Customers often praise the personalised finishes, printed artwork and overall look of the luggage. Many buyers mention fast delivery and an easy online ordering process. A clear cluster of reviews describes customer service as hostile or dismissive when problems come up. Several reviews also point to faults such as broken wheels, stitching failures or sizing differences, even alongside otherwise high ratings.
Examples from available reviews (Dec 2021 – Mar 2026).
Shell dented immediately and customer service were hostile and dismissive.
“stop wasting his time”
Wheel broke after third use and company ceased responding about replacement.
“the wheel broke on its third use.”
Photos on personalised suitcase were excellent and delivery was quick.
“The quality of the pictures on our suitcase is excellent”
They quickly fixed a broken lock abroad and returned an overpayment.
“Fast and very honest people.”
Many reviews describe customer service replies as rude, sarcastic or dismissive. Several complaints mention exchanges being refused, damage claims being voided, or unhelpful responses when items arrived damaged or incorrect. Positive service experiences appear less often and usually involve quick fixes or help with custom design.
Comments about poor value for money show up but less than other themes. One review directly says the products feel expensive compared with expectations. Many five-star reviews praise quality without mentioning price, pointing to mixed, implied views on value.
Several reviewers say the website and ordering process are easy, and that contacting staff is straightforward. Many orders arrived within the promised dates, and customers describe placing orders as simple. A smaller group report missed express deliveries or missing tracking details, leaving time-sensitive orders uncertain.
Many reviews compliment the print quality, packaging and finished look of personalised luggage. Repeated positive feedback highlights sturdy build and strong imagery. Other reviews report early mechanical problems and fit issues, including wheels breaking, stitching coming undone, handles jamming and items measuring smaller than stated.
Customer contact splits sharply: several reviews praise clear, helpful messages and quick confirmation of custom designs. Another noticeable set describes aggressive language, accusations and denial of valid claims. Reviews include both fast, honest support and confrontational replies.
Reviews split between very happy buyers and those who report unresolved issues and poor support. Many customers receive well-made personalised products with on-time delivery. Others run into major service problems or product faults that were not fixed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shell dented immediately and customer service were hostile and dismissive.
“stop wasting his time”
Reviewer would not buy from this company again.
“would not bother buying from u again”
Reviewer pleased with product and delivery.
“Really pleased with the product and delivery.”
Personalised marble suitcase was excellent quality and had striking appearance.
“Absolutely stunning personalised pink liquid marble suitcase.”
Received wrong colour and customer service refused to help or exchange.
“they said beige can vary to lilac”
Lovely suitcase arrived on time and as expected.
“Lovely suitcase arrived on time”
10% first-order discount not honoured and customer service was rude.
“FALSE ADVERTISING.”
Received incorrect custom suitcase and no company resolution was provided.
“there was no verifiable proof it came from their company.”
Loved previous personalised suitcase enough to buy another in 2026.
“Extremely stylish and good quality.”
They quickly fixed a broken lock abroad and returned an overpayment.
“Fast and very honest people.”
Order missed promised express dates and customer service couldn't confirm or cancel.
“has not been given a tracking number yet.”
Company was considerate regarding a missing delivery.
“Very considerate about a missing delivery”
Reviewer praises the company and customer service as fantastic.
“fantastic company great customer service”
Fabulously made product with good quality and quick delivery.
“Good quality and quick delivery...”
Impressed by packaging and artwork; case exceeded expectations.
“the artwork on the case - looks absolutely fantastic”
Excellent service, quick delivery and a happy daughter.
“Excellent service quick delivery daughter is very happy”
Personalised carry-on loved by daughter; combination lock gives peace of mind.
“with the combination lock on the case makes it a lot more secure”
Order was easy to place and arrived within the specified date.
“Easy to place order. Arrived within date specified.”
Easy to contact staff and the website was user-friendly.
“Easy to contact and speak to and an a good and easy website”
Customer service designed a custom logo and delivered the product on time.
“Belkis was brilliant with creating a design for me”
Suitcase was fine but staff were aggressive over VAT number requests.
“Customer service at it's worst.”
Reviewer experienced rude customer service regarding a warranty query.
“Rude customer service”
Photos on personalised suitcase were excellent and delivery was quick.
“The quality of the pictures on our suitcase is excellent”
Suitcase had cosmetic damage and customer service was sarcastic.
“extremely unprofessional and sarcastic”
Luggage arrived quickly and staff promptly confirmed the order.
“i had a reply with the exact picture of what I ordered!”
Initialled suitcases were hard wearing and ordering was efficient.
“Superb individual suitaces with our initials on.”
Longtime customer reports consistently excellent quality for multiple items.
“I’ve always ordered my suitcases and phone cases from this website”
Items felt overpriced and delivery was delayed despite being ready.
“Expensive and the products do not reflect the price paid.”
Excellent, sturdy product with unique customisation and swift delivery.
“The quality is excellent and very sturdy.”
Ordering and delivery were very quick and suitcase great.
“Great suitcase From ordering it and receive it very quick,”
Suitcase broke after eight months and customer service was rude and unhelpful.
“I was spoken to incredibly rudely with “Sarah” telling me never to contact them again.”
Third personalised suitcase purchased; amazing quality and fast shipping.
“This is the 3rd personlised suitcase I have ordered amazing quality && fast shipping”
Order never shipped before event and customer service was unhelpful and rude.
“they never even shipped my order as of today.”
Quick service and beautiful suitcase; excited to use it.
“Quick service what a beautiful suitcase 😊can’t wait to use it”
Handle got stuck halfway, disappointing for a supposedly high-end product.
“the handle wouldn’t go up it was stuck half way”
Case arrived damaged and staff accused the reviewer of lying.
“we are not amazon that give you refunds for lies mate”
Customer service voided a damage claim and called the reviewer a liar.
“were not amazon who gives refund to liars mate”
Case measured smaller than specified and customer service was unhelpful.
“case was slot smaller than specified!”
Wheel broke after third use and company ceased responding about replacement.
“the wheel broke on its third use.”
Stitching came undone after few uses and warranty didn't cover it.
“the stitching has come undone to the point you can reach into my case and remove items.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Live X Maintain runs an online store focused on personalised travel luggage and related accessories. Through its website, customers can add custom designs to hard-shell and carry-on cases. The company processes orders through an e-commerce platform and offers delivery options and customer support. It also publishes product details, sizing and warranty information to help shoppers buying bespoke items.