Many buyers mention fast delivery, low prices, and refurbished devices that arrive in excellent condition. A large group of reviews also describe cancelled orders, incorrect stock information, slow refunds, and surprise extra charges. Several customers say refunds came only after a long dispute, or they were asked to pay more than the original price. Ratings split between smooth purchases and major failures in after-sales support.
Examples from available reviews (Oct 2021 – Mar 2026).
Good price and quick delivery; repeat customer.
“Very Good price and quick delivery.”
Refurbished MacBook arrived in mint condition and exceeded expectations.
“what looked like a brand new mint condition Macbook”
Refund only received after seven months following many broken promises.
“7 months and an absolute catalogue of broken promises”
Company increased price after purchase and demanded more money.
“They’ve hacked up the price to £549 and said it was a mistake”
Customers often describe fulfilment problems, such as items marked in stock that were later cancelled. Many also report long refund waits, requests for extra payment, and return or restocking fees after they complained. A smaller number mention fast collections and polite staff in store.
Many reviewers praise sharp pricing and quick delivery for refurbished phones and laptops. Others describe sudden price rises after purchase, trade-in offers cut sharply, and valuations reduced to zero. These mixed experiences drive very different views on whether the deal feels fair.
Several buyers say ordering was simple and delivery arrived next day or shipping was fast. Others report repeated delivery cancellations, delayed dispatch, and items lost during returns, leading them to drop the purchase. Some reviewers also describe in-person collection as efficient.
Many comments say refurbished laptops and MacBooks arrived close to new and worked well. A smaller number report devices arriving damaged or with faults the company called "normal". Positive notes about condition outweigh the isolated reports of damage.
Several reviewers mention clear delivery updates and helpful support that fixed order issues. Other accounts describe slow or argumentative replies and a string of broken promises during refunds. Communication comes up less often than service and value concerns.
Reviews split between buyers who got good prices, fast delivery, and devices in good condition, and those who ran into stock cancellations, slow refunds, and surprise charges. Positive experiences depend on device condition and delivery speed. Negative ones focus on unreliable orders and weak after-sales handling, which damages trust for those affected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company reduced buyback offer drastically after receipt, offering far less.
“We will offer you £10”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Laptops Direct is a UK online retailer selling laptops, tablets, desktop PCs, and related accessories. The website lists both new and refurbished devices and includes details such as processor, memory, storage, and screen size. Product pages usually show specs, photos, and warranty or returns information. Customers can pick standard or express delivery and contact support by phone or email about orders or warranties.