Customer feedback shows consistent strengths in delivery, installation and on-site demonstrations, with many buyers praising engineers and showroom staff. Multiple reviewers highlight comfortable mattresses and beds that improved sleep, and several report helpful aftercare and clear demonstrations. However, there are isolated but notable complaints about undisclosed repair or call-out costs and a few product durability issues (for example split oak rails or motor failures). Prospective buyers should confirm warranty terms, ask about potential call-out fees and check delivery/admin arrangements before purchase. Overall, reviews suggest strong service and user experience for most customers, tempered by occasional concerns around long-term durability and fee transparency.
Examples from available reviews (Sep 2022 – Feb 2026).
Unexpectedly high call-out and repair charge left customer very dissatisfied.
“20 minutes work cost £720!”
Solid oak bed developed splits after five years, considered poor quality.
“my solid oak bed has splits on both side rails.”
New mechanical bed greatly improved sleep and reduced pain overall.
“I've had uninterrupted 7 hour sleeps.”
Helpful showroom advice and excellent delivery communication impressed the customer.
“The communication regarding delivery was excellent”
Most reviews describe professional delivery, installation and engineer support; a small number report unsatisfactory warranty responses or repair charges.
Comments on price and refunds are mixed: some note affordability and seamless refunds, while others report unexpected fees or concerns about long-term value.
Ordering, showroom demos and installation are typically described as straightforward and well guided, with clear demonstrations and helpful staff.
Many customers describe beds and mattresses as comfortable and well made; a few report product failures (oak splits, motor issues) within years of purchase.
Most reviewers report clear communication about orders and delivery; occasional complaints cite admin failures to confirm delivery or lack of fee transparency.
The majority report a positive end-to-end experience and recommend the company; a minority raise serious concerns about costs or product durability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased an electric adjustable bed from Laybrook and I must say I am thoroughly impressed with their product. As someone who suffers from back pain, sleeping comfortably has been a challenge for me until now.
What stood out to me the most was the wide range of options they offer. The website showcases all kinds of beds ranging from different sizes to even adjustable mattresses - something I didn't know existed! This allowed me to make an informed decision based on my needs and budget.
The ordering process was simple, and despite being sceptical about buying furniture online, the seven-day money-back guarantee definitely made me feel reassured about my purchase. Furthermore, their customer service team were extremely helpful in answering any questions that I had before placing my order.
The delivery arrived within the estimated timeframe provided upon checkout and setting it up was easy as well thanks to clear instructions provided by Laybrook. What’s more impressive is how smooth and effortless it is while changing positions using remote control!
Overall, Laybrook’s selection of electric adjustable beds exceeded my expectations both in terms of quality and affordability. If you are on the hunt for a comfortable night's sleep then look no further than this expert company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Laybrook is a UK retailer specialising in adjustable and electric beds, mattresses and related bedroom furniture. The company operates showrooms and offers home delivery, installation and aftercare services commonly sought by consumers researching adjustable beds in the UK.