Customers often praise the personalised finishes, printed artwork and overall look of the luggage. Many buyers mention fast delivery and an easy online ordering process. A clear cluster of reviews describes customer service as hostile or dismissive when problems come up. Several reviews also point to faults such as broken wheels, stitching failures or sizing differences, even alongside otherwise high ratings.
Examples from available reviews (Dec 2021 – Mar 2026).
Shell dented immediately and customer service were hostile and dismissive.
“stop wasting his time”
Wheel broke after third use and company ceased responding about replacement.
“the wheel broke on its third use.”
Photos on personalised suitcase were excellent and delivery was quick.
“The quality of the pictures on our suitcase is excellent”
They quickly fixed a broken lock abroad and returned an overpayment.
“Fast and very honest people.”
Many reviews describe customer service replies as rude, sarcastic or dismissive. Several complaints mention exchanges being refused, damage claims being voided, or unhelpful responses when items arrived damaged or incorrect. Positive service experiences appear less often and usually involve quick fixes or help with custom design.
Comments about poor value for money show up but less than other themes. One review directly says the products feel expensive compared with expectations. Many five-star reviews praise quality without mentioning price, pointing to mixed, implied views on value.
Several reviewers say the website and ordering process are easy, and that contacting staff is straightforward. Many orders arrived within the promised dates, and customers describe placing orders as simple. A smaller group report missed express deliveries or missing tracking details, leaving time-sensitive orders uncertain.
Many reviews compliment the print quality, packaging and finished look of personalised luggage. Repeated positive feedback highlights sturdy build and strong imagery. Other reviews report early mechanical problems and fit issues, including wheels breaking, stitching coming undone, handles jamming and items measuring smaller than stated.
Customer contact splits sharply: several reviews praise clear, helpful messages and quick confirmation of custom designs. Another noticeable set describes aggressive language, accusations and denial of valid claims. Reviews include both fast, honest support and confrontational replies.
Reviews split between very happy buyers and those who report unresolved issues and poor support. Many customers receive well-made personalised products with on-time delivery. Others run into major service problems or product faults that were not fixed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I got 4 stainless steel water bootles for my mother, myself, and my two sons.
Everything went smoothly, and the merchandise arrived in a timely manner.
I noticed that one of the bottle caps had been damaged during my initial assessment of the box.
I sent them an email indicating that the only thing damaged was the bottle cap, along with photographic evidence, but this is hoe they responded to my email.
I was accused of "ridiculously straining the bottle cap to make it appear damaged," "damaging the merchandise upon unpacking it at my address," "disappointed in this request and will completely deny my return request," and "disappointed in this request and will completely deny my return request."
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Live X Maintain runs an online store focused on personalised travel luggage and related accessories. Through its website, customers can add custom designs to hard-shell and carry-on cases. The company processes orders through an e-commerce platform and offers delivery options and customer support. It also publishes product details, sizing and warranty information to help shoppers buying bespoke items.