Reviews Analysed
21
We Collect & Analyse Reviews
Little Mistress
Experiences & Reviews
Little Mistress is a UK-based women’s fashion brand and online retailer specialising in occasionwear and dresses. The brand operates an e-commerce website used by shoppers to browse, order and return items; customers researching Little Mistress commonly look for information about product ranges, sizing and returns policies.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
32d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Frequent reviewer complaints about returns and refunds, with many reporting long waits and unresolved return cases after items were sent back.
Share
Weak
20%
💰
Value for money
Several reviewers judged items poor value or unhappy at return charges; a minority reported good sale bargains or quality exceeding expectations.
Share
Weak
11%
⚡
User experience
Site navigation, ordering and delivery are often described as straightforward and prompt by multiple reviewers who had smooth purchases.
Share
Strong
8%
🔧
Product quality
Reviews are divided: some praise fit, finish and choice, while others report ripped items, missing components or garments not matching photos.
Share
Mixed
14%
📞
Communication
Many reviewers report unanswered emails and limited updates about orders or returns; a small number specifically note prompt, clear replies.
Share
Weak
19%
⭐
Overall experience
Overall impressions are mixed: repeated reports of unresolved refunds and poor service contrast with several accounts of good products and timely delivery.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Little Mistress: A Positive Shopping Experience That Prioritizes Sustainability .
"I recently made a purchase at Little Mistress and I have to say, it was a great experience. Their website is easy to navigate, and the selection of clothing is impressive. The checkout process was quick and simple, which is always appreciated. When my order arrived, everything was neatly packaged and the items looked just as they did on the website. The quality of the clothing exceeded my expectations - everything felt well-made and durable. One thing that really stood out to me about Little Mistress was their dedication to sustainability. They use eco-friendly materials whenever possible and are committed to reducing waste in their production process. This made me feel good about supporting this company with my purchase. Overall, I had a positive experience with Little Mistress from start to finish. I would definitely recommend this store for anyone looking for fashionable and sustainable women's clothing options."
Lee
Collected.reviews
Sep 20, 2022
Featured for: positive UX and product quality
Quick to charge, slow to refund
"Ordered 2 items from this company via Dorothy Perkins. Communication regarding delivery was minimal but not sure if this was LM or DP that were respon..."
Bella
Trustpilot
Sep 30, 2025
Featured for: refund and communication failure
Read the reviews
"Read the reviews. I ordered jeans that were too big so returned. A couple weeks passed and no confirmation of receipt. I emailed customer services and..."
Lorna K
Trustpilot
Sep 30, 2025
Featured for: returns ignored; paid postage dispute
Good communication and prompt service
"Good communication..."
julia
Trustpilot
Sep 30, 2025
Featured for: explicit good communication and service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Bella
trustpilot.com
Sep 30, 2025
Quick to charge, slow to refund
Ordered 2 items from this company via Dorothy Perkins. Communication regarding delivery was minimal but not sure if this was LM or DP that were respon...
J
Justyna
trustpilot.com
Sep 30, 2025
Avoid this store
Avoid this store! Clothes are in bad quality. Not woth the price. I returned items and had to wait more than a month to...
S
Suzanne
trustpilot.com
Sep 30, 2025
Ignored my emails
Returned a dress. Have proof of return and proof it was delivered. They say they can’t find it! So asked for my proof which I sent. No replies to emai...
W
Wendy Marshall
trustpilot.com
Sep 30, 2025
Did not process returned item
Ordered a dress but returned next day. No communication from Little Mistress re return, no response to email so had to claim r...
L
Lorna K
trustpilot.com
Sep 30, 2025
Read the reviews
Read the reviews. I ordered jeans that were too big so returned. A couple weeks passed and no confirmation of receipt. I emailed customer services and...
S
SHAQUANA ASHLEY
trustpilot.com
Sep 30, 2025
Horrible
Horrible! Requested a return for items that did not fit and have not received any resp...
L
Linda Travis
trustpilot.com
Sep 30, 2025
Posted the other day to say that I am…
Posted the other day to say that I am still waiting for a refund and no reply either and just spotted that little mistress on...
S
Sheridan Langdon
trustpilot.com
Sep 30, 2025
I never meant to order from this…
I never meant to order from this company again but sadly forgot. It is a real pain to get any information or refund from them. I returned a dress whi...
L
Lolk K
trustpilot.com
Sep 30, 2025
Avoid like the plague
Little Mistress has failed to deliver my order. To make matters worse, after chasing them several times for a long time they have now deleted my accou...
S
Sy
trustpilot.com
Sep 30, 2025
Bad returns process
I have returned the items which were unsuitable and covered the £8 for the postage fee myself. This was last week and I have not had any update at...
L
Loong Meng Yee
trustpilot.com
Sep 30, 2025
When resuming sale in LM Online to international customers?
hello Little Mistress The sale to international customers was no longer available after your LM website r...
S
Samantha Owen
trustpilot.com
Sep 30, 2025
Awful returns service never ordering again
I am very disappointed with the returns service. Items were received tracked by royal mail on 28th April and 11 working days later still no refund. I...
N
Neil C
trustpilot.com
Sep 30, 2025
Good service
...
N
Nancy Slater
trustpilot.com
Sep 30, 2025
A huge choice of dresses
A huge choice of dresses, easy to order and easy to return. Even those which we didn’t like (because they didn’t suit us) were beautiful. I kept one j...
N
Nana Addo
trustpilot.com
Sep 30, 2025
Prompt delivery
Order was delivered pro...
S
Sarah Strodder
trustpilot.com
Sep 30, 2025
Dress arrived fairly swiftly which was…
Dress arrived fairly swiftly which was great but the returns process could be better. It is now 6 days since I re...
J
Jousee
trustpilot.com
Sep 30, 2025
Missing item, Dress came with no belt
My online order (order number WEB1182709 for reference) arrived fine, dress was good, but did not come with a belt. It was supposed to come with a ski...
F
Fran Arthur
trustpilot.com
Sep 30, 2025
Beautiful dress
...
j
julia
trustpilot.com
Sep 30, 2025
Good communication and prompt service
Good communication...
M
Mariya Ghauri
trustpilot.com
Sep 30, 2025
It’s good but it was ripped and for the…
It’s good but it was ripped and for...
Conclusion
Reviews show a clear pattern: product range and site usability receive positive comments, but many customers report problems with returns, refunds and email responses. Several reviewers describe waiting beyond stated refund windows and needing to escalate via payment providers. Others report good deliveries, fit and occasional sale bargains, so purchase outcomes vary. Prospective buyers should keep proof of posting, review the returns terms before ordering and consider payment methods that allow dispute resolution if a refund is delayed.