Many customers highlight fast shipping, secure packaging, and competitive prices. Several say items arrive as described and work as labelled. Another group reports orders not arriving, receiving the wrong items, or waiting on delayed refunds, often with little or no response by email. The result is a stark split between smooth fulfilment and unresolved customer-service problems.
Examples from available reviews (Apr 2016 – Mar 2026).
Items arrived quickly and in perfect condition as usual.
“Arrived very quickly and in perfect condition as always.”
Reviewer still has not received their order.
“Still haven't received”
Company won't reply to email queries about whether order was refunded.
“Wont reply to email when trying to find out if order has been refunded”
Company sent wrong item and required customer to pay return postage to obtain refund.
“they said I had to pay to have the item returned or they would not refund my money.”
Many reviews mention quick delivery and careful packing. Several customers say orders arrived on time and parcels came intact. A recurring set of negative reviews points to orders that never arrived and a lack of follow-up contact.
Many positive reviews point to competitive pricing and good value. Reviewers mention low prices, appealing deals, and satisfactory dupes. A smaller group disputes the advertised pricing or says the listed price was not honoured.
Customers often describe the website as easy to navigate, with a smooth checkout. Several comments note simple ordering and clear product pages. Mentions focused on usability are fewer, but they align.
Many reviewers say products match the descriptions and perform as stated on the packaging. Positive comments cite perfumes and skincare arriving in good condition. Several complaints mention wrong items, missing advertised ingredients, or products that led to return requests.
Low-rated reviews repeatedly describe weak after-sales communication. Customers mention emails going unanswered, refunds taking too long, and orders being cancelled without explanation. A minority say support was helpful when parcels went missing.
Reviews show a clear divide: strong praise for delivery speed, packaging, and price, and sharp criticism around refunds and customer contact. High ratings focus on fast service and getting the right product. Low ratings centre on non-delivery, wrong items, and refused or delayed refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (3) · Reviews (1) · Quotes shortened · As of: March 2026
Items arrived quickly and in perfect condition as usual.
“Arrived very quickly and in perfect condition as always.”
Order arrived quickly via DHL Express.
“Arrived quickly via DHL express”
Great products, prices, easy website and great service.
“Great products and prices! Easy website and great service thank you! 🙏🏽”
Received fast service from the company.
“Fast service”
The reviewer consistently receives good service.
“Always a good service”
Received perfume quickly and at a good price; liked the dupe.
“Got my Jenny Glow perfume quickly and easily and at a good price.”
Reviewer still has not received their order.
“Still haven't received”
Reviewer found the product great and well priced.
“Great product and price”
The purchase process was a smooth operation.
“IT WAS A SMOOTH OPERATION”
Excellent delivery time and good price.
“Excellent delivery time and good prioce”
Great customer service and fast shipping; reviewer will order again.
“Great customer service, fast shipping, very happy with my order, will defo order again”
Very swift delivery; reviewer expresses thanks.
“Very swift delivery, thank you”
Company won't reply to email queries about whether order was refunded.
“Wont reply to email when trying to find out if order has been refunded”
Delivery was fast according to the reviewer.
“Fast delivery.”
Order cancelled with no reason provided to the customer.
“You cancelled my order and gave no reason for doing so .”
Fast delivery, well packaged and good price.
“FAST DELIVERY , PACKAGED WELL GOOD PRICE”
Received exactly what ordered with fast delivery and reliable availability.
“Got exactly what I ordered. Fast delivery. Great price for what I ordered.”
DPD driver left parcel without ringing and packaging arrived damaged.
“the driver decided to not ring the door bell and left the parcel on the step”
Good service from Life and Looks but Post Nord delivery was slow.
“Good service from LL / slow Post Nord”
Advertised a low price but failed to deliver at that advertised price.
“Advertised cheaply and failed to deliver at price advertised”
Competitively priced items with straightforward ordering and prompt delivery.
“Items were competitively priced”
Product loved but delivery took three extra days before arrival.
“It was supposed to arrive in 3 business days but took 6 days before arrival.”
Easy website with good prices and fast delivery.
“Easy website, good price ,fast delivery”
Order was packed securely and received in good condition.
“Merchant pack my orders securely as requested.”
Item advertised as available but actually out of stock; refund delayed.
“promised a refund although this could take 10 days”
Customer service was excellent when a parcel went missing.
“Excellent customer service when the parcel went missing!”
Reviewer reports excellent service and product.
“Excellent service and product.”
Thanks; reviewer notes quick shipping.
“Thank you quick shipping”
Quick service and reasonable price; reviewer would recommend.
“Quick service and reasonable price, would definitely recommend”
Regular buyer complains about ignored discount enquiries but responses for stock updates.
“every time I was ignored......”
Order never received and company did not respond to contact attempts.
“Never received my order! No response at all when you contact them.”
Easy ordering and fast UK delivery; reviewer has no complaints.
“Easy ordering. Fast delivery from the UK.”
Very pleased with purchase which was delivered on time.
“very pleased with my purchase delivered on time”
Happy to find company online as it supplies hard-to-find products in Israel.
“I'm very happy that I found your company through google”
They are very happy with the service received from LifeandLooks.
“We are very happy with the Service We receive from LIFEANDLOOKS”
Fast, efficient service; reviewer thanks the company.
“Fast & efficient! Excellent service- thank you!!”
Arrived on time and performs as stated on the packaging.
“Arrived on time and it does exactly what is stated on the box”
Parcel arrived quickly and in perfect condition.
“Parcel arrived very quickly and in perfect condition.”
Reviewer reports great products at great prices.
“Great products Great prices”
Reviewer consistently has a good experience.
“Always a a good experience!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Life and Looks is an online retailer focused on health, beauty, and personal-care products. Its range covers skincare serums, sunscreens, cosmetics, fragrances, and wellness supplements. Product pages usually show ingredients, how to use the item, and several photos to help customers choose. Shoppers order through the website and pay using standard online options. The site lists shipping choices and delivers to domestic and international addresses.