Customer feedback for Laptop Outlet shows frequent praise for helpful sales staff and rapid delivery on many orders. Multiple reviewers note competitive pricing and accurate product descriptions. However, a notable minority report issues: faulty items, wrong specifications, missing bundled software and intermittent communication or dispatch delays. Prospective buyers should check item condition and included software, confirm dispatch timelines and review the retailer's returns and refund procedures before purchase.
Examples from available reviews (Jan 2019 – Feb 2026).
Helpful representative, fast delivery and a new responsive laptop.
“I really adore their customer service representative, Alex.”
Fast delivery, good product and a cheaper price than competitors.
“cheaper then anyone else on this item”
Monitor arrived with visible marks and customer service failed to reply promptly.
“Tried contacting them on live chat and via email 3 times. Not even the decency to reply.”
Express order was not dispatched and updates were poor, so order cancelled.
“No confirmation it was cancelled though money did come back to CC!”
Reviewers frequently praise named staff for helpfulness and knowledge, though a small number report delays resolving issues or inconsistent support.
Several reviewers cite competitive pricing and good deals; a few note optional or unwanted add-ons included with purchases.
Many customers report fast delivery and straightforward ordering; others describe dispatch delays, returns discomfort and missing items causing frustration.
Products are often reported as matching descriptions and working well, but a noticeable minority mention faulty units, wrong specs or missing software.
Some reviews highlight helpful website updates and responsive staff; an equal share describe unanswered live chat, slow email replies and limited updates.
Overall impressions are mixed: many positive purchasing and delivery reports, while a consistent minority experienced faults, delays or poor communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Mouse marked delivered without proof and customer service refused to help.
“Do not use this company they are appalling.”
PC initially had faults but returns were handled promptly and efficiently.
“All communications were dealt with within 24 hours”
Refurbished phone looked and worked like new; shipping was good.
“It looks and works like new.”
Reviewer did not receive laptop or refund and accuses company of fraud.
“no laptop no refund”
Received wrong model, disputed return/refund process, frustrated by poor customer service.
“I received a completely different model valued at a lot less than the one I ordered.”
Refund delayed despite returned item and confirmed receipt.
“they refused to refund the money even thought we send back the item”
I purchased a Lenovo Yoga Touch Screen Laptop Corei5 from the Laptop Outlet organization, and I really adore their customer service representative, Alex. He was extremely helpful and answered all of my questions responsibly and with a great deal of respect, and I would highly suggest him.
I placed my purchase, and it came to my home address within the two-day working time, so I had no pick-up tension at all. The laptop was well-packaged, arrived without scratches, and was completely new and really functioning.
It's quite responsive, and I like the fact that it has a touch screen.
I will not be having any difficulties with my typing.
Thank you very much, gentlemen.
Repeat purchase left reviewer equally happy with products and service.
“Great seller Great products & service”
Good service; Lenovo delivered quickly and was ready to use.
“Got my Lenovo delivered really quickly”
Reviewer recommends company for helpful, informative and friendly service.
“Very helpful, informative efficient and friendly service.”
Outstanding service and product with very good customer support.
“Outstanding service and product”
Outstanding service with timely delivery and secure packaging.
“Outstanding service on time delivery”
Laptop delivered quickly and follow-up service was outstanding.
“follow up service I received was outstanding.”
Excellent product, prompt delivery and perfect packaging.
“excellent product excellent service”
Pleasure to deal with, good stock variety and quick delivery.
“Pleasure to deal with”
Good quality product at a surprisingly low price; will buy again.
“Pleasantly surprised with the quality as so cheap.”
Service was fast and efficient.
“Fast efficient service.”
Pricing was fair and service was excellent; will use again.
“went the extra mile to find something that suited me.”
Delighted with quick, no-fuss online purchase and helpful delivery updates.
“Just one text to tell me the delivery time window.”
Very happy with both service and the product; recommended.
“Very happy with service and product recommended”
Customer support was very good and product quality perfect.
“customer support is very good”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Laptop Outlet is an online retailer selling laptops, monitors and related accessories in the UK. It lists new and pre-owned devices from multiple brands and publishes product information, ordering and returns details on its website. Consumers often search its reviews for delivery reliability, product condition and customer support experiences.