Reviews indicate Life and Looks regularly delivers products quickly and in good condition, and many customers find the website easy to use. Multiple reviewers praise packaging and prompt shipping, and several note competitive pricing. However, some customers report problems with stock availability, delayed refunds (one review mentioned a possible 10-day refund wait) and occasional lack of response to enquiries. If you plan a large order or need a specific delivery timeframe, consider contacting customer service first and confirming stock and refund policies in writing.
Examples from available reviews (Apr 2016 – Feb 2026).
They offered a wide selection of quality products with fast, well-packaged shipping.
“LifeandLooks is a fantastic retailer for premium health and beauty products.”
Item advertised as available but actually out of stock; refund delayed.
“promised a refund although this could take 10 days”
Order never received and company did not respond to contact attempts.
“Never received my order! No response at all when you contact them.”
Reviewer reports great products at great prices.
“Great products Great prices”
Most reviewers report prompt, well-packaged delivery and secure packing; a minority describe delayed delivery or missing orders and stock problems.
Several reviewers note competitive prices and reasonable rates; a smaller set raised concerns about charges, refunds or lack of discounts on bulk orders.
Customers commonly report an easy-to-use website and straightforward ordering, including access for international buyers who struggle to find certain products locally.
Many buyers state products arrived in good condition and performed as described; multiple comments praise product quality and accuracy of descriptions.
Reports are mixed: some praise helpful responses for missing parcels, while several reviewers say enquiries were ignored or refunds delayed.
Overall impression from reviews is largely positive, with frequent praise for delivery and product condition, though some customers cite communication or stock issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (3) · Reviews (1) · Quotes shortened · As of: February 2026
They charged me and failed to deliver my diabetes monitor.
“my diabetes monitor was never delivered”
LifeandLooks is a fantastic retailer for premium health and beauty products. Their website offers a vast selection of brands, including Clarins, La Roche Posay, Vichy, Bioderma, and NeoStrata. With over 5000 products in stock at competitive prices, this store truly delivers on quality.
During my recent shopping experience with LifeandLooks, I was impressed by their fast worldwide shipping options. The package arrived quickly and was well-packaged to ensure that the items were protected during transit. Furthermore, the customer service team was exceptional - they provided me with helpful information about each product I had inquired about.
Overall I am thoroughly satisfied with my purchase from LifeandLooks and would recommend them wholeheartedly to anyone looking for high-quality health and beauty products.
Received wrong product and emails ignored; plans to complain to trading standards.
“Sent me the wrong product”
Order disallowed due to mismatched addresses; refund delayed almost three weeks.
“Didn't tell me until I'd ordered that the bank address and delivery address have to be the same”
Product poor quality and customer service refused refunds and allegedly threatened action.
“was threatened with "action" if I gave them a bad review”
Package well wrapped, arrived fast; reviewer satisfied with quality.
“All in all I would order again and know that the quality is great”
Received wrong item, no refund and no email response; reviewer won't reorder.
“I got a wrong item. They didn't bring my money back”
Company sent wrong item and required customer to pay return postage to obtain refund.
“they said I had to pay to have the item returned or they would not refund my money.”
Second order experience was very unpleasant.
“my most recent experience has been very unpleasant.”
Product did not contain promised mexoryl and return would cost more than purchase.
“They sent a product that contained no mexoryl”
They refused a refund for an untracked package despite delays.
“I want a refund and the fact that you are avoiding giving me one is fraudulent”
Refusal to refund for an untracked package despite repeated promises of delivery.
“Won't refund me on a package that hasnt been able to be tracked for about 2 weeks”
Fast delivery, great prices, and would buy from them again.
“fast delivery fantastic prices”
Order never received by the customer.
“I ordered from Life & Looks and I have never received my order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Life and Looks is an online retailer specialising in health and beauty products, operating a consumer-facing e-commerce site that lists skincare, cosmetics and related personal-care items. The company fulfils orders to domestic and international customers and provides customer support and order-tracking through its website and sales channels. Consumers looking for reviews on Life and Looks will find feedback about product condition, delivery and customer service across multiple markets.