Reviews Analysed
21
We Collect & Analyse Reviews
Laybrook
Experiences & Reviews
Laybrook is a UK retailer specialising in adjustable and electric beds, mattresses and related bedroom furniture. The company operates showrooms and offers home delivery, installation and aftercare services commonly sought by consumers researching adjustable beds in the UK.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviews describe professional delivery, installation and engineer support; a small number report unsatisfactory warranty responses or repair charges.
Share
Strong
22%
💰
Value for money
Comments on price and refunds are mixed: some note affordability and seamless refunds, while others report unexpected fees or concerns about long-term value.
Share
Mixed
4%
⚡
User experience
Ordering, showroom demos and installation are typically described as straightforward and well guided, with clear demonstrations and helpful staff.
Share
Strong
18%
🔧
Product quality
Many customers describe beds and mattresses as comfortable and well made; a few report product failures (oak splits, motor issues) within years of purchase.
Share
Strong
17%
📞
Communication
Most reviewers report clear communication about orders and delivery; occasional complaints cite admin failures to confirm delivery or lack of fee transparency.
Share
Strong
17%
⭐
Overall experience
The majority report a positive end-to-end experience and recommend the company; a minority raise serious concerns about costs or product durability.
Share
Strong
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Absolutely disgusted
"Absolutely disgusted, I admit to causing a fault by putting on a side rail that damaged one part of the motor. At no point were we told that there was..."
Chris Day
Trustpilot
Sep 30, 2025
Featured for: Hidden call-out fee; communication complaint
Oak bed only lasted 5 years.
"Buying the bed was great experience. 5 years on my solid oak bed has splits on both side rails. Laybrook response, out of warranty - sorry. My argumen..."
Mrs Carmichael
Trustpilot
Sep 30, 2025
Featured for: Premature oak failure; product-quality complaint
From the start speaking with Ash in…
"From the start speaking with Ash in sales to Marie and colleagues in the back office/delivery to Dean and his crew mate (sorry didn't catch name but y..."
Paula Robb
Trustpilot
Sep 30, 2025
Featured for: Detailed case: sleep improvement, product praise
Brilliant company for adjustable beds
"We decided to purchase our new bed from Laybrook after visiting their showroom and going through all the options with Donna. She gave us some really h..."
Elaine Faller
Trustpilot
Sep 30, 2025
Featured for: Showroom visit; clear communication and support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Chris Day
trustpilot.com
Sep 30, 2025
Absolutely disgusted
Absolutely disgusted, I admit to causing a fault by putting on a side rail that damaged one part of the motor. At no point were we told that there was...
D
David Knowles
trustpilot.com
Sep 30, 2025
Very happy with this companies products…
Very happy with this companies products and performance. Purchased before 2 years ago but had to return due to ordering wrong size and refund immediat...
R
Robin Arbenz
trustpilot.com
Sep 30, 2025
Excellent service & product!
I was struggling to buy a reclining bed & get it delivered within 48 hours. The reason was that my Wife who had been critically ill was being discharg...
J
Jane Collier
trustpilot.com
Sep 30, 2025
Excellent service
We bought an adjustable bed 10 years ago and have been really pleased with it. We have recently replaced one of the mattresses,...
w
wendy wright
trustpilot.com
Sep 30, 2025
very straight forward and understanding
very straight forward and understanding. Delivery people were great, installed perfectly and sorted...
P
Paula Robb
trustpilot.com
Sep 30, 2025
From the start speaking with Ash in…
From the start speaking with Ash in sales to Marie and colleagues in the back office/delivery to Dean and his crew mate (sorry didn't catch name but y...
E
Elaine Faller
trustpilot.com
Sep 30, 2025
Brilliant company for adjustable beds
We decided to purchase our new bed from Laybrook after visiting their showroom and going through all the options with Donna. She gave us some really h...
C
Carol Raymond
trustpilot.com
Sep 30, 2025
The Engineer,Mark did a great job on…
The Engineer,Mark did a great job on his own, cleared all the decks w...
J
Jennifer
trustpilot.com
Sep 30, 2025
We wanted a turning bed as my husband…
We wanted a turning bed as my husband has Parkinson’s and can’t get his legs into bed unaided. We had a demo from another company but the bed wasn’t s...
P
Paul
trustpilot.com
Sep 30, 2025
great bed and service.
was told in advance there would be a delay in the bed i had bought but we were willing to wait. Bed arrived on wed 27/9/2025 on time fitters were grea...
I
Irene
trustpilot.com
Sep 30, 2025
Very good company.Have used before and…
Very good company.Have used before and this time had a new mattress for my adjustable bed.Very well made as always and would highly recommend this com...
J
JANE ROBERTS
trustpilot.com
Sep 30, 2025
The whole experience from purchase to…
The whole experience from purchase to installation of the adjustable bed cannot be faulted. I was talked through the purchase process so I felt happy...
M
Mrs Carmichael
trustpilot.com
Sep 30, 2025
Oak bed only lasted 5 years.
Buying the bed was great experience. 5 years on my solid oak bed has splits on both side rails. Laybrook response, out of warranty - sorry. My argumen...
M
Michael Stevens
trustpilot.com
Sep 30, 2025
There were problems
There were problems, some of my own making, some by out situation at home. All were dealt with by...
J
Jean Formston
trustpilot.com
Sep 30, 2025
Absolutely made up with Laybrook
Absolutely made up with this company. Had the bed and few years. My brother M Formston is in a home and has parkinsons. He needs a bed to help lift hi...
C
COLIN WELDEN
trustpilot.com
Sep 30, 2025
From talking to Laybrook and taking…
From talking to Laybrook and taking advice on the most appropriate product things were relatively streamlined from delivery to installation and even...
C
Christine Haymes
trustpilot.com
Sep 30, 2025
We highly recommend this company
Right from the visit to the show room to the delivery and installation. Everyone was extremely friendly and helpful, all our questions answered and ev...
R
Rachael
trustpilot.com
Sep 30, 2025
Great bed. Super comfortable
Really super helpful. I’m in a wheelchair, and they went to great lengths to help me. They kept me informed once I’d ordered. Their delivery and assem...
S
Sally-Ann Leaf
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service. From deciding which bed and all the options, to the delivery and set up, t...
M
Michael Brown
trustpilot.com
Sep 30, 2025
EXCELLENT SEVICE THROUGHOUT.
HAVE BOUGHT TWO BEDS FROM THIS COMPANY AND HAVE FOUND THE SERVICE TO BE 1ST CLASS ON EVERY LEVEL...
Conclusion
Customer feedback shows consistent strengths in delivery, installation and on-site demonstrations, with many buyers praising engineers and showroom staff. Multiple reviewers highlight comfortable mattresses and beds that improved sleep, and several report helpful aftercare and clear demonstrations. However, there are isolated but notable complaints about undisclosed repair or call-out costs and a few product durability issues (for example split oak rails or motor failures). Prospective buyers should confirm warranty terms, ask about potential call-out fees and check delivery/admin arrangements before purchase. Overall, reviews suggest strong service and user experience for most customers, tempered by occasional concerns around long-term durability and fee transparency.