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We Collect & Analyse Reviews

Life and Looks
Experiences & Reviews

Life and Looks is an online retailer specialising in health and beauty products, operating a consumer-facing e-commerce site that lists skincare, cosmetics and related personal-care items. The company fulfils orders to domestic and international customers and provides customer support and order-tracking through its website and sales channels. Consumers looking for reviews on Life and Looks will find feedback about product condition, delivery and customer service across multiple markets.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 13d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Most reviewers report prompt, well-packaged delivery and secure packing; a minority describe delayed delivery or missing orders and stock problems.

Share
27%
Strong
💰

Value for money

Several reviewers note competitive prices and reasonable rates; a smaller set raised concerns about charges, refunds or lack of discounts on bulk orders.

Share
11%
Mixed
⚡

User experience

Customers commonly report an easy-to-use website and straightforward ordering, including access for international buyers who struggle to find certain products locally.

Share
10%
Strong
🔧

Product quality

Many buyers state products arrived in good condition and performed as described; multiple comments praise product quality and accuracy of descriptions.

Share
11%
Strong
📞

Communication

Reports are mixed: some praise helpful responses for missing parcels, while several reviewers say enquiries were ignored or refunds delayed.

Share
8%
Weak
⭐

Overall experience

Overall impression from reviews is largely positive, with frequent praise for delivery and product condition, though some customers cite communication or stock issues.

Share
33%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

R
Rob Barnett
trustpilot.com Sep 30, 2025

First Order with Life and Looks:

Items were competitively priced , the ordering process was stra...

D
Debra Davis
trustpilot.com Sep 30, 2025

I love the product

I love the product Im glad I can order this product from your company It took longer then it said to get to my house It was supposed t...

Y
Yvonne Noble
trustpilot.com Sep 30, 2025

Easy website

Easy website, good...

B
Baby Ramiro
trustpilot.com Sep 30, 2025

Smooth and hassle free transaction

Merchant pack my orders securely as reques...

S
Stephen Prentice
trustpilot.com Sep 30, 2025

Company stated there was none in…

Company stated there was none in stock.however were still actively being advertised on there site...

K
Karen Johns
trustpilot.com Sep 30, 2025

Excellent customer service when the…

Excellent customer service w...

K
Kev
trustpilot.com Sep 30, 2025

Excellent service and product.

Excellent servi...

C
Clarisse
trustpilot.com Sep 30, 2025

Thank you quick shipping

...

L
Lynne Nelson
trustpilot.com Sep 30, 2025

Quick service and reasonable price

Quick service and reasonable pr...

P
Picanto Man
trustpilot.com Sep 30, 2025

SELECTIVE COMMUNICATION

I buy a LOT of the same item from you (as you know) regularly....... because of this I emailed you multiple times and asked if we could come to some k...

T
Tine
trustpilot.com Sep 30, 2025

Never received my order

Never received my order! No respo...

S
Sarah Elizabeth Turner
trustpilot.com Sep 30, 2025

Thanks a lot

Thanks a lot. Easy ordering. Fast delivery from the...

M
Mrs Cooney
trustpilot.com Sep 30, 2025

very pleased with my purchase delivered…

very pleased with my pu...

A
Aurore Ayelette Zaoui
trustpilot.com Sep 30, 2025

I'm very happy that I found your…

I'm very happy that I found your company through google because I live in I...

J
Joe Mac
trustpilot.com Sep 30, 2025

We are very happy with the

We are very happy with the Serv...

D
D. Jones
trustpilot.com Sep 30, 2025

Fast & efficient!

Fast & efficient! Excell...

J
Jilna
trustpilot.com Sep 30, 2025

Arrived on time and it does exactly…

Arrived on time and it does ex...

L
Lucy
trustpilot.com Sep 30, 2025

Parcel arrived very quickly and in…

Parcel arrived very quickl...

L
L m hawthorne
trustpilot.com Sep 30, 2025

Great products

...

L
LESLIE DOUGLAS
trustpilot.com Sep 30, 2025

Always a a good experience!!

...

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Conclusion

Reviews indicate Life and Looks regularly delivers products quickly and in good condition, and many customers find the website easy to use. Multiple reviewers praise packaging and prompt shipping, and several note competitive pricing. However, some customers report problems with stock availability, delayed refunds (one review mentioned a possible 10-day refund wait) and occasional lack of response to enquiries. If you plan a large order or need a specific delivery timeframe, consider contacting customer service first and confirming stock and refund policies in writing.