Reviews show a mix of positive and negative experiences. Many customers praise the look, value and performance of items such as fires, sofas and garden sheds, and several note quick delivery or effective problem resolution. At the same time, multiple reviews report damaged or missing parts on arrival, delayed deliveries and some unsatisfactory responses to complaints, including one reported electrical fault. Prospective buyers should inspect deliveries on receipt, keep photos and order details, and check warranty terms before purchasing. If issues occur, several reviews indicate contacting customer service can lead to a resolution, though responses are inconsistent.
Examples from available reviews (Jun 2024 – Feb 2026).
Excellent service and delivery; product was brilliant and well priced.
“1st class service and delivery product was brilliant and the price was unreal”
Bought metal shed that now leaks through the roof after assembly.
“it now leaks through the roof”
Fluffy lamp failed and caused a shock; customer service refused refund.
“it suddenly blew by the switch”
Sofa bed arrived with damaged legs but customer service quickly reordered replacements.
“the customer service team are currently resolving by re ordering a new set of legs.”
Many buyers report prompt delivery and helpful support, but several note late or incomplete deliveries and unresolved claims.
Multiple reviewers describe strong value and competitive pricing; a minority felt items were poor value when faulty or missing parts.
Assembly and post‑purchase interactions vary: some find setup straightforward, others cite tricky assembly or intrusive survey contact.
Most customers praise product appearance and performance, but there are repeated reports of damaged, missing or faulty items, including electrical faults.
Several reviews commend rapid, helpful customer service and support; others report slow, evasive or unhelpful replies after problems.
Overall impressions are split: many customers are satisfied with products and price, while a notable group experienced delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Good service and good deals.
“Good service Good Deals”
Had delivery confusion over two shipments but issue was resolved.
“Abit of an issue with delivery”
Wood shed was great quality and well priced.
“Ordered wood shed great quality and price”
Modern furniture matched expected quality and arrived in good condition.
“Delivery was a bit slower than expected, but everything arrived in good condition.”
Company arranged quick delivery and chair met expectations.
“chair was delivered in just two days on Easter Saturday !”
Faulty lamp claim handled poorly with lengthy email exchanges and no refund.
“still no sign of a refund.”
Gazebo never arrived and seller provided only automated replies.
“Never arrived!”
Damaged item refused refund despite being unused; seller delayed resolution.
“the item arrived was damaged they refused to refund”
Light failed after 16 months and neither seller nor retailer accepted responsibility.
“the light stopped working after just 16 months”
Order delayed, then cancelled, and refund remains unresolved requiring card company involvement.
“still fighting to get my refund!”
Faulty fire not replaced, ignored and no refund despite disputes.
“It's absolutely disgusting zero customer service”
Product listing was misleading and return postage was not refunded.
“It was very misleading.”
TV unit arrived without the integrated fire and emails ignored.
“NO FIRE turned up.”
Shower tray arrived missing waste trap and customer service ignored.
“it arrived without the waste trap.”
Sofa bed was poor quality and refund delayed by repeated courier rescheduling.
“very bad quality”
Received a dirty, used armchair and returns process was unreasonable.
“You have delivered a dirty used armchair which was not even sealed in a box properly.”
Nightmare returns experience; no phone contact and emails ignored.
“Nightmare trying to return an item”
Privacy screen was not fit for purpose and returns were not collected.
“not fit for purpose”
Faulty water feature still not returned despite prolonged attempts.
“which was faulty”
Greenhouse was poor quality and only a small partial refund offered.
“very poor quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Living and Home is a UK home and garden retailer selling furniture, garden buildings, lighting and heating products through online channels. The retailer supplies a range of indoor and outdoor items, from sofas and fires to sheds and accessories, and arranges delivery and after‑sales support in the UK. Consumers researching Living and Home commonly look for information on product quality, delivery and customer service performance.