Many customers mention quick fulfilment, clear delivery updates, and competitively priced laptops. Several say their items arrived well packaged and as described. Another group reports major fulfilment problems, including wrong models and refunds that were delayed or not paid. Communication often earns praise for tracking messages but draws criticism when problems need escalation.
Examples from available reviews (Jan 2019 – Mar 2026).
Purchase was great, speedy and offered a good price.
“Great, speedy, good price”
Staff member Sam provided knowledgeable, helpful, personable service.
“Sam was amazing.”
Tablet was faulty, froze and reviewer reluctant to post return.
“Bought a tablet which is faulty and keeps freezing.”
Reviewer did not receive laptop or refund and accuses company of fraud.
“no laptop no refund”
Reviews often describe fast, helpful service and staff who know the products. A notable set of complaints mentions orders not fulfilled, dispatches cancelled, and deliveries being disputed. The feedback shows a clear split between quick help and major service breakdowns.
Many reviewers point to competitive pricing, strong deals, and finance options as reasons to buy. A smaller group mentions prices dropping after purchase or unexpected bundled charges. People frequently link the low prices with favourable comparisons to other sellers.
Many customers describe an easy online checkout and short delivery windows. Others report cancellations, parcels sent to the wrong place, and returns that were hard to complete. Some repeat buyers say the experience stays reliably good, while others describe isolated operational failures.
A large number of reviews say items arrived sealed, matched the listing, and worked as expected. Another set reports faulty devices, missing software, and units that needed repair or replacement. Feedback includes both "refurbished but like new" experiences and reports of products that did not work.
Many buyers like the clear delivery texts and the website’s return guidance. Several complaints mention live chat messages going unanswered, slow email replies, and refunds with little or delayed progress updates. Communication tends to work best for routine updates and worst when resolving disputes.
Sentiment is split between frequent five-star praise for speed and price, and multiple one-star complaints about non-delivery and refused refunds. Positive reviews focus on fast arrival and accurate listings. Negative reviews describe serious fulfilment and after-sales support failures that materially affected outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Mouse marked delivered without proof and customer service refused to help.
“Do not use this company they are appalling.”
PC initially had faults but returns were handled promptly and efficiently.
“All communications were dealt with within 24 hours”
Refurbished phone looked and worked like new; shipping was good.
“It looks and works like new.”
Reviewer did not receive laptop or refund and accuses company of fraud.
“no laptop no refund”
Received wrong model, disputed return/refund process, frustrated by poor customer service.
“I received a completely different model valued at a lot less than the one I ordered.”
Refund delayed despite returned item and confirmed receipt.
“they refused to refund the money even thought we send back the item”
I purchased a Lenovo Yoga Touch Screen Laptop Corei5 from the Laptop Outlet organization, and I really adore their customer service representative, Alex. He was extremely helpful and answered all of my questions responsibly and with a great deal of respect, and I would highly suggest him.
I placed my purchase, and it came to my home address within the two-day working time, so I had no pick-up tension at all. The laptop was well-packaged, arrived without scratches, and was completely new and really functioning.
It's quite responsive, and I like the fact that it has a touch screen.
I will not be having any difficulties with my typing.
Thank you very much, gentlemen.
Repeat purchase left reviewer equally happy with products and service.
“Great seller Great products & service”
Good service; Lenovo delivered quickly and was ready to use.
“Got my Lenovo delivered really quickly”
Reviewer recommends company for helpful, informative and friendly service.
“Very helpful, informative efficient and friendly service.”
Outstanding service and product with very good customer support.
“Outstanding service and product”
Outstanding service with timely delivery and secure packaging.
“Outstanding service on time delivery”
Laptop delivered quickly and follow-up service was outstanding.
“follow up service I received was outstanding.”
Excellent product, prompt delivery and perfect packaging.
“excellent product excellent service”
Pleasure to deal with, good stock variety and quick delivery.
“Pleasure to deal with”
Good quality product at a surprisingly low price; will buy again.
“Pleasantly surprised with the quality as so cheap.”
Service was fast and efficient.
“Fast efficient service.”
Pricing was fair and service was excellent; will use again.
“went the extra mile to find something that suited me.”
Delighted with quick, no-fuss online purchase and helpful delivery updates.
“Just one text to tell me the delivery time window.”
Very happy with both service and the product; recommended.
“Very happy with service and product recommended”
Customer support was very good and product quality perfect.
“customer support is very good”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Laptop Outlet is a UK-based online retailer selling laptops, desktops, tablets, and computer accessories. The site offers new and refurbished models from major manufacturers. Product pages show specifications, images, and filters for comparing configurations. Customers order through an online checkout, with shipping available across the UK and to international addresses. Support is available through standard options such as email and live chat.