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We Collect & Analyse Reviews

Lights.co.uk
Experiences & Reviews

Lights.co.uk is a UK-based online lighting retailer specialising in lamps, luminaires and related fittings for domestic and commercial use. The site lists a broad range of branded and designer lighting, product specifications and delivery options, with online ordering and customer support channels for UK buyers.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 21d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Most reviewers describe helpful post-sale support and good service, though a small number reported cancelled orders and unhelpful emails.

Share
10%
Strong
💰

Value for money

A minority of reviews explicitly mention competitive pricing or reasonable price ranges and satisfaction with value for money.

Share
5%
Strong

User experience

Many customers report fast, straightforward ordering and prompt dispatch; one reviewer criticised the UK delivery carrier arrangement.

Share
31%
Strong
🔧

Product quality

Numerous buyers praised build quality, packaging and product design; some reported issues with finish colour or incompatible electrical fittings.

Share
33%
Strong
📞

Communication

Communication experiences vary: several buyers noted clear tracking updates, while others described unclear emails and stock-update failures.

Share
10%
Weak

Overall experience

Overall impressions are largely positive with satisfied buyers, but a few isolated negative experiences influenced overall ratings.

Share
10%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
James Hiatt
trustpilot.com Sep 30, 2025

They have a massive range of lights and…

They have a massive range of lights and efficient website and despatch system. Only thing that lets them down in the UK is that when they ship to the...

c
customer
trustpilot.com Sep 30, 2025

great experience

great experience, fast , eff...

H
Hazel
trustpilot.com Sep 30, 2025

On time and a good product

Got the light on time and is a great product. I felt that...

A
Ali
trustpilot.com Sep 30, 2025

Saw the light I wanted purchased it…

Saw the light I wanted purchased it very quickly it...

L
Lynn Adkins
trustpilot.com Sep 30, 2025

Fast delivery great service

...

S
Stuart Grady & Ben Bassett
trustpilot.com Sep 30, 2025

All round good experience!

...

A
Alan Stevens
trustpilot.com Sep 30, 2025

Disliked the electrical fittings were…

Disliked the electrical fittings wer...

D
Danny Rowe
trustpilot.com Sep 30, 2025

Love the design

Loved the design of this and was perfect size for over our island. We had to make a compromise with the colour we would...

A
Alan Wilkinson
trustpilot.com Sep 30, 2025

Quick and seamless delivery

...

M
MR MATTHEW HUGHES
trustpilot.com Sep 30, 2025

Excellent item

...

C
Consumer
trustpilot.com Sep 30, 2025

Good quality product and helpful after…

Good quality product and helpful after sales team. I w...

G
Geoff Newell
trustpilot.com Sep 30, 2025

Good service

...

R
Robert Jordan
trustpilot.com Sep 30, 2025

Good choice

Good choice, fast delivery, reaso...

A
A sproat
trustpilot.com Sep 30, 2025

Great products and great variety.

Great products a...

C
Customer
trustpilot.com Sep 30, 2025

Prompt delivery

Prompt delivery, well packaged, no breakag...

K
Karen
trustpilot.com Sep 30, 2025

Nice quality

...

M
MRSDENISEKING
trustpilot.com Sep 30, 2025

Very quick and efficient delivery with…

Very quick and efficient delivery with...

t
tom
trustpilot.com Sep 30, 2025

Impressive quality bedside lights

Impressive quality bedside lights, great design with detachable light that can be rotated and swivelled in bas...

c
customer
trustpilot.com Sep 30, 2025

The colour gold of the lights is a lot…

The colour gold of the lights is a lot different from how...

R
Roger Boughton
trustpilot.com Sep 30, 2025

Straight forward

Straight forwar...

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Conclusion

Reviews indicate that Lights.co.uk commonly delivers products quickly and that many customers are satisfied with product quality and packaging. Several buyers praised after-sales support, though there are isolated reports of cancelled orders and unclear email updates. A few product-specific issues recur: colour/finish descriptions and European electrical fittings may require attention before purchase. If you shop here, check product specifications (finish and wiring compatibility) and confirm delivery options, particularly carrier choice and tracking, to avoid the issues some customers reported.