Many customers highlight fast shipping, secure packaging, and competitive prices. Several say items arrive as described and work as labelled. Another group reports orders not arriving, receiving the wrong items, or waiting on delayed refunds, often with little or no response by email. The result is a stark split between smooth fulfilment and unresolved customer-service problems.
Examples from available reviews (Apr 2016 – Mar 2026).
Items arrived quickly and in perfect condition as usual.
“Arrived very quickly and in perfect condition as always.”
Reviewer still has not received their order.
“Still haven't received”
Company won't reply to email queries about whether order was refunded.
“Wont reply to email when trying to find out if order has been refunded”
Company sent wrong item and required customer to pay return postage to obtain refund.
“they said I had to pay to have the item returned or they would not refund my money.”
Many reviews mention quick delivery and careful packing. Several customers say orders arrived on time and parcels came intact. A recurring set of negative reviews points to orders that never arrived and a lack of follow-up contact.
Many positive reviews point to competitive pricing and good value. Reviewers mention low prices, appealing deals, and satisfactory dupes. A smaller group disputes the advertised pricing or says the listed price was not honoured.
Customers often describe the website as easy to navigate, with a smooth checkout. Several comments note simple ordering and clear product pages. Mentions focused on usability are fewer, but they align.
Many reviewers say products match the descriptions and perform as stated on the packaging. Positive comments cite perfumes and skincare arriving in good condition. Several complaints mention wrong items, missing advertised ingredients, or products that led to return requests.
Low-rated reviews repeatedly describe weak after-sales communication. Customers mention emails going unanswered, refunds taking too long, and orders being cancelled without explanation. A minority say support was helpful when parcels went missing.
Reviews show a clear divide: strong praise for delivery speed, packaging, and price, and sharp criticism around refunds and customer contact. High ratings focus on fast service and getting the right product. Low ratings centre on non-delivery, wrong items, and refused or delayed refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (3) · Reviews (1) · Quotes shortened · As of: March 2026
They charged me and failed to deliver my diabetes monitor.
“my diabetes monitor was never delivered”
LifeandLooks is a fantastic retailer for premium health and beauty products. Their website offers a vast selection of brands, including Clarins, La Roche Posay, Vichy, Bioderma, and NeoStrata. With over 5000 products in stock at competitive prices, this store truly delivers on quality.
During my recent shopping experience with LifeandLooks, I was impressed by their fast worldwide shipping options. The package arrived quickly and was well-packaged to ensure that the items were protected during transit. Furthermore, the customer service team was exceptional - they provided me with helpful information about each product I had inquired about.
Overall I am thoroughly satisfied with my purchase from LifeandLooks and would recommend them wholeheartedly to anyone looking for high-quality health and beauty products.
Received wrong product and emails ignored; plans to complain to trading standards.
“Sent me the wrong product”
Order disallowed due to mismatched addresses; refund delayed almost three weeks.
“Didn't tell me until I'd ordered that the bank address and delivery address have to be the same”
Product poor quality and customer service refused refunds and allegedly threatened action.
“was threatened with "action" if I gave them a bad review”
Package well wrapped, arrived fast; reviewer satisfied with quality.
“All in all I would order again and know that the quality is great”
Received wrong item, no refund and no email response; reviewer won't reorder.
“I got a wrong item. They didn't bring my money back”
Company sent wrong item and required customer to pay return postage to obtain refund.
“they said I had to pay to have the item returned or they would not refund my money.”
Second order experience was very unpleasant.
“my most recent experience has been very unpleasant.”
Product did not contain promised mexoryl and return would cost more than purchase.
“They sent a product that contained no mexoryl”
They refused a refund for an untracked package despite delays.
“I want a refund and the fact that you are avoiding giving me one is fraudulent”
Refusal to refund for an untracked package despite repeated promises of delivery.
“Won't refund me on a package that hasnt been able to be tracked for about 2 weeks”
Fast delivery, great prices, and would buy from them again.
“fast delivery fantastic prices”
Order never received by the customer.
“I ordered from Life & Looks and I have never received my order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Life and Looks is an online retailer focused on health, beauty, and personal-care products. Its range covers skincare serums, sunscreens, cosmetics, fragrances, and wellness supplements. Product pages usually show ingredients, how to use the item, and several photos to help customers choose. Shoppers order through the website and pay using standard online options. The site lists shipping choices and delivers to domestic and international addresses.