Customer feedback shows consistent strengths in delivery, installation and on-site demonstrations, with many buyers praising engineers and showroom staff. Multiple reviewers highlight comfortable mattresses and beds that improved sleep, and several report helpful aftercare and clear demonstrations. However, there are isolated but notable complaints about undisclosed repair or call-out costs and a few product durability issues (for example split oak rails or motor failures). Prospective buyers should confirm warranty terms, ask about potential call-out fees and check delivery/admin arrangements before purchase. Overall, reviews suggest strong service and user experience for most customers, tempered by occasional concerns around long-term durability and fee transparency.
Examples from available reviews (Sep 2022 – Feb 2026).
Unexpectedly high call-out and repair charge left customer very dissatisfied.
“20 minutes work cost £720!”
Solid oak bed developed splits after five years, considered poor quality.
“my solid oak bed has splits on both side rails.”
New mechanical bed greatly improved sleep and reduced pain overall.
“I've had uninterrupted 7 hour sleeps.”
Helpful showroom advice and excellent delivery communication impressed the customer.
“The communication regarding delivery was excellent”
Most reviews describe professional delivery, installation and engineer support; a small number report unsatisfactory warranty responses or repair charges.
Comments on price and refunds are mixed: some note affordability and seamless refunds, while others report unexpected fees or concerns about long-term value.
Ordering, showroom demos and installation are typically described as straightforward and well guided, with clear demonstrations and helpful staff.
Many customers describe beds and mattresses as comfortable and well made; a few report product failures (oak splits, motor issues) within years of purchase.
Most reviewers report clear communication about orders and delivery; occasional complaints cite admin failures to confirm delivery or lack of fee transparency.
The majority report a positive end-to-end experience and recommend the company; a minority raise serious concerns about costs or product durability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordering to installation was smooth with helpful advice and clean fitting.
“From ordering to installation the process was very smooth.”
Not told about an extra £200 charge, reducing satisfaction.
“there would be an additional charge of £200”
Delivered sooner than expected and installer was very pleasant.
“Delivered quicker than expected very pleasant installer.”
Prompt service and excellent fitters with quick mattress delivery.
“fitters who were excellent!”
Prompt, polite fitting and good ongoing satisfaction with the beds.
“We remain totally satisfied customers.”
Easy ordering with regular updates and friendly installation impressed customer.
“Very pleased with bed and mattress”
Helpful staff and comfortable, supportive mattresses after timely delivery.
“the mattresses feel good and comfortable yet supportive”
Driver phoned with arrival notice; punctual, careful assembly and removal.
“He phoned to give me over an hour's notice of arrival”
Home demo led to comfortable bed restoring the reviewer's independence.
“Easy and comfortable I am so grateful.”
Excellent guidance throughout and happy with the bed and service.
“Donna who was an absolute star.”
Helpful staff replaced an unsuitable firm mattress without fuss.
“firm mattress was a bit too hard and was changed without fuss.”
Stuart provided exceptional guidance and delivery was professional.
“He went above and beyond to ensure we got the perfect bed.”
Good value and comfortable bed with helpful staff and timely delivery.
“Laybrook beds price and offers were the best.”
Exceptional end-to-end service with perfect delivery and fitting.
“Exceptional service from this company.”
Quick resolution of order issue and surprisingly fast delivery.
“To my suprise 3 days later was the delivery day”
Smooth purchase and installation; mattress improved sleep and is comfortable.
“Fantastic experience from start to finish.”
Kept informed throughout; bed fitted quickly by polite engineers.
“I'm absolutely delighted with my bed”
Unhurried consultation matched bed to needs, resulting in comfortable sleep.
“Stuart helped me to match the bed and matress to my needs”
Product good but poor service and delays, with confusing extra fees.
“it would take 21 days unless you paid £245”
Kept updated and early arrival; installers were efficient and friendly.
“The two guys that brought the bed were brilliant very friendly”
Unexpectedly high call-out and repair charge left customer very dissatisfied.
“20 minutes work cost £720!”
Order error resolved promptly with smooth delivery and good product performance.
“refund immediately processed.”
Staff arranged rapid delivery within 48 hours for urgent medical need.
“the bed was delivered within 48 hours.”
Long-term satisfaction; mattress replacement and installation handled simply.
“the whole process was made simple by Charlotte”
Delivery team installed bed perfectly and collected the old one.
“Delivery people were great, installed perfectly”
New mechanical bed greatly improved sleep and reduced pain overall.
“I've had uninterrupted 7 hour sleeps.”
Helpful showroom advice and excellent delivery communication impressed the customer.
“The communication regarding delivery was excellent”
Engineer Mark worked quickly and tidily, leaving customer very pleased.
“The Engineer,Mark did a great job”
Home demonstration and timely delivery led to an excellent experience.
“An excellent experience from Laybrook”
Delay communicated in advance; fitters were helpful and thorough.
“fitters were great very helpful”
Good product and installers, but delivery wasn't pre-arranged by admin.
“no one arranged delivery with me,the guys just turned up.”
Purchase and installation went smoothly with clear instructions provided.
“The whole experience from purchase to installation of the adjustable bed cannot be faulted.”
Solid oak bed developed splits after five years, considered poor quality.
“my solid oak bed has splits on both side rails.”
Company handled various problems with patience and understanding.
“All were dealt with by the team at Laybrook.”
Engineer promptly fixed the motor and staff were friendly and helpful.
“all swapped and working again in no time.”
Advice and testing led to a streamlined, trouble-free delivery and installation.
“the whole experience was trouble free”
Showroom visit followed by friendly installation; beds described as excellent quality.
“the quality is excellent.”
Delivery team adapted carefully for stairs and provided excellent assistance.
“They were super careful to not scratch the finish on the wood.”
Helpful support from selection through delivery and setup.
“Excellent customer service.”
Consistently first-class service and excellent communication across purchases.
“HAVE BOUGHT TWO BEDS FROM THIS COMPANY AND HAVE FOUND THE SERVICE TO BE 1ST CLASS ON EVERY LEVEL FROM CUSTOMER SERVICE, ORDERING TO DELIVERY.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Laybrook is a UK retailer specialising in adjustable and electric beds, mattresses and related bedroom furniture. The company operates showrooms and offers home delivery, installation and aftercare services commonly sought by consumers researching adjustable beds in the UK.