Reviews show a clear pattern: many customers are satisfied with the product design, printing quality and speedy dispatch, while a significant portion report problems with defects and after‑sales support. Recurring issues include broken wheels, stitching failures and raised plastic, often combined with unsatisfactory responses from support staff. If you consider buying, check the seller’s warranty terms, request clear dispatch and VAT documentation up front, and keep photo/video evidence of any defect. For larger or time‑sensitive orders, confirm shipping and support procedures before payment to reduce the risk of unresolved claims.
Examples from available reviews (Dec 2021 – Feb 2026).
Luggage arrived quickly and staff promptly confirmed the order.
“i had a reply with the exact picture of what I ordered!”
Suitcase was fine but staff were aggressive over VAT number requests.
“Customer service at it's worst.”
Suitcase broke after eight months and customer service was rude and unhelpful.
“I was spoken to incredibly rudely with “Sarah” telling me never to contact them again.”
Order never shipped before event and customer service was unhelpful and rude.
“they never even shipped my order as of today.”
Many reviewers report unhelpful or rude customer‑service interactions, frequently citing dismissive replies and denied warranty claims when raising defects.
Several customers say products felt expensive relative to durability or service, with a number reporting dissatisfaction after paying for higher‑price personalised items.
Ordering and delivery are often praised for speed and ease; however a minority of orders were delayed, not shipped, or suffered dispatch errors.
Reports are split: many praise print quality and sturdiness, while numerous reviews describe defects (broken wheels, stitching failure, raised plastic).
Multiple reviewers describe aggressive or accusatory replies via email or WhatsApp, though some note prompt pre‑order confirmations and order checks.
Overall impressions diverge: satisfied buyers praise quality and quick delivery, but a sizeable group report unresolved faults and poor after‑sales handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shell dented immediately and customer service were hostile and dismissive.
“stop wasting his time”
Reviewer would not buy from this company again.
“would not bother buying from u again”
Reviewer pleased with product and delivery.
“Really pleased with the product and delivery.”
Personalised marble suitcase was excellent quality and had striking appearance.
“Absolutely stunning personalised pink liquid marble suitcase.”
Received wrong colour and customer service refused to help or exchange.
“they said beige can vary to lilac”
Lovely suitcase arrived on time and as expected.
“Lovely suitcase arrived on time”
10% first-order discount not honoured and customer service was rude.
“FALSE ADVERTISING.”
Received incorrect custom suitcase and no company resolution was provided.
“there was no verifiable proof it came from their company.”
Loved previous personalised suitcase enough to buy another in 2026.
“Extremely stylish and good quality.”
They quickly fixed a broken lock abroad and returned an overpayment.
“Fast and very honest people.”
Order missed promised express dates and customer service couldn't confirm or cancel.
“has not been given a tracking number yet.”
Company was considerate regarding a missing delivery.
“Very considerate about a missing delivery”
Reviewer praises the company and customer service as fantastic.
“fantastic company great customer service”
Fabulously made product with good quality and quick delivery.
“Good quality and quick delivery...”
Impressed by packaging and artwork; case exceeded expectations.
“the artwork on the case - looks absolutely fantastic”
Excellent service, quick delivery and a happy daughter.
“Excellent service quick delivery daughter is very happy”
Personalised carry-on loved by daughter; combination lock gives peace of mind.
“with the combination lock on the case makes it a lot more secure”
Order was easy to place and arrived within the specified date.
“Easy to place order. Arrived within date specified.”
Easy to contact staff and the website was user-friendly.
“Easy to contact and speak to and an a good and easy website”
Customer service designed a custom logo and delivered the product on time.
“Belkis was brilliant with creating a design for me”
Suitcase was fine but staff were aggressive over VAT number requests.
“Customer service at it's worst.”
Reviewer experienced rude customer service regarding a warranty query.
“Rude customer service”
Photos on personalised suitcase were excellent and delivery was quick.
“The quality of the pictures on our suitcase is excellent”
Suitcase had cosmetic damage and customer service was sarcastic.
“extremely unprofessional and sarcastic”
Luggage arrived quickly and staff promptly confirmed the order.
“i had a reply with the exact picture of what I ordered!”
Initialled suitcases were hard wearing and ordering was efficient.
“Superb individual suitaces with our initials on.”
Longtime customer reports consistently excellent quality for multiple items.
“I’ve always ordered my suitcases and phone cases from this website”
Items felt overpriced and delivery was delayed despite being ready.
“Expensive and the products do not reflect the price paid.”
Excellent, sturdy product with unique customisation and swift delivery.
“The quality is excellent and very sturdy.”
Ordering and delivery were very quick and suitcase great.
“Great suitcase From ordering it and receive it very quick,”
Suitcase broke after eight months and customer service was rude and unhelpful.
“I was spoken to incredibly rudely with “Sarah” telling me never to contact them again.”
Third personalised suitcase purchased; amazing quality and fast shipping.
“This is the 3rd personlised suitcase I have ordered amazing quality && fast shipping”
Order never shipped before event and customer service was unhelpful and rude.
“they never even shipped my order as of today.”
Quick service and beautiful suitcase; excited to use it.
“Quick service what a beautiful suitcase 😊can’t wait to use it”
Handle got stuck halfway, disappointing for a supposedly high-end product.
“the handle wouldn’t go up it was stuck half way”
Case arrived damaged and staff accused the reviewer of lying.
“we are not amazon that give you refunds for lies mate”
Customer service voided a damage claim and called the reviewer a liar.
“were not amazon who gives refund to liars mate”
Case measured smaller than specified and customer service was unhelpful.
“case was slot smaller than specified!”
Wheel broke after third use and company ceased responding about replacement.
“the wheel broke on its third use.”
Stitching came undone after few uses and warranty didn't cover it.
“the stitching has come undone to the point you can reach into my case and remove items.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Live X Maintain is an online retailer focused on personalised travel accessories and cases, including custom-printed suitcases and related items. Customers typically purchase through its e‑commerce channels and contact support by email or messaging for order queries and customisation. This summary helps consumers find review patterns and decide whether to research return policies, warranty terms and communication channels before ordering.