This single verified review reports a positive transaction: a refurbished MacBook bought at a fair price, via a straightforward website, with next-day delivery and overall satisfaction. For shoppers, verify the listed refurbishing grade, warranty and return policy on each product page before purchase. Where possible, cross-check multiple reviews and seller policies to confirm consistency in delivery and product condition. The available evidence here suggests a smooth purchase experience from order to receipt, but more reviews would give a fuller picture.
Examples from available reviews (Oct 2021 – Feb 2026).
Fast delivery and fair pricing left the buyer pleased with the refurbished MacBook.
“Just wanted to say thanks for the FAST shipment of my order.”
Reviewer reported very fast shipping: order placed Monday, arrived the following morning. Delivery speed praised; no negative service aspects mentioned.
Reviewer described the refurbished MacBook pricing as fair and expressed satisfaction with the purchase price relative to the product received.
Reviewer called the website straightforward to use, noting clear online ordering and an uncomplicated purchase process without reported issues.
Reviewer bought a reconditioned MacBook and said they were 'really pleased' with the purchase, indicating acceptable product condition in this case.
The review does not comment on direct customer service or after-sales communication; a friend recommendation was mentioned instead.
Reviewer expressed overall satisfaction and intent to use Laptops Direct again, highlighting fast delivery and a positive buying outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Refurbished laptop arrived damaged and return postage charged.
“had scratches as well as 2 cracks”
Fast service and a very good price.
“Fast service. Very good price also.”
Item marked in stock but seller had no stock and delayed refund.
“they didnt have stock”
Refurbished laptop was ready, worked well and staff were polite.
“The Gentleman in the collection department was very polite and friendly.”
Good price and quick delivery; repeat customer.
“Very Good price and quick delivery.”
Good price, clear communication and speedy delivery.
“Very good price for the phone, good coms and speedy delivery.”
Refurbished MacBook arrived in mint condition and exceeded expectations.
“what looked like a brand new mint condition Macbook”
Laptop as described, delivery failed then completed next day.
“Paid for next day, DPD couldn't deliver.”
Second hand laptop arrived tested, in excellent condition and works well.
“It arrived at a great time and in an amazing condition.”
Laptop was great according to the reviewer.
“great laptop”
Laptop ordered easily, arrived next day with good communication.
“arrived on time next day as stated.”
Offered best price with a reasonable despatch time.
“Best price, reasonable despatch time.”
Delivery was superb and the product matched expectations.
“The delivery was superb, and the product was as expected”
Item delivered on time with accurate product description.
“Delivered on time. Product description exact.”
Item arrived on time and reviewer was pleased.
“Great! On time!”
Excellent service, fast delivery and laptop arrived in perfect condition.
“delivery was incredibly fast and the laptop arrived in perfect condition.”
Purchased a laptop at a great price.
“Got a laptop at a great price”
Order never arrived; refund obtained via PayPal after dispute.
“Tried to scam me!”
Customer service resolved order issues swiftly and delivery was prompt.
“Very efficient and helpful customer service.”
Refurbished laptops arrived next day in excellent working order.
“Laptops in great working order and as ready for set up.”
Refund only received after seven months following many broken promises.
“7 months and an absolute catalogue of broken promises”
Faulty laptop returned but company found no fault and charged return fee.
“Sent back laptop to be told no fault found.”
Company increased price after purchase and demanded more money.
“They’ve hacked up the price to £549 and said it was a mistake”
Reviewer calls the company scammers and plans to contact regulators.
“Scammers”
Item shown cheap then cancelled as out of stock on delivery day.
“on the day of arrival it wasn't in stock”
Faulty laptop dismissed as normal; customer paid return costs and faced a restocking fee.
“they said it was perfectly normal”
Faulty return led to ongoing issues and unresolved refund.
“Do not buy from this company. They are THIEVES.”
Company delayed order, claimed no stock and delayed refund further.
“dont have the laptop in stock”
Advertised price was not honoured and item was unavailable.
“demanded I pay more than the price I had already paid”
Order confirmed then delivery rescheduled and company demanded a higher price.
“Laptops direct is literally a cheat”
Initial valuation for selling device reduced to zero after 'inspection'.
“offer came back as zero”
Tablet delivery repeatedly delayed, price changed, order cancelled and refunded promptly.
“the tablet had gone up in price and I would need to pay the difference”
Order repeatedly cancelled and delayed, causing purchase to be cancelled and refunded.
“three weeks and three cancelled delivery attempts”
Company resolved issues professionally and provided reasonable refunds.
“was issued refund after reasonable deductions for use and return”
After waiting two weeks the item was declared out of stock.
“Waited 2 weeks for delivery and was eventually told the product is out of stock”
Company offered to test returned monitor but would charge postage if no fault found.
“they will issue a postage label for me to return the monitor for testing”
Sent laptop for valuation, return delayed and company allegedly caused shipment loss.
“Now I have ‘lost’ my laptop”
Items shown in stock were not available and customer service was unhelpful.
“Untrustworthy company with atrocious argumentative customer service.”
Order cancelled after being asked for additional proof and refunded.
“full refund please, cancel the order”
I have purchased REFURBISHED goods previously, but never from a firm that I knew nothing about.
Laptop Direct was recommended to me by a friend who had purchased stuff from them with satisfaction.
thus I got a refurbished Mac book, The pricing was fair, and their site was straightforward to use.
Just wanted to say thanks for the FAST shipment of my order.
I had ordered a reconditioned Mac Book from you on Monday afternoon and it arrived yesterday morning.
I am really pleased with my purchase and will definitely keep you in mind as a first stop when looking to upgrade or replace any of my equipment.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Laptops Direct is a UK-based online retailer focused on laptops and related accessories, including listings for refurbished devices. Consumers researching purchases typically consult product listings, pricing, delivery options and condition details on the retailer's website.