customer service performance.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 75%
Latest Review 19d
Overall Rating
3.9

Our Analysis

🎯

Service quality

Many buyers report prompt delivery and helpful support, but several note late or incomplete deliveries and unresolved claims.

Share
21%
Mixed
💰

Value for money

Multiple reviewers describe strong value and competitive pricing; a minority felt items were poor value when faulty or missing parts.

Share
12%
Strong
⚡

User experience

Assembly and post‑purchase interactions vary: some find setup straightforward, others cite tricky assembly or intrusive survey contact.

Share
3%
Mixed
🔧

Product quality

Most customers praise product appearance and performance, but there are repeated reports of damaged, missing or faulty items, including electrical faults.

Share
22%
Mixed
📞

Communication

Several reviews commend rapid, helpful customer service and support; others report slow, evasive or unhelpful replies after problems.

Share
15%
Mixed
⭐

Overall experience

Overall impressions are split: many customers are satisfied with products and price, while a notable group experienced delivery or quality problems.

Share
27%
Mixed

View all 20 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

C
Charlotte
trustpilot.com Sep 30, 2025

We bought metal shed from you which…

We bought metal shed from you which cost £280 we had to wait 5 weeks for delivery we finally receiv...

G
George Waddington
trustpilot.com Sep 30, 2025

value for money

This fabulous fire and fireplace has completely transformed our lounge. Worth e...

P
Paul MIDDLETON
trustpilot.com Sep 30, 2025

1st class service and delivery product…

1st class service and delivery product...

A
Alexand313
trustpilot.com Sep 30, 2025

Good communication

Good communication, deliver...

G
Gill poole
trustpilot.com Sep 30, 2025

Good customer service no problem to big.

Good customer servic...

h
hgbentley
trustpilot.com Sep 30, 2025

Fab communication and support

Fab communication and...

C
Christine McCabe
trustpilot.com Sep 30, 2025

Bought a fluffy lamp last August (…

My Sister bought a fluffy lamp last August ( 2024) .. went to turn it on during the night 2 days ago , and it suddenly blew by the switch , causing bl...

K
Karen
trustpilot.com Sep 30, 2025

The rail came with no screws and…

The rail came with no screws and missing parts. I spend £10 on screws...

D
Debra Awdas-Hall
trustpilot.com Sep 30, 2025

Good

Very happy with our product, just what we were looking for. Only issue was with the delivery...

W
Wooler Arts Ticketing
trustpilot.com Sep 30, 2025

I have reviewed this item 2 weeks ago

I have reviewed this item 2 weeks ago, yrt you still keep srn...

S
S mclean
trustpilot.com Sep 30, 2025

Purchased a fire from you paid express…

Purchased a fire from you paid express delivery turned up a week later...

s
shereedavisongmail.com
trustpilot.com Sep 30, 2025

Enexeptable delivery of a parasol I ordered a parasol through Debenhams…

I ordered a parasol through Debenhams the box was opened both ends i do not known if parts are missing driver left opened box in...

t
terry lyons
trustpilot.com Sep 30, 2025

Lovely piece of furniture finished my…

Lovely piece of furniture finished my loung...

A
Antony
trustpilot.com Sep 30, 2025

Great media wall fire at a great price

Great media wall fire at a gre...

D
Debbie
trustpilot.com Sep 30, 2025

Fire is stunning

...

M
Mrs Patricia Thompson-Potter
trustpilot.com Sep 30, 2025

Electric fire

...

M
Minifer Mumf
trustpilot.com Sep 30, 2025

Lovely sofabed

We ordered a small sofa bed which is beautiful and excellent value for money. Unfortunately we discovered some damage to the legs which the customer s...

P
Patrick Dixon
trustpilot.com Sep 30, 2025

Good service Good Deals

...

p
peter yates
trustpilot.com Sep 30, 2025

Abit of an issue with delivery

Abit of an issue with delivery. Had to clarify with the seller who was delivering what and when. There wer...

A
Allan
trustpilot.com Sep 30, 2025

great quality

Ordered wood shed gr...

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Conclusion

Reviews show a mix of positive and negative experiences. Many customers praise the look, value and performance of items such as fires, sofas and garden sheds, and several note quick delivery or effective problem resolution. At the same time, multiple reviews report damaged or missing parts on arrival, delayed deliveries and some unsatisfactory responses to complaints, including one reported electrical fault. Prospective buyers should inspect deliveries on receipt, keep photos and order details, and check warranty terms before purchasing. If issues occur, several reviews indicate contacting customer service can lead to a resolution, though responses are inconsistent.