Reviews show a clear pattern: most customers report fast shipping, helpful in‑store staff and responsive customer care. Several reviewers cite competitive pricing, sales and accurate product descriptions, and some note bikes arrive well packed. There are isolated, concrete problems: a 2021 complaint about a difficult returns process, a few cases of incorrect variants or address errors, and instances resolved by replacements or manager intervention. Prospective buyers should check the current returns and delivery terms, confirm order details before purchase and keep correspondence records to aid any post‑sale resolution.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery was decent but customer service and returns were poor.
“The delivery was decent, but the customer service was atrocious.”
They promptly replaced a missing order at no extra charge.
“they sent me out a replacement asap no extra charge.”
Delivery went to an old address but manager resolved it; bike well packed.
“my bike was delivered to an old invoice address from a previous order”
Go-to shop for MTB needs with helpful staff and great selection.
“This is my go to shop for all my MTB needs.”
Most reviewers report fast shipping, friendly staff and helpful aftercare; a small number describe order mistakes or poor service experiences.
Several reviews refer to competitive pricing, bargains and sale reductions, with shoppers noting reasonable prices for branded kit.
Customers describe a straightforward in‑store and online buying process and rapid responses; a minority report difficulties with returns or ordering.
Product comments indicate items generally match descriptions, bikes arrive well packed and branded kit meets expectations; isolated cases cite incorrect models.
Many reviews praise rapid email replies and proactive replacements, while a few note misleading messages or delivery/address errors.
Overall impressions are largely positive, highlighting quick delivery, helpful staff and good stock, though some reviews detail specific failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I purchased a Fox Mainframe MIP MTB Helmet. The delivery was decent, but the customer service was atrocious. was given a smaller size than I had requested.
It's almost December 2021, and there's no online returns system or even a basic label included with the product.
I was told to write a note to include with the parcel and send it via Royal Mail at my own expense. honestly don't have the time or opportunity to travel to the post office, and having to pay for the inconvenience is just the cherry on top!
When competitors like CRC/Wiggle make ordering and returning so straightforward, we're left wondering why Leisure Lakes is still trapped in the Stone Age of e-commerce.
I'm not going to go through that again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Leisure Lakes Bikes is a UK-based retailer specialising in bicycles, cycling clothing, parts and accessories. The business operates an online shop alongside physical retail locations, listing branded products and arranging shipping and aftercare. Shoppers commonly evaluate delivery speed, in-store support and customer service when researching the company.