Many reviewers like Living & Home’s electric fires and some furniture, saying items arrive quickly and match the listing. Several point to strong value on media-wall fires and specific deals. A repeated set of complaints focuses on refunds that aren’t resolved, missing postage refunds, and collections or returns that don’t happen. Reviews split sharply between satisfaction with the products and frequent breakdowns in service or quality.
Examples from available reviews (Jun 2024 – Mar 2026).
Media wall fire was good value and delivered swiftly.
“Great media wall fire at a great price, with swift delivery!”
Great service and prompt delivery.
“Great service and prompt delivery.”
After-sales and returns were repeatedly promised but collections never happened.
“After sales and returns appalling, promises to collect and return fire on six occasions and no one ever turns up”
Order cancelled but refund omitted the postage cost of £2.99.
“refund is short the £2.99 postage I paid.”
Many reviewers describe returns that don’t go through, missed collections, and refunds that drag on. Others mention quick delivery and staff who resend missing parts. Overall, unresolved after-sales problems appear more often than the smaller number of positive service stories.
Reviewers often describe fireplaces and media-wall units as good value or “worth every penny.” Several mention promotional prices and deals. Few negative reviews focus on value itself; most criticism centres on refunds or extra costs that weren’t returned.
Several customers say ordering online was easy and delivery was straightforward. Some report difficult assembly or appliances that run loudly once delivered. Others had orders cancelled or delayed without enough follow-up, which soured the experience for those buyers.
Many reviews mention items arriving damaged, faulty, or poor quality, including cracked parts, rotted artificial trees, leaking sheds, and faulty lights. Positive reviews describe sturdy furniture and fires that feel solid and meet expectations. Defect complaints often come with problems getting replacements or refunds.
Some reviewers praise clear updates, helpful replies, and tracking that matched expectations. Others report cancellations with no explanation, tracking that still shows items with the sender, and automated or ignored responses. When communication slips, reviewers often end up stuck with refund delays or repeated failed collections.
Feedback splits between very happy purchases of fires and some furniture, and unhappy experiences tied to returns, refunds, and damaged items. This contrast shows up repeatedly, not just in a few reviews. Anyone buying large or fragile items should weigh the positive delivery reports against the after-sales issues others describe.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Good service and good deals.
“Good service Good Deals”
Had delivery confusion over two shipments but issue was resolved.
“Abit of an issue with delivery”
Wood shed was great quality and well priced.
“Ordered wood shed great quality and price”
Modern furniture matched expected quality and arrived in good condition.
“Delivery was a bit slower than expected, but everything arrived in good condition.”
Company arranged quick delivery and chair met expectations.
“chair was delivered in just two days on Easter Saturday !”
Faulty lamp claim handled poorly with lengthy email exchanges and no refund.
“still no sign of a refund.”
Gazebo never arrived and seller provided only automated replies.
“Never arrived!”
Damaged item refused refund despite being unused; seller delayed resolution.
“the item arrived was damaged they refused to refund”
Light failed after 16 months and neither seller nor retailer accepted responsibility.
“the light stopped working after just 16 months”
Order delayed, then cancelled, and refund remains unresolved requiring card company involvement.
“still fighting to get my refund!”
Faulty fire not replaced, ignored and no refund despite disputes.
“It's absolutely disgusting zero customer service”
Product listing was misleading and return postage was not refunded.
“It was very misleading.”
TV unit arrived without the integrated fire and emails ignored.
“NO FIRE turned up.”
Shower tray arrived missing waste trap and customer service ignored.
“it arrived without the waste trap.”
Sofa bed was poor quality and refund delayed by repeated courier rescheduling.
“very bad quality”
Received a dirty, used armchair and returns process was unreasonable.
“You have delivered a dirty used armchair which was not even sealed in a box properly.”
Nightmare returns experience; no phone contact and emails ignored.
“Nightmare trying to return an item”
Privacy screen was not fit for purpose and returns were not collected.
“not fit for purpose”
Faulty water feature still not returned despite prolonged attempts.
“which was faulty”
Greenhouse was poor quality and only a small partial refund offered.
“very poor quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Living & Home is a UK online retailer selling home and garden products. Its range includes electric fires and media-wall units, indoor furniture, lighting, and outdoor structures such as sheds, greenhouses, and gazebos. Product pages list specifications and dimensions to help customers choose and assemble items. The company delivers across the UK and provides contact options for enquiries and returns.