Many reviews describe repeated problems with returns and refunds, often with long delays. Customers often say their emails go unanswered or get only automated replies when they try to resolve issues. A smaller group highlights fast delivery, good fit, and high-quality dresses. Most complaints centre on refund handling and failures to reach customer service.
Examples from available reviews (Aug 2019 – Mar 2026).
Waiting for a refund since October 2019 with no resolution.
“I have been waiting for my refund since October 2019.”
Returned items in December and received only automated replies with no refund.
“one AI template customer service response, and I still have no refund”
Return shipping costly and company won't refund postage or provide label.
“ALSO THEY DO NOT PROVIDE A RETURN LABEL”
Wedding dress arrived quickly, excellent quality and exceeded expectations.
“Quality is fantastic and I am so happy”
Reviews often mention refunds that arrive late or not at all after items are returned. Several customers say their returns were confirmed as delivered but no refund followed, and some only got their money back after raising payment disputes. A smaller number describe smooth fulfilment and refunds processed on time.
Several reviewers mention paying return postage themselves and say the company would not refund those costs. Some report high customs charges or felt the quality did not match the price. Positive notes on value appear, but not often.
Some reviews describe checkout or ordering issues, including orders that never arrived or payments taken without an order confirmation. A few customers report easy ordering online and straightforward returns. Questions about international sales or site features come up rarely.
Many reviewers praise the fit and look of the dresses and say the garments are suitable for weddings. A substantial number report items arriving damaged, fabrics that felt poor, or products that did not match the online images. Strong positive and negative product experiences both appear across the sample.
Many reviewers say emails were ignored and customer service replies were limited to automated templates. Some claim the company responds to positive reviews but not to refund questions. A smaller set reports helpful communication and fast service.
Reviews split sharply between unresolved service problems and a smaller group of five-star ratings praising product quality and delivery. Most negative feedback focuses on returns, refunds, and being unable to reach the company, leading several customers to escalate through payment disputes. This gap in outcomes drives the wide spread in star ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Payment appeared to fail but money was taken and order details missing.
“money has already been taken.”
Order never arrived and customer service ignored refund requests.
“Placed an order which never arrived.”
Sent dress back but still no refund after more than three weeks.
“I have sent a dress back but they do not issue refund more than three weeks.”
Alleges the company took money, failed to deliver and ignored communications.
“They take your money , do not deliver and then refuse to answer any communication.”
Still awaiting a refund and calls the company a scam.
“Still awaiting refund !! Scam!!”
Reported missing item and alleges refusal to replace or refund.
“they said they not going to replace or refund”
Dispatch delayed and multiple contact channels provided no response.
“Iv emailed several times, each email getting more angry”
Rude customer service and delayed refund after missing order.
“The one girl who answers the phone from their customer service phone line is completely and utterly rude.”
Bad clothes, poor customer service and no refund received.
“Bad quality clothes......bad customer service..... NO REFUND !!!!!”
Received wrong items and experienced delays and incomplete refunds.
“they send me false item”
Wedding dress arrived quickly, excellent quality and exceeded expectations.
“Quality is fantastic and I am so happy”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Little Mistress is a UK womenswear brand focused on occasionwear and formal dresses. It sells dresses, eveningwear, and accessories through its own website and through third-party retailers. Product pages usually show size guides, fabric details, and multiple photos. The online store offers standard payment options and ships to UK and international addresses.