Reviews Analysed
21
We Collect & Analyse Reviews
Lights.co.uk
Experiences & Reviews
Lights.co.uk is a UK-based online lighting retailer specialising in lamps, luminaires and related fittings for domestic and commercial use. The site lists a broad range of branded and designer lighting, product specifications and delivery options, with online ordering and customer support channels for UK buyers.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
21d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe helpful post-sale support and good service, though a small number reported cancelled orders and unhelpful emails.
Share
Strong
10%
💰
Value for money
A minority of reviews explicitly mention competitive pricing or reasonable price ranges and satisfaction with value for money.
Share
Strong
5%
⚡
User experience
Many customers report fast, straightforward ordering and prompt dispatch; one reviewer criticised the UK delivery carrier arrangement.
Share
Strong
31%
🔧
Product quality
Numerous buyers praised build quality, packaging and product design; some reported issues with finish colour or incompatible electrical fittings.
Share
Strong
33%
📞
Communication
Communication experiences vary: several buyers noted clear tracking updates, while others described unclear emails and stock-update failures.
Share
Weak
10%
⭐
Overall experience
Overall impressions are largely positive with satisfied buyers, but a few isolated negative experiences influenced overall ratings.
Share
Strong
10%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
6 Toldbod outdoor wall light
"
Overall, it was a negative experience.
I placed an order for 6 Toldbod outdoor wall light by Louis Poulsen.
Some items were not in stock at the time of purchase, but were later updated with a confirmed delivery date and full payment was then collected.
Delivery was subsequently delayed once more after money was received, and Lights.co.uk confirmed that they didn't even have stock at the time they accepted payment.
I requested a refund for those things and for the remaining items to be sent as soon as they became available.
They then simply cancelled the entire order, despite my written requests, and practically instructed me to leave the country!
Customer service is really important.
To be very honest, the emails were not helpful at all, as they were doing everything I did not want them to do!
"
Allan Becker
Collected.reviews
Dec 05, 2021
Featured for: Order cancelled; poor customer communication
They have a massive range of lights and…
"They have a massive range of lights and efficient website and despatch system. Only thing that lets them down in the UK is that when they ship to the..."
James Hiatt
Trustpilot
Sep 30, 2025
Featured for: Delivery carrier issue; UX criticism
great experience
"great experience, fast , eff..."
customer
Trustpilot
Sep 30, 2025
Featured for: Positive: fast, efficient, good price
Disliked the electrical fittings were…
"Disliked the electrical fittings wer..."
Alan Stevens
Trustpilot
Sep 30, 2025
Featured for: Product compatibility issue; EU fittings
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
James Hiatt
trustpilot.com
Sep 30, 2025
They have a massive range of lights and…
They have a massive range of lights and efficient website and despatch system. Only thing that lets them down in the UK is that when they ship to the...
c
customer
trustpilot.com
Sep 30, 2025
great experience
great experience, fast , eff...
H
Hazel
trustpilot.com
Sep 30, 2025
On time and a good product
Got the light on time and is a great product. I felt that...
A
Ali
trustpilot.com
Sep 30, 2025
Saw the light I wanted purchased it…
Saw the light I wanted purchased it very quickly it...
L
Lynn Adkins
trustpilot.com
Sep 30, 2025
Fast delivery great service
...
S
Stuart Grady & Ben Bassett
trustpilot.com
Sep 30, 2025
All round good experience!
...
A
Alan Stevens
trustpilot.com
Sep 30, 2025
Disliked the electrical fittings were…
Disliked the electrical fittings wer...
D
Danny Rowe
trustpilot.com
Sep 30, 2025
Love the design
Loved the design of this and was perfect size for over our island. We had to make a compromise with the colour we would...
A
Alan Wilkinson
trustpilot.com
Sep 30, 2025
Quick and seamless delivery
...
M
MR MATTHEW HUGHES
trustpilot.com
Sep 30, 2025
Excellent item
...
C
Consumer
trustpilot.com
Sep 30, 2025
Good quality product and helpful after…
Good quality product and helpful after sales team. I w...
G
Geoff Newell
trustpilot.com
Sep 30, 2025
Good service
...
R
Robert Jordan
trustpilot.com
Sep 30, 2025
Good choice
Good choice, fast delivery, reaso...
A
A sproat
trustpilot.com
Sep 30, 2025
Great products and great variety.
Great products a...
C
Customer
trustpilot.com
Sep 30, 2025
Prompt delivery
Prompt delivery, well packaged, no breakag...
K
Karen
trustpilot.com
Sep 30, 2025
Nice quality
...
M
MRSDENISEKING
trustpilot.com
Sep 30, 2025
Very quick and efficient delivery with…
Very quick and efficient delivery with...
t
tom
trustpilot.com
Sep 30, 2025
Impressive quality bedside lights
Impressive quality bedside lights, great design with detachable light that can be rotated and swivelled in bas...
c
customer
trustpilot.com
Sep 30, 2025
The colour gold of the lights is a lot…
The colour gold of the lights is a lot different from how...
R
Roger Boughton
trustpilot.com
Sep 30, 2025
Straight forward
Straight forwar...
Conclusion
Reviews indicate that Lights.co.uk commonly delivers products quickly and that many customers are satisfied with product quality and packaging. Several buyers praised after-sales support, though there are isolated reports of cancelled orders and unclear email updates. A few product-specific issues recur: colour/finish descriptions and European electrical fittings may require attention before purchase. If you shop here, check product specifications (finish and wiring compatibility) and confirm delivery options, particularly carrier choice and tracking, to avoid the issues some customers reported.