Customers often praise fast dispatch and consistently helpful staff. Many mention competitive prices and products that match the descriptions. A small number report serious problems such as cancelled orders, rude interactions, and incorrect website listings. Delivery-address errors come up occasionally and staff sometimes fixed them.
Examples from available reviews (Dec 2021 – Feb 2026).
They provided fast delivery and good communication.
“Fast delivery. Good communication”
Repeat customer praises helpful staff, bike servicing and convenient click-and-collect.
“The staff are always helpful and the online range is great!”
Website showed incorrect colour; staff response was rude during return.
“It's not my fault THEIR website shows incorrect things”
Order cancelled after incorrect variant offered; refund issued days later.
“Cancelled the order and did not offer a reasonable compromise”
Reviewers often describe staff as attentive and knowledgeable in store and on the phone. Several mention staff stepping in early to solve issues, with quick replacements and goodwill refunds. A minority report poor handling of returns and hostile replies from frontline staff.
Shoppers frequently point to good sale prices, bargains, and fair pricing on cycling kit. Many link the pricing with fast delivery and say it keeps them coming back. Only a few question value after their orders were cancelled.
Many customers say ordering online is smooth, and they like the click-and-collect option. Several note quick email replies and an easy checkout. A small number mention inaccurate website listings that led to returns or disputes.
Several reviews say items arrive as described and meet expectations for quality. Buyers mention durable clothing and parts that match the stated specs. Only a few raise quality issues, while most comments on quality are positive.
Many reviewers describe clear, prompt emails and delivery updates that set expectations. A few complaints mention rude responses or misleading website details that caused friction. In some cases, follow-up messages and refunds are mentioned as the way things were put right.
Many reviews strongly praise service, speed, and value, and say they will buy again. A smaller group focuses on cancelled orders, returns friction, and unhelpful staff. Together, these themes show a clear split between loyal customers and detractors.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I purchased a Fox Mainframe MIP MTB Helmet. The delivery was decent, but the customer service was atrocious. was given a smaller size than I had requested.
It's almost December 2021, and there's no online returns system or even a basic label included with the product.
I was told to write a note to include with the parcel and send it via Royal Mail at my own expense. honestly don't have the time or opportunity to travel to the post office, and having to pay for the inconvenience is just the cherry on top!
When competitors like CRC/Wiggle make ordering and returning so straightforward, we're left wondering why Leisure Lakes is still trapped in the Stone Age of e-commerce.
I'm not going to go through that again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Leisure Lakes Bikes is a UK retailer focused on bikes, components, and cycling clothing. It sells mountain bikes, road bikes, e-bikes, and accessories including helmets, shoes, and maintenance tools. Customers can buy through its online shop with home delivery or store collection. The business also provides bike servicing and spare parts for upkeep and repairs.