Reviews Analysed
21
We Collect & Analyse Reviews
Live X Maintain
Experiences & Reviews
Live X Maintain is an online retailer focused on personalised travel accessories and cases, including custom-printed suitcases and related items. Customers typically purchase through its e‑commerce channels and contact support by email or messaging for order queries and customisation. This summary helps consumers find review patterns and decide whether to research return policies, warranty terms and communication channels before ordering.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
30d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Many reviewers report unhelpful or rude customer‑service interactions, frequently citing dismissive replies and denied warranty claims when raising defects.
Share
Weak
17%
💰
Value for money
Several customers say products felt expensive relative to durability or service, with a number reporting dissatisfaction after paying for higher‑price personalised items.
Share
Weak
7%
⚡
User experience
Ordering and delivery are often praised for speed and ease; however a minority of orders were delayed, not shipped, or suffered dispatch errors.
Share
Strong
15%
🔧
Product quality
Reports are split: many praise print quality and sturdiness, while numerous reviews describe defects (broken wheels, stitching failure, raised plastic).
Share
Mixed
22%
📞
Communication
Multiple reviewers describe aggressive or accusatory replies via email or WhatsApp, though some note prompt pre‑order confirmations and order checks.
Share
Weak
14%
⭐
Overall experience
Overall impressions diverge: satisfied buyers praise quality and quick delivery, but a sizeable group report unresolved faults and poor after‑sales handling.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Beautiful luggage set
"So pleased with the luggage set i ordered for my daughter! Absolutely beautiful, came super quick! Also I panicked that i hadn't put the correct name..."
Natasha
Trustpilot
Sep 30, 2025
Featured for: positive on product and service
Customer service at it's worst.
"We purchased a suitcase that we were very happy with. Arrived on time and looked like the image. The disappointment started when asking for a VAT numb..."
Dave Batley
Trustpilot
Sep 30, 2025
Featured for: reports aggressive WhatsApp messages
Awful Experience
"My daughter suitcase, whilst it looks the part, broke after 8 months and despite the company offering a lifetime warranty this is completely inaccurat..."
Sabrina Baird
Trustpilot
Sep 30, 2025
Featured for: product failure and rude denial
This was the worst experience I’ve ever…
"This was the worst experience I’ve ever had in dealing with Customer Service at a company. I ordered personalized suitcases for my daughter and her fi..."
Cathy
Trustpilot
Sep 30, 2025
Featured for: order not shipped, major complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dave Batley
trustpilot.com
Sep 30, 2025
Customer service at it's worst.
We purchased a suitcase that we were very happy with. Arrived on time and looked like the image. The disappointment started when asking for a VAT numb...
A
Amy Greetham
trustpilot.com
Sep 30, 2025
Would not order from this company ever
Would not order from this company ever! Rude customer service, asked if my lini...
M
Mr Richard Titcombe
trustpilot.com
Sep 30, 2025
Custom picture hand luggage suite case
Very good and quickly delivered, The quality of the pictures on our suitcase is e...
S
SH
trustpilot.com
Sep 30, 2025
Worst and rudest customer service I’ve ever seen
Suitcase looks good but it got damaged upon my first flight. As the suitcase was still functional and the damage was just cosmetic the airline told me...
N
Natasha
trustpilot.com
Sep 30, 2025
Beautiful luggage set
So pleased with the luggage set i ordered for my daughter! Absolutely beautiful, came super quick! Also I panicked that i hadn't put the correct name...
J
Jeff Windsor
trustpilot.com
Sep 30, 2025
Superb individual suitaces with our…
Superb individual suitaces with our initials on...
C
Chloe Byrne
trustpilot.com
Sep 30, 2025
Have always used this Website for my suitcases and phone cases
I’ve always ordered my suitcases and phone cases from this website, and the quality has consistent...
R
Rajeev Datta
trustpilot.com
Sep 30, 2025
Second time purchase
Second time purchase Rather underwhelmed by the passport cover and luggage tab that I purchased. Expensive and the products do not reflect th...
M
Mariam
trustpilot.com
Sep 30, 2025
The quality is excellent and it’s very sturdy
The quality is excellent and very sturdy. The customization makes it...
p
patrick irvine
trustpilot.com
Sep 30, 2025
Great suitcase
Great suitcase From ordering...
S
Sabrina Baird
trustpilot.com
Sep 30, 2025
Awful Experience
My daughter suitcase, whilst it looks the part, broke after 8 months and despite the company offering a lifetime warranty this is completely inaccurat...
S
S&S
trustpilot.com
Sep 30, 2025
Personalised suitcase
This is the 3rd personlised suitcase I have ordered am...
C
Cathy
trustpilot.com
Sep 30, 2025
This was the worst experience I’ve ever…
This was the worst experience I’ve ever had in dealing with Customer Service at a company. I ordered personalized suitcases for my daughter and her fi...
A
Angela Carter
trustpilot.com
Sep 30, 2025
Beautiful
Quick service what a beautiful...
J
Jay
trustpilot.com
Sep 30, 2025
Lovely little case
Lovely little case . Was given as a gift so didn’t use immediately when I did on the fly...
N
Nicola
trustpilot.com
Sep 30, 2025
Avoid!!
Ordered my personalised suitcase last week, delivery was fast, however the case arrived and some of the plastic was raised on the side of the case. Co...
J
Jack Simmons
trustpilot.com
Sep 30, 2025
Abysmal customer service...
Abysmal customer service..plastic was raised on the suitcase, sent video proof..they advised claim was voided because I am a li...
C
Carly Carrington
trustpilot.com
Sep 30, 2025
Very unhelpful when wasn’t happy with…
Very unhelpful when wasn’t happy with my order as case was slot smaller than speci...
L
LJ
trustpilot.com
Sep 30, 2025
Bought a suitcase one year ago
Bought a suitcase one year ago, used it twice to find that the wheel broke on its third use. Contacted customer services were Sarah seemed to be able...
A
Anonymous
trustpilot.com
Sep 30, 2025
Think twice
I purchased two cases from this company and after 4 uses on my large case which has always been under weight the stitching has come undone to the poin...
Conclusion
Reviews show a clear pattern: many customers are satisfied with the product design, printing quality and speedy dispatch, while a significant portion report problems with defects and after‑sales support. Recurring issues include broken wheels, stitching failures and raised plastic, often combined with unsatisfactory responses from support staff. If you consider buying, check the seller’s warranty terms, request clear dispatch and VAT documentation up front, and keep photo/video evidence of any defect. For larger or time‑sensitive orders, confirm shipping and support procedures before payment to reduce the risk of unresolved claims.