Reviews show a clear pattern: most customers report fast shipping, helpful in‑store staff and responsive customer care. Several reviewers cite competitive pricing, sales and accurate product descriptions, and some note bikes arrive well packed. There are isolated, concrete problems: a 2021 complaint about a difficult returns process, a few cases of incorrect variants or address errors, and instances resolved by replacements or manager intervention. Prospective buyers should check the current returns and delivery terms, confirm order details before purchase and keep correspondence records to aid any post‑sale resolution.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery was decent but customer service and returns were poor.
“The delivery was decent, but the customer service was atrocious.”
They promptly replaced a missing order at no extra charge.
“they sent me out a replacement asap no extra charge.”
Delivery went to an old address but manager resolved it; bike well packed.
“my bike was delivered to an old invoice address from a previous order”
Go-to shop for MTB needs with helpful staff and great selection.
“This is my go to shop for all my MTB needs.”
Most reviewers report fast shipping, friendly staff and helpful aftercare; a small number describe order mistakes or poor service experiences.
Several reviews refer to competitive pricing, bargains and sale reductions, with shoppers noting reasonable prices for branded kit.
Customers describe a straightforward in‑store and online buying process and rapid responses; a minority report difficulties with returns or ordering.
Product comments indicate items generally match descriptions, bikes arrive well packed and branded kit meets expectations; isolated cases cite incorrect models.
Many reviews praise rapid email replies and proactive replacements, while a few note misleading messages or delivery/address errors.
Overall impressions are largely positive, highlighting quick delivery, helpful staff and good stock, though some reviews detail specific failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They provided fast delivery and good communication.
“Fast delivery. Good communication”
Great customer service with a quick turnaround for order.
“The customer service has been great, with a quick turn around for my order.”
Great customer service and prompt delivery.
“Customer service is great and prompt delivery of goods ordered”
Bought a jacket at a very good price with expected delivery.
“Great price. Equally great service with delivery exactly as expected.”
Repeat customer praises helpful staff, bike servicing and convenient click-and-collect.
“The staff are always helpful and the online range is great!”
Product reasonably priced and delivered quickly.
“Good product at a good price. Delivery was quick.”
Item matched description and was delivered promptly.
“Good item as described and delivered in good time.”
Reviewer reports the shipping was fast.
“Fast shipping”
Website showed incorrect colour; staff response was rude during return.
“It's not my fault THEIR website shows incorrect things”
They consistently provide great customer service.
“Always great customer service”
Offers great mountain biking deals with efficient, easy ordering.
“Great deals on all things mountain biking. Efficient and easy ordering”
Experiences are well handled with knowledgeable staff.
“Every experience is well handled with great knowledge, keep up the great service.”
Good service offered at a favourable price.
“Great service and price”
Items were dispatched and delivered promptly.
“Prompt dispatch and delivery.”
Product was outstanding and exactly desired.
“the product was outstanding and just what i wanted!!!”
Great service; reviewer would use again.
“Great Service, would definitely use again”
After eight months bike is fantastic; shop provided trustworthy advice.
“When I’ve needed advice or parts the guys in the Lancaster shop have been awesome”
Delivery was quick and service good.
“Quick delivery, good service.”
Ordered padded shorts arrived without issues and on time.
“Arrived without any issues and in a timely manner.”
Endura over trousers of good quality, delivered on time.
“Good quality Endura over trousers - super sale price, delivered on time. Excellent”
Very positive purchase; fast shipping and well-fitting helmet.
“the speed of shipping in insanely fast”
Positive experience emphasising good service and competitive prices.
“Great service for great prices”
Interactions felt informal and very positive.
“it’s like dealing with your mates, but without the baggage!”
Will repurchase when items are available and delivery is fast.
“If they have it and I need it fast then I will buy from them.”
Positive experience with friendly and excellent service.
“Excellent service from friendly staff”
Go-to shop for MTB needs with helpful staff and great selection.
“This is my go to shop for all my MTB needs.”
Prompt email responses and quick delivery impressed the reviewer.
“Rapid response to emails, item delivered in quick order, brilliant!”
Provided good service and quick delivery.
“Good service and quick delivery”
Good product, responsive customer care, refunded delivery when late.
“I was reimbursed the delivery as a good will gesture!”
Reasonable price and swift delivery overall.
“Good price,swift delivery”
Consistent, really good customer service during the purchase.
“Really good customer service throughout the whole purchasing process”
Item matched description and was delivered quickly.
“Quick delivery, item as described.”
They promptly replaced a missing order at no extra charge.
“they sent me out a replacement asap no extra charge.”
Positive experience with super service from the team.
“Super service from the team”
Order cancelled after incorrect variant offered; refund issued days later.
“Cancelled the order and did not offer a reasonable compromise”
Found great deals, fair prices and accurate prompt delivery.
“Great deals, prices and a prompt and accurate delivery service.”
They provided great, attentive service.
“Great attentive service.”
Delivery went to an old address but manager resolved it; bike well packed.
“my bike was delivered to an old invoice address from a previous order”
Fast delivery and bargain price; reviewer highly recommends.
“Fast delivery, bargain price. Highly recommended.”
Helpful staff, good bike selection and reasonable prices.
“Friendly, knowledgeable staff and a good selection of bikes at a reasonable price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Leisure Lakes Bikes is a UK-based retailer specialising in bicycles, cycling clothing, parts and accessories. The business operates an online shop alongside physical retail locations, listing branded products and arranging shipping and aftercare. Shoppers commonly evaluate delivery speed, in-store support and customer service when researching the company.