Many reviewers praise fast dispatch, secure packaging, and items that match the online descriptions. Numerous customers mention helpful after-sales support and simple returns. A clear group of low-rated reviews reports payments taken without delivery, refunds not paid back, and slow or no responses from customer service. A smaller set mentions missing accessories, colour mismatches, and plug adapters that cannot be used.
Examples from available reviews (Dec 2021 – Feb 2026).
Bathroom light was excellent and better than expected.
“Excellent bathroom light. Better than expected. Recommended”
Prompt, well-packaged delivery with no breakages; pleased with lamps.
“Prompt delivery, well packaged, no breakages.”
Company took payment, failed delivery and provided poor customer service.
“Took the money now refusing to give back any money”
Advertised remote not supplied; company refused replacement or electrician costs.
“advertising a light with remote and then no remote control is provided.”
Most reviews describe quick delivery, smooth returns, and helpful after-sales replies. A separate group reports major failures: payments taken but nothing sent, orders cancelled with no clear refund, and broken items that are collected or left unresolved. These two themes come up repeatedly and sit in sharp contrast.
Many customers say prices are fair and the products feel like good value. A minority describe orders being cancelled after price changes, or poor value when items never arrived.
Several reviews point to an easy checkout, clear product pages, and tracking updates that help. A smaller number mention confusing delivery communication, no option to pick a preferred carrier pickup point, and awkward installation parts such as tiny screws or weak plug adapters.
Most reviewers say items arrive well packed, work as described, and feel well made. Fewer reviews mention missing parts, colour or finish that does not match the photos, and accessories (such as remotes or adapters) that are missing or unusable.
Many customers appreciate tracking emails and delivery alerts that arrive on time. Several low-rated reviews describe slow email replies, no notice of delays, unprofessional phone interactions, and refusal to replace or supply parts that were advertised as included.
Feedback splits sharply between many high-rated, happy purchases and a set of low-rated complaints about fulfilment and refunds. The divide comes down to reliable delivery and easy returns versus reports of non-delivery, refunds being held back, and slow responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Excellent service and product functioning as described.
“The product works exactly as described.”
Good value for money and reasonable delivery timescale.
“Good value for money and good delivery timescale.”
Good prices with great tracking and safely packaged delivery.
“Good prices, Great Tracking and Safe Delivery (packaged well).”
Easy ordering; bulbs arrived well packaged and work well.
“arrived well packaged and they are working well”
Excellent service with timely confirmations and perfect lamps.
“Excellent service. Have checked light shades perfect condition really like them made well.”
Bathroom light was excellent and better than expected.
“Excellent bathroom light. Better than expected. Recommended”
Great service with good prices and quick delivery.
“Great service, good prices and quick delivery.”
Easy to install LED light that covered old ceiling mark.
“It was so easy to install and covered the old circular mark on the ceiling.”
Easy ordering, delivery updates and arrived as stated with good quality.
“Arrived when it said and good quality.”
Lamp suited elderly mother and was delivered on time in good packaging.
“I bought this lamp for my elderly mother’s birthday. It didn’t disappoint.”
Product great, but notification of delay only after we enquired.
“they didn't notify us of a delay until we asked where the product was through email.”
Refund was organised swiftly when lights were unsuitable.
“refund was swiftly organised.”
Easy to order, good value outside light that was simple to install.
“easy to order, good value and a quality product which was simple to install.”
Happy with lights purchased; not yet in use until decorating finishes.
“Love the lights I have purchased not in use as yet till the decorating is done”
Return handled promptly and satisfactorily.
“Dealt with my return very promptly and satisfactorily - thank you Lights.”
Quick delivery, easy ordering and items matched description.
“Quick delivery, easy ordering and as per the description.”
Easy free returns and reordering after ordering wrong light.
“so easy to return free of charge and reorder!”
Excellent and prompt service provided.
“Excellent and prompt service”
Good quality and value, but tricky assembly and flimsy UK plug conversion.
“Conversion fitting for UK plug was flimsy with tiny screws which were difficult to access.”
Item received was of brilliant quality.
“Brilliant quality”
Massive range and efficient site, but Parcelforce lacks pickup options.
“Parcelforce do not appear to yet have ability to deliver to a pick up location”
Great experience: fast, efficient and good price.
“great experience, fast , efficient and at a great price.”
Light arrived on time but delivery communication was unclear.
“I felt that the communication about delivery could have been clearer.”
Ordered desired light quickly; it arrived promptly and matched description.
“item was as described 👍🏼”
Fast delivery and great service.
“Fast delivery great service”
All round good experience and service.
“All round good experience!”
Electrical fittings were European and provided plug adapter was useless.
“Plug adapter was useless.”
Design and size were good, but colour options or description didn't match.
“Also the colour was described as nickel but it looks more like chrome.”
Quick and seamless delivery throughout.
“Quick and seamless delivery”
The item received was excellent.
“Excellent item”
Good product quality and helpful after-sales support.
“helpful after sales team.”
Received good service from the company.
“Good service”
Good choice with fast delivery and reasonable prices.
“Good choice, fast delivery, reasonable price ranges. Nice product.”
Great products with a wide variety.
“Great products and great variety.”
Prompt, well-packaged delivery with no breakages; pleased with lamps.
“Prompt delivery, well packaged, no breakages.”
Nice quality and delivery on time.
“Nice quality Delivery on time”
Very quick delivery with tracking information provided.
“Very quick and efficient delivery with information on the tracking of the order”
Impressive bedside lights with clever magnetic swivel and quick dispatch.
“Impressive quality bedside lights”
Gold colour differed from online appearance; hoping it looks OK once installed.
“The colour gold of the lights is a lot different from how it looks online.”
Straightforward purchase and good quality product.
“Straight forward, good quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lights.co.uk is a UK online retailer focused on lighting for homes and businesses. The website lists ceiling lights, pendants, wall lights, bathroom-rated fittings, outdoor lighting, and a range of LED bulbs. Product pages usually show technical details such as wattage, dimensions, and IP ratings, along with multiple images. Customers order through the website and can contact the company by phone or email for pre-sale questions and post-sale support.