Customers repeatedly praise Le Col for fabric quality, fit, and performance on the bike. Many reviews also mention repeated delivery failures and courier delays. Returns, refunds, and slow or unhelpful support draw frequent criticism. A smaller group of buyers report an easy order process and quick dispatch.
Examples from available reviews (Dec 2021 – Mar 2026).
Exceptional cycling apparel with high quality, performance, and comfort; highly recommended.
“Le Col cycling apparel is exceptional in both quality and performance.”
Product good but delivery delayed seven days; criticises Evri.
“After 7 days it has not arrived.”
Refunds can take up to 20 working days; unacceptable to be left out of pocket.
“reimbursements can take up to 20 working days”
Very happy with product quality, easy purchasing and sustainable packaging.
“online purchasing made simple, quick despatch and great sustainable packaging.”
Many reviews mention slow or stuck refunds and problems when handling returns. Several customers say their returned items were received but not acknowledged, and some report exchanges being refused after trying items on. A smaller number describe quick, hassle-free service and on-time fulfilment.
Buyers often say the products feel like good value, especially when purchased on sale. Multiple reviews argue the clothing earns its higher price through materials and longevity. A few accounts mention large refund deductions on international returns, which lowers the sense of value.
Many customers describe ordering and checkout as smooth and easy. Some say packaging has become more functional lately, while others point to sustainable materials and tidy presentation. Fit guidance on the site draws repeated comments about sizing that varies between styles.
Reviews frequently highlight high-grade materials, solid construction, and a comfortable fit. A few isolated reports mention pilling, see-through fabric, or stitching issues on specific items. Praise for durability and on-bike performance comes up often.
Many reviews say support is slow to respond on order problems, pricing errors, and returns. Some customers mention proactive contact, such as reward reminders, and prompt confirmations during routine orders. Complaints also recur about unclear courier tracking and missed delivery notices.
Reviews show a clear split: strong satisfaction with the products but frustration after purchase. Product quality and repeat buying stand out as key positives. Delivery reliability and after-sales support remain the main pain points.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (52) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product good but delivery delayed seven days; criticises Evri.
“After 7 days it has not arrived.”
Returned items and replacements delayed; poor returns handling and sizing.
“I really think that this company need to look at it’s return policy”
Poor dispatch, returns, sizing and customer service; slow refund.
“quick to take your money, slow to despatch and deliver”
Still no refund after nearly 14 days; customer service unresponsive.
“Nearly 14 days and still no refund.”
Fast delivery and size recommendation matched; rides very well.
“Fast delivery within one week.”
Excellent product but repeatedly poor delivery service from Evri.
“great product but the delivery lets it down time and time again”
Replacement not received and customer support unresponsive after returns.
“The lack of communication and accountability is extremely frustrating.”
Order not delivered after nine days; delivery slower than other brands.
“not yet delivered, 9 days from payment”
Product liked but DPD delivery repeatedly failed to deliver.
“DPD delivery is shockingly bad”
Returned item tracked delivered but return portal showed in transit; no acknowledgement.
“have still not started to process or acknowledge the return.”
Refunds can take up to 20 working days; unacceptable to be left out of pocket.
“reimbursements can take up to 20 working days”
Lightweight rain jacket kept rider dry and performed well.
“Absolutely outstanding rain jacket.”
Good quality shorts bought on sale provided excellent price.
“Good quality shorts”
Great gear, reliable delivery service and good sale.
“Le Col deliver in all senses.”
Bib tights praised and delivery was quick.
“Great pair of bib tights.”
They refuse exchange because item tried on; returns policy and service poor.
“because I've put it on they won't change it.”
Product described as best quality.
“Best quality!!”
Long-term customer: comfortable bibs, good value and durable kit.
“These are my 4th pair over the years and are super comfy.”
Support unresponsive over mispriced items; customer service poor.
“Not replying to emails through support and misprice of items.”
Shipping delayed and package appears stuck compared to faster rivals.
“the package seems to be stuck somewhere”
Packaging is now purely functional; item is good quality but fit varies.
“Packaging not what it used to be.”
Size and colour wrong, and customer must pay for returns.
“Sizing was way too small despite the item "being true to size”
Considers jersey top quality and worth spending more; good colour.
“Best cycling jersey definitely spend more for top quality”
Ordering process was smooth and straightforward.
“Smooth ordering process.”
Return from Australia led to high refund deduction and poor experience.
“the difference in my refund after returning was extremely high”
Favourite brand for quality clothing and responsive customer service.
“Le Col is definitely my favourite.”
Good service and on-time delivery; jersey fit was great.
“Jersey fitting was great”
Quick delivery and improvements over previous bib shorts.
“Delivered quickly and an upgrade on my previous Le col bib shorts”
Order not delivered and poor communication from Le Col and Evri.
“still no delivery”
Great quality kit and good customer service.
“Great quality kit and customer service.”
Comfortable, great-fitting shorts and tights; reviewer recommends and likes colours.
“Really comfortable and great fitting short and tights.”
Exceptional cycling apparel with high quality, performance, and comfort; highly recommended.
“Le Col cycling apparel is exceptional in both quality and performance.”
Product consistently meets expectations and remains excellent quality.
“Great product as always”
High-quality materials and attention to detail praised by the rider.
“Always assured of receiving a quality product from Le Col.”
Cut and fit were looser than expected, not as tight.
“Deos not fit as tight as I expected”
Lovely top with great quality and attractive packaging.
“Lovely top, great quality and beautifully packaged.”
Good product, service, and great value during sale.
“and with it being a sale item great value..”
Consistently good quality, comfortable fit, prompt delivery updates.
“Such good quality items that do everything they are supposed to.”
XS bib shorts had disappointing stitching, design, and poor fit.
“Wasn’t impressed with the stitching or the design .or the fit”
Product described as great quality.
“Great quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Le Col is a UK cycling apparel brand that designs and sells performance road cycling clothing. Its range includes jerseys, bib shorts, jackets, and base layers with technical fabric specs. The brand sells directly through its online store and via selected retail partners. Product pages usually offer sizing advice, material information, and care instructions. Le Col provides customer support and a returns process for online orders.