Reviews show a clear pattern: many customers are satisfied with the product design, printing quality and speedy dispatch, while a significant portion report problems with defects and after‑sales support. Recurring issues include broken wheels, stitching failures and raised plastic, often combined with unsatisfactory responses from support staff. If you consider buying, check the seller’s warranty terms, request clear dispatch and VAT documentation up front, and keep photo/video evidence of any defect. For larger or time‑sensitive orders, confirm shipping and support procedures before payment to reduce the risk of unresolved claims.
Examples from available reviews (Dec 2021 – Feb 2026).
Luggage arrived quickly and staff promptly confirmed the order.
“i had a reply with the exact picture of what I ordered!”
Suitcase was fine but staff were aggressive over VAT number requests.
“Customer service at it's worst.”
Suitcase broke after eight months and customer service was rude and unhelpful.
“I was spoken to incredibly rudely with “Sarah” telling me never to contact them again.”
Order never shipped before event and customer service was unhelpful and rude.
“they never even shipped my order as of today.”
Many reviewers report unhelpful or rude customer‑service interactions, frequently citing dismissive replies and denied warranty claims when raising defects.
Several customers say products felt expensive relative to durability or service, with a number reporting dissatisfaction after paying for higher‑price personalised items.
Ordering and delivery are often praised for speed and ease; however a minority of orders were delayed, not shipped, or suffered dispatch errors.
Reports are split: many praise print quality and sturdiness, while numerous reviews describe defects (broken wheels, stitching failure, raised plastic).
Multiple reviewers describe aggressive or accusatory replies via email or WhatsApp, though some note prompt pre‑order confirmations and order checks.
Overall impressions diverge: satisfied buyers praise quality and quick delivery, but a sizeable group report unresolved faults and poor after‑sales handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I got 4 stainless steel water bootles for my mother, myself, and my two sons.
Everything went smoothly, and the merchandise arrived in a timely manner.
I noticed that one of the bottle caps had been damaged during my initial assessment of the box.
I sent them an email indicating that the only thing damaged was the bottle cap, along with photographic evidence, but this is hoe they responded to my email.
I was accused of "ridiculously straining the bottle cap to make it appear damaged," "damaging the merchandise upon unpacking it at my address," "disappointed in this request and will completely deny my return request," and "disappointed in this request and will completely deny my return request."
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Live X Maintain is an online retailer focused on personalised travel accessories and cases, including custom-printed suitcases and related items. Customers typically purchase through its e‑commerce channels and contact support by email or messaging for order queries and customisation. This summary helps consumers find review patterns and decide whether to research return policies, warranty terms and communication channels before ordering.