Many reviews describe repeated problems with returns and refunds, often with long delays. Customers often say their emails go unanswered or get only automated replies when they try to resolve issues. A smaller group highlights fast delivery, good fit, and high-quality dresses. Most complaints centre on refund handling and failures to reach customer service.
Examples from available reviews (Aug 2019 – Mar 2026).
Waiting for a refund since October 2019 with no resolution.
“I have been waiting for my refund since October 2019.”
Returned items in December and received only automated replies with no refund.
“one AI template customer service response, and I still have no refund”
Return shipping costly and company won't refund postage or provide label.
“ALSO THEY DO NOT PROVIDE A RETURN LABEL”
Wedding dress arrived quickly, excellent quality and exceeded expectations.
“Quality is fantastic and I am so happy”
Reviews often mention refunds that arrive late or not at all after items are returned. Several customers say their returns were confirmed as delivered but no refund followed, and some only got their money back after raising payment disputes. A smaller number describe smooth fulfilment and refunds processed on time.
Several reviewers mention paying return postage themselves and say the company would not refund those costs. Some report high customs charges or felt the quality did not match the price. Positive notes on value appear, but not often.
Some reviews describe checkout or ordering issues, including orders that never arrived or payments taken without an order confirmation. A few customers report easy ordering online and straightforward returns. Questions about international sales or site features come up rarely.
Many reviewers praise the fit and look of the dresses and say the garments are suitable for weddings. A substantial number report items arriving damaged, fabrics that felt poor, or products that did not match the online images. Strong positive and negative product experiences both appear across the sample.
Many reviewers say emails were ignored and customer service replies were limited to automated templates. Some claim the company responds to positive reviews but not to refund questions. A smaller set reports helpful communication and fast service.
Reviews split sharply between unresolved service problems and a smaller group of five-star ratings praising product quality and delivery. Most negative feedback focuses on returns, refunds, and being unable to reach the company, leading several customers to escalate through payment disputes. This gap in outcomes drives the wide spread in star ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Waited a month for a return with no communication and a £6 fee.
“Very slow returns process with no communication.”
Returned items in December and received only automated replies with no refund.
“one AI template customer service response, and I still have no refund”
Returned parcel with proof of posting but no response and no refund.
“I have now waited 5 weeks with no response from L.M.”
Order shown in stock became unavailable and refund requests ignored.
“The item immediately went out of stock, and showing as pre-order!”
Returned dress and payment provider rejected refund while company became uncontactable.
“Paid via Klarna and they rejected the return and now they are non contactable.”
Returned dress was accused of wear and no refund issued after months.
“the labels weren't on the dress and it smelt of perfume!”
Two orders caused refund issues and one required a credit card dispute.
“i am still waiting on my other refund”
Returned item with confirmation but received no refund or replies.
“no refund and no reply to numerous emails to customer service.”
Returned items were received but refund and communication were lacking.
“NO reply, NO refund, NO confirmation that the refund is even on its way.”
Sent items back and received no refund and no email replies.
“Have sent items back and have received no refund”
Returned an item and waited 27 days with no refund or response.
“I then had to wait (and am STILL waiting) 27 days for the refund”
Clothes were poor quality and refunds took over a month.
“Clothes are in bad quality.”
Returned dress was confirmed delivered but company ignored emails.
“No replies to emails since then! Nothing!”
Returned a dress but received no response and had to claim via PayPal.
“had to claim refund through PayPal.”
Returned jeans and received no response; refund only after disputing.
“I disputed payment via Clearpay and I got my money back.”
Requested a return and received no response; disputed charges with bank.
“I have called my bank to dispute all charges.”
Still waiting for a refund and saw selective responses to good reviews.
“little mistress only appear to respond to good reviews”
Returned a dress received on 1 December and received no response.
“I returned a dress which they received back on the 1.12.23”
Order not delivered, account deleted, and money eventually recovered via bank.
“they have now deleted my account.”
Returned items, paid £8 postage, and received no update about refund.
“covered the £8 for the postage fee myself.”
Asks when international sales will resume after website revamp.
“When will you be resuming sale to overseas buyers please?”
Tracked returns were received but refund still not issued after eleven days.
“11 working days later still no refund.”
Reviewer reports good service and satisfaction.
“Good service”
Large dress selection and easy ordering plus straightforward returns.
“A huge choice of dresses, easy to order and easy to return.”
Order delivered promptly and size was a perfect fit.
“Order was delivered promptly, size perfect fit.”
Dress arrived quickly but no confirmation after returning item six days ago.
“it is now 6 days since I returned my dress”
Dress arrived without the included belt and customer received no reply.
“did not come with a belt.”
Reviewer describes the dress as beautiful.
“Beautiful dress”
Good communication and prompt service reported.
“Good communication and prompt service”
Product was damaged and felt overpriced for quality.
“It’s good but it was ripped”
Returned dresses received but refund delayed and a £2.50 fee charged.
“No telephone number and no way of getting my £43 back.”
Returned dress but was out of pocket £6.50 because postage wasn't refunded.
“ended up out of pocket by £6.50”
I recently made a purchase at Little Mistress and I have to say, it was a great experience. Their website is easy to navigate, and the selection of clothing is impressive. The checkout process was quick and simple, which is always appreciated.
When my order arrived, everything was neatly packaged and the items looked just as they did on the website. The quality of the clothing exceeded my expectations - everything felt well-made and durable.
One thing that really stood out to me about Little Mistress was their dedication to sustainability. They use eco-friendly materials whenever possible and are committed to reducing waste in their production process. This made me feel good about supporting this company with my purchase.
Overall, I had a positive experience with Little Mistress from start to finish. I would definitely recommend this store for anyone looking for fashionable and sustainable women's clothing options.
Waiting for a refund since October 2019 with no resolution.
“I have been waiting for my refund since October 2019.”
Returned parcel long ago and received no refund or responses.
“I have returned my parcel ages ago and have not received my refund.”
High customs charges and average product quality caused disappointment.
“the custom charges outside the EU for more than one piece double the cost”
Reviewer alleges dishonesty and poor customer service and quality.
“They’re liars and do not take ownership of their own terms and conditions.”
Charged for undelivered dress and all messages ignored.
“Charged for a dress that was never delivered.”
Dress quality was poor and looked different from the image.
“The quality was just horrendously poor especially for the money”
Return shipping costly and company won't refund postage or provide label.
“ALSO THEY DO NOT PROVIDE A RETURN LABEL”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Little Mistress is a UK womenswear brand focused on occasionwear and formal dresses. It sells dresses, eveningwear, and accessories through its own website and through third-party retailers. Product pages usually show size guides, fabric details, and multiple photos. The online store offers standard payment options and ships to UK and international addresses.