Reviews show a clear pattern: product range and site usability receive positive comments, but many customers report problems with returns, refunds and email responses. Several reviewers describe waiting beyond stated refund windows and needing to escalate via payment providers. Others report good deliveries, fit and occasional sale bargains, so purchase outcomes vary. Prospective buyers should keep proof of posting, review the returns terms before ordering and consider payment methods that allow dispute resolution if a refund is delayed.
Examples from available reviews (Aug 2019 – Feb 2026).
Smooth online shopping with well-made, sustainably produced clothing.
“The quality of the clothing exceeded my expectations”
Returned an item and waited 27 days with no refund or response.
“I then had to wait (and am STILL waiting) 27 days for the refund”
Returned jeans and received no response; refund only after disputing.
“I disputed payment via Clearpay and I got my money back.”
Good communication and prompt service reported.
“Good communication and prompt service”
Frequent reviewer complaints about returns and refunds, with many reporting long waits and unresolved return cases after items were sent back.
Several reviewers judged items poor value or unhappy at return charges; a minority reported good sale bargains or quality exceeding expectations.
Site navigation, ordering and delivery are often described as straightforward and prompt by multiple reviewers who had smooth purchases.
Reviews are divided: some praise fit, finish and choice, while others report ripped items, missing components or garments not matching photos.
Many reviewers report unanswered emails and limited updates about orders or returns; a small number specifically note prompt, clear replies.
Overall impressions are mixed: repeated reports of unresolved refunds and poor service contrast with several accounts of good products and timely delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Payment appeared to fail but money was taken and order details missing.
“money has already been taken.”
Order never arrived and customer service ignored refund requests.
“Placed an order which never arrived.”
Sent dress back but still no refund after more than three weeks.
“I have sent a dress back but they do not issue refund more than three weeks.”
Alleges the company took money, failed to deliver and ignored communications.
“They take your money , do not deliver and then refuse to answer any communication.”
Still awaiting a refund and calls the company a scam.
“Still awaiting refund !! Scam!!”
Reported missing item and alleges refusal to replace or refund.
“they said they not going to replace or refund”
Dispatch delayed and multiple contact channels provided no response.
“Iv emailed several times, each email getting more angry”
Rude customer service and delayed refund after missing order.
“The one girl who answers the phone from their customer service phone line is completely and utterly rude.”
Bad clothes, poor customer service and no refund received.
“Bad quality clothes......bad customer service..... NO REFUND !!!!!”
Received wrong items and experienced delays and incomplete refunds.
“they send me false item”
Wedding dress arrived quickly, excellent quality and exceeded expectations.
“Quality is fantastic and I am so happy”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Little Mistress is a UK-based women’s fashion brand and online retailer specialising in occasionwear and dresses. The brand operates an e-commerce website used by shoppers to browse, order and return items; customers researching Little Mistress commonly look for information about product ranges, sizing and returns policies.