Reviews indicate Life and Looks regularly delivers products quickly and in good condition, and many customers find the website easy to use. Multiple reviewers praise packaging and prompt shipping, and several note competitive pricing. However, some customers report problems with stock availability, delayed refunds (one review mentioned a possible 10-day refund wait) and occasional lack of response to enquiries. If you plan a large order or need a specific delivery timeframe, consider contacting customer service first and confirming stock and refund policies in writing.
Examples from available reviews (Apr 2016 – Feb 2026).
They offered a wide selection of quality products with fast, well-packaged shipping.
“LifeandLooks is a fantastic retailer for premium health and beauty products.”
Item advertised as available but actually out of stock; refund delayed.
“promised a refund although this could take 10 days”
Order never received and company did not respond to contact attempts.
“Never received my order! No response at all when you contact them.”
Reviewer reports great products at great prices.
“Great products Great prices”
Most reviewers report prompt, well-packaged delivery and secure packing; a minority describe delayed delivery or missing orders and stock problems.
Several reviewers note competitive prices and reasonable rates; a smaller set raised concerns about charges, refunds or lack of discounts on bulk orders.
Customers commonly report an easy-to-use website and straightforward ordering, including access for international buyers who struggle to find certain products locally.
Many buyers state products arrived in good condition and performed as described; multiple comments praise product quality and accuracy of descriptions.
Reports are mixed: some praise helpful responses for missing parcels, while several reviewers say enquiries were ignored or refunds delayed.
Overall impression from reviews is largely positive, with frequent praise for delivery and product condition, though some customers cite communication or stock issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (3) · Reviews (1) · Quotes shortened · As of: February 2026
Items arrived quickly and in perfect condition as usual.
“Arrived very quickly and in perfect condition as always.”
Order arrived quickly via DHL Express.
“Arrived quickly via DHL express”
Great products, prices, easy website and great service.
“Great products and prices! Easy website and great service thank you! 🙏🏽”
Received fast service from the company.
“Fast service”
The reviewer consistently receives good service.
“Always a good service”
Received perfume quickly and at a good price; liked the dupe.
“Got my Jenny Glow perfume quickly and easily and at a good price.”
Reviewer still has not received their order.
“Still haven't received”
Reviewer found the product great and well priced.
“Great product and price”
The purchase process was a smooth operation.
“IT WAS A SMOOTH OPERATION”
Excellent delivery time and good price.
“Excellent delivery time and good prioce”
Great customer service and fast shipping; reviewer will order again.
“Great customer service, fast shipping, very happy with my order, will defo order again”
Very swift delivery; reviewer expresses thanks.
“Very swift delivery, thank you”
Company won't reply to email queries about whether order was refunded.
“Wont reply to email when trying to find out if order has been refunded”
Delivery was fast according to the reviewer.
“Fast delivery.”
Order cancelled with no reason provided to the customer.
“You cancelled my order and gave no reason for doing so .”
Fast delivery, well packaged and good price.
“FAST DELIVERY , PACKAGED WELL GOOD PRICE”
Received exactly what ordered with fast delivery and reliable availability.
“Got exactly what I ordered. Fast delivery. Great price for what I ordered.”
DPD driver left parcel without ringing and packaging arrived damaged.
“the driver decided to not ring the door bell and left the parcel on the step”
Good service from Life and Looks but Post Nord delivery was slow.
“Good service from LL / slow Post Nord”
Advertised a low price but failed to deliver at that advertised price.
“Advertised cheaply and failed to deliver at price advertised”
Competitively priced items with straightforward ordering and prompt delivery.
“Items were competitively priced”
Product loved but delivery took three extra days before arrival.
“It was supposed to arrive in 3 business days but took 6 days before arrival.”
Easy website with good prices and fast delivery.
“Easy website, good price ,fast delivery”
Order was packed securely and received in good condition.
“Merchant pack my orders securely as requested.”
Item advertised as available but actually out of stock; refund delayed.
“promised a refund although this could take 10 days”
Customer service was excellent when a parcel went missing.
“Excellent customer service when the parcel went missing!”
Reviewer reports excellent service and product.
“Excellent service and product.”
Thanks; reviewer notes quick shipping.
“Thank you quick shipping”
Quick service and reasonable price; reviewer would recommend.
“Quick service and reasonable price, would definitely recommend”
Regular buyer complains about ignored discount enquiries but responses for stock updates.
“every time I was ignored......”
Order never received and company did not respond to contact attempts.
“Never received my order! No response at all when you contact them.”
Easy ordering and fast UK delivery; reviewer has no complaints.
“Easy ordering. Fast delivery from the UK.”
Very pleased with purchase which was delivered on time.
“very pleased with my purchase delivered on time”
Happy to find company online as it supplies hard-to-find products in Israel.
“I'm very happy that I found your company through google”
They are very happy with the service received from LifeandLooks.
“We are very happy with the Service We receive from LIFEANDLOOKS”
Fast, efficient service; reviewer thanks the company.
“Fast & efficient! Excellent service- thank you!!”
Arrived on time and performs as stated on the packaging.
“Arrived on time and it does exactly what is stated on the box”
Parcel arrived quickly and in perfect condition.
“Parcel arrived very quickly and in perfect condition.”
Reviewer reports great products at great prices.
“Great products Great prices”
Reviewer consistently has a good experience.
“Always a a good experience!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Life and Looks is an online retailer specialising in health and beauty products, operating a consumer-facing e-commerce site that lists skincare, cosmetics and related personal-care items. The company fulfils orders to domestic and international customers and provides customer support and order-tracking through its website and sales channels. Consumers looking for reviews on Life and Looks will find feedback about product condition, delivery and customer service across multiple markets.