Many reviewers praise fast dispatch, secure packaging, and items that match the online descriptions. Numerous customers mention helpful after-sales support and simple returns. A clear group of low-rated reviews reports payments taken without delivery, refunds not paid back, and slow or no responses from customer service. A smaller set mentions missing accessories, colour mismatches, and plug adapters that cannot be used.
Examples from available reviews (Dec 2021 – Feb 2026).
Bathroom light was excellent and better than expected.
“Excellent bathroom light. Better than expected. Recommended”
Prompt, well-packaged delivery with no breakages; pleased with lamps.
“Prompt delivery, well packaged, no breakages.”
Company took payment, failed delivery and provided poor customer service.
“Took the money now refusing to give back any money”
Advertised remote not supplied; company refused replacement or electrician costs.
“advertising a light with remote and then no remote control is provided.”
Most reviews describe quick delivery, smooth returns, and helpful after-sales replies. A separate group reports major failures: payments taken but nothing sent, orders cancelled with no clear refund, and broken items that are collected or left unresolved. These two themes come up repeatedly and sit in sharp contrast.
Many customers say prices are fair and the products feel like good value. A minority describe orders being cancelled after price changes, or poor value when items never arrived.
Several reviews point to an easy checkout, clear product pages, and tracking updates that help. A smaller number mention confusing delivery communication, no option to pick a preferred carrier pickup point, and awkward installation parts such as tiny screws or weak plug adapters.
Most reviewers say items arrive well packed, work as described, and feel well made. Fewer reviews mention missing parts, colour or finish that does not match the photos, and accessories (such as remotes or adapters) that are missing or unusable.
Many customers appreciate tracking emails and delivery alerts that arrive on time. Several low-rated reviews describe slow email replies, no notice of delays, unprofessional phone interactions, and refusal to replace or supply parts that were advertised as included.
Feedback splits sharply between many high-rated, happy purchases and a set of low-rated complaints about fulfilment and refunds. The divide comes down to reliable delivery and easy returns versus reports of non-delivery, refunds being held back, and slow responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Advertised remote not supplied; company refused replacement or electrician costs.
“advertising a light with remote and then no remote control is provided.”
Replacement was already packed so they couldn't stop shipment, causing inefficiency.
“replacement was already in their packaging area”
Ordered out-of-stock lights, cancelled, and refund wasn't received despite calls.
“Selling items that are not in stock”
Ordered out-of-stock lights, cancelled, and refund wasn't received despite calls.
“Selling items that are not in stock”
Broken light collected after weeks; refund requested and then ignored.
“The light delivered broke as soon as I tried to put it together”
Customer service is slow with week-long email replies and missing items.
“Takes over a week for them to answer each email”
Order had no dispatch update and calls were cut off; cancellation requested.
“no delivery or update from Lights.co.uk.”
Company took payment, failed delivery and provided poor customer service.
“Took the money now refusing to give back any money”
Order cancelled after price change and poor communication.
“my order was mysteriously cancelled”
Order arrived missing all shades and company stopped answering phone.
“my order has finally arrived with all the shades missing”
Seller provided poor, unprofessional communication and unclear dispatch status.
“was laughing at me in the phone”
Paid for lights that never arrived and received no refund.
“I paid £140 for 2 x lights that never arrived”
Payment taken with no order confirmation and useless customer service.
“Took money but received no order number or order confirmation”
Order not dispatched on time and company cancelled it without explanation.
“The product is advertised as "in stock, delivery 7-11 days”
Helpful, courteous service with timely delivery and lovely product.
“Dealing with Lights.co.uk was a delight”
Product performed as described and was delivered quickly.
“Performed as described which is excellent in all respects.”
Lights were lovely, delivered quickly and well packaged.
“Lovely lights. Quick delivery and well packaged”
Overall, it was a negative experience.
I placed an order for 6 Toldbod outdoor wall light by Louis Poulsen.
Some items were not in stock at the time of purchase, but were later updated with a confirmed delivery date and full payment was then collected.
Delivery was subsequently delayed once more after money was received, and Lights.co.uk confirmed that they didn't even have stock at the time they accepted payment.
I requested a refund for those things and for the remaining items to be sent as soon as they became available.
They then simply cancelled the entire order, despite my written requests, and practically instructed me to leave the country!
Customer service is really important.
To be very honest, the emails were not helpful at all, as they were doing everything I did not want them to do!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lights.co.uk is a UK online retailer focused on lighting for homes and businesses. The website lists ceiling lights, pendants, wall lights, bathroom-rated fittings, outdoor lighting, and a range of LED bulbs. Product pages usually show technical details such as wattage, dimensions, and IP ratings, along with multiple images. Customers order through the website and can contact the company by phone or email for pre-sale questions and post-sale support.