Many buyers mention fast delivery, low prices, and refurbished devices that arrive in excellent condition. A large group of reviews also describe cancelled orders, incorrect stock information, slow refunds, and surprise extra charges. Several customers say refunds came only after a long dispute, or they were asked to pay more than the original price. Ratings split between smooth purchases and major failures in after-sales support.
Examples from available reviews (Oct 2021 – Mar 2026).
Good price and quick delivery; repeat customer.
“Very Good price and quick delivery.”
Refurbished MacBook arrived in mint condition and exceeded expectations.
“what looked like a brand new mint condition Macbook”
Refund only received after seven months following many broken promises.
“7 months and an absolute catalogue of broken promises”
Company increased price after purchase and demanded more money.
“They’ve hacked up the price to £549 and said it was a mistake”
Customers often describe fulfilment problems, such as items marked in stock that were later cancelled. Many also report long refund waits, requests for extra payment, and return or restocking fees after they complained. A smaller number mention fast collections and polite staff in store.
Many reviewers praise sharp pricing and quick delivery for refurbished phones and laptops. Others describe sudden price rises after purchase, trade-in offers cut sharply, and valuations reduced to zero. These mixed experiences drive very different views on whether the deal feels fair.
Several buyers say ordering was simple and delivery arrived next day or shipping was fast. Others report repeated delivery cancellations, delayed dispatch, and items lost during returns, leading them to drop the purchase. Some reviewers also describe in-person collection as efficient.
Many comments say refurbished laptops and MacBooks arrived close to new and worked well. A smaller number report devices arriving damaged or with faults the company called "normal". Positive notes about condition outweigh the isolated reports of damage.
Several reviewers mention clear delivery updates and helpful support that fixed order issues. Other accounts describe slow or argumentative replies and a string of broken promises during refunds. Communication comes up less often than service and value concerns.
Reviews split between buyers who got good prices, fast delivery, and devices in good condition, and those who ran into stock cancellations, slow refunds, and surprise charges. Positive experiences depend on device condition and delivery speed. Negative ones focus on unreliable orders and weak after-sales handling, which damages trust for those affected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Refurbished laptop arrived damaged and return postage charged.
“had scratches as well as 2 cracks”
Fast service and a very good price.
“Fast service. Very good price also.”
Item marked in stock but seller had no stock and delayed refund.
“they didnt have stock”
Refurbished laptop was ready, worked well and staff were polite.
“The Gentleman in the collection department was very polite and friendly.”
Good price and quick delivery; repeat customer.
“Very Good price and quick delivery.”
Good price, clear communication and speedy delivery.
“Very good price for the phone, good coms and speedy delivery.”
Refurbished MacBook arrived in mint condition and exceeded expectations.
“what looked like a brand new mint condition Macbook”
Laptop as described, delivery failed then completed next day.
“Paid for next day, DPD couldn't deliver.”
Second hand laptop arrived tested, in excellent condition and works well.
“It arrived at a great time and in an amazing condition.”
Laptop was great according to the reviewer.
“great laptop”
Laptop ordered easily, arrived next day with good communication.
“arrived on time next day as stated.”
Offered best price with a reasonable despatch time.
“Best price, reasonable despatch time.”
Delivery was superb and the product matched expectations.
“The delivery was superb, and the product was as expected”
Item delivered on time with accurate product description.
“Delivered on time. Product description exact.”
Item arrived on time and reviewer was pleased.
“Great! On time!”
Excellent service, fast delivery and laptop arrived in perfect condition.
“delivery was incredibly fast and the laptop arrived in perfect condition.”
Purchased a laptop at a great price.
“Got a laptop at a great price”
Order never arrived; refund obtained via PayPal after dispute.
“Tried to scam me!”
Customer service resolved order issues swiftly and delivery was prompt.
“Very efficient and helpful customer service.”
Refurbished laptops arrived next day in excellent working order.
“Laptops in great working order and as ready for set up.”
Refund only received after seven months following many broken promises.
“7 months and an absolute catalogue of broken promises”
Faulty laptop returned but company found no fault and charged return fee.
“Sent back laptop to be told no fault found.”
Company increased price after purchase and demanded more money.
“They’ve hacked up the price to £549 and said it was a mistake”
Reviewer calls the company scammers and plans to contact regulators.
“Scammers”
Item shown cheap then cancelled as out of stock on delivery day.
“on the day of arrival it wasn't in stock”
Faulty laptop dismissed as normal; customer paid return costs and faced a restocking fee.
“they said it was perfectly normal”
Faulty return led to ongoing issues and unresolved refund.
“Do not buy from this company. They are THIEVES.”
Company delayed order, claimed no stock and delayed refund further.
“dont have the laptop in stock”
Advertised price was not honoured and item was unavailable.
“demanded I pay more than the price I had already paid”
Order confirmed then delivery rescheduled and company demanded a higher price.
“Laptops direct is literally a cheat”
Initial valuation for selling device reduced to zero after 'inspection'.
“offer came back as zero”
Tablet delivery repeatedly delayed, price changed, order cancelled and refunded promptly.
“the tablet had gone up in price and I would need to pay the difference”
Order repeatedly cancelled and delayed, causing purchase to be cancelled and refunded.
“three weeks and three cancelled delivery attempts”
Company resolved issues professionally and provided reasonable refunds.
“was issued refund after reasonable deductions for use and return”
After waiting two weeks the item was declared out of stock.
“Waited 2 weeks for delivery and was eventually told the product is out of stock”
Company offered to test returned monitor but would charge postage if no fault found.
“they will issue a postage label for me to return the monitor for testing”
Sent laptop for valuation, return delayed and company allegedly caused shipment loss.
“Now I have ‘lost’ my laptop”
Items shown in stock were not available and customer service was unhelpful.
“Untrustworthy company with atrocious argumentative customer service.”
Order cancelled after being asked for additional proof and refunded.
“full refund please, cancel the order”
I have purchased REFURBISHED goods previously, but never from a firm that I knew nothing about.
Laptop Direct was recommended to me by a friend who had purchased stuff from them with satisfaction.
thus I got a refurbished Mac book, The pricing was fair, and their site was straightforward to use.
Just wanted to say thanks for the FAST shipment of my order.
I had ordered a reconditioned Mac Book from you on Monday afternoon and it arrived yesterday morning.
I am really pleased with my purchase and will definitely keep you in mind as a first stop when looking to upgrade or replace any of my equipment.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Laptops Direct is a UK online retailer selling laptops, tablets, desktop PCs, and related accessories. The website lists both new and refurbished devices and includes details such as processor, memory, storage, and screen size. Product pages usually show specs, photos, and warranty or returns information. Customers can pick standard or express delivery and contact support by phone or email about orders or warranties.