Customer feedback for Laptop Outlet shows frequent praise for helpful sales staff and rapid delivery on many orders. Multiple reviewers note competitive pricing and accurate product descriptions. However, a notable minority report issues: faulty items, wrong specifications, missing bundled software and intermittent communication or dispatch delays. Prospective buyers should check item condition and included software, confirm dispatch timelines and review the retailer's returns and refund procedures before purchase.
Examples from available reviews (Jan 2019 – Feb 2026).
Helpful representative, fast delivery and a new responsive laptop.
“I really adore their customer service representative, Alex.”
Fast delivery, good product and a cheaper price than competitors.
“cheaper then anyone else on this item”
Monitor arrived with visible marks and customer service failed to reply promptly.
“Tried contacting them on live chat and via email 3 times. Not even the decency to reply.”
Express order was not dispatched and updates were poor, so order cancelled.
“No confirmation it was cancelled though money did come back to CC!”
Reviewers frequently praise named staff for helpfulness and knowledge, though a small number report delays resolving issues or inconsistent support.
Several reviewers cite competitive pricing and good deals; a few note optional or unwanted add-ons included with purchases.
Many customers report fast delivery and straightforward ordering; others describe dispatch delays, returns discomfort and missing items causing frustration.
Products are often reported as matching descriptions and working well, but a noticeable minority mention faulty units, wrong specs or missing software.
Some reviews highlight helpful website updates and responsive staff; an equal share describe unanswered live chat, slow email replies and limited updates.
Overall impressions are mixed: many positive purchasing and delivery reports, while a consistent minority experienced faults, delays or poor communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery and communication were super fast; reviewer would use again.
“Super fast delivery and communication.”
Used laptop had restarting issues; repair delays and missing power lead frustrated reviewer.
“Bought a used laptop and it had issues straight away with restarting constantly”
Reviewer had a good experience with the purchased product.
“I had good experience with the product that I bought”
The reviewer reports great service and satisfaction.
“Great service”
Purchase went well and item was satisfactory.
“Good purchase, all ok”
Laptop arrived in perfect condition with successful next-day delivery.
“Received laptop in perfect condition”
Purchase was great, speedy and offered a good price.
“Great, speedy, good price”
Reviewer encountered poor service, slow responses and poor product quality.
“Hands down one of the worst services I have ever experienced.”
Excellent service with fast delivery and satisfactory purchase.
“Delivery was fast - earlier than original estimate.”
Found rare item in stock, sceptical but very happy with purchase.
“Quick and reliable, will defo purchase from here again”
Great price and very fast delivery; reviewer recommends company.
“It came the next morning.”
Purchase arrived sealed and well packaged; reviewer was happy.
“It came sealed and well packaged”
Financing option helped, affordable quality devices and fast delivery.
“Delivery was fast too.”
Company was very reliable, according to reviewer.
“The company was very reliable”
Price dropped by £26 two weeks after purchase.
“They dropped the price by £26”
Item delivered quickly, well packaged and in good working order.
“Item was delivered quickly, was well packaged and in good working order.”
Delivery failed, misrouted far away and customer experienced poor service.
“Terrible arrogant lack of service Avoid”
Item was delivered as expected with no issues.
“Delivered when expected. No issues.”
Excellent price, simple ordering, fast delivery and good communication.
“Ordering was simple and communication excellent.”
Laptop arrived extremely quickly, well wrapped and reviewer happy.
“My laptop arrived extremely quickly after the order was placed.”
Laptop delivered quickly and reviewer is pleased with the product.
“Quick delivery, great laptop thank you!”
Staff member Sam provided knowledgeable, helpful, personable service.
“Sam was amazing.”
Fast delivery, good product and a cheaper price than competitors.
“cheaper then anyone else on this item”
Product matched description, was good quality and delivered quickly.
“Good quality.”
Tablet was faulty, froze and reviewer reluctant to post return.
“Bought a tablet which is faulty and keeps freezing.”
Monitor arrived with visible marks and customer service failed to reply promptly.
“Tried contacting them on live chat and via email 3 times. Not even the decency to reply.”
Reviewer experienced excellent service and is satisfied.
“Excellent service.”
Reviewer received the item they wanted and was satisfied.
“Got what I wanted”
Product works perfectly and was delivered quickly.
“Quick delivery, works perfectly”
Reviewer praises the company's service and pricing.
“good service & price”
New laptop arrived the next day and service was excellent.
“Ordered my New Laptop and it turned up the following Day.”
Item matched description, had a good price and quick delivery.
“Exactly as described.”
Laptop delivered quickly but returned; website communication helped with refund.
“The communication via the website was very helpful on the returns procedure”
Express order was not dispatched and updates were poor, so order cancelled.
“No confirmation it was cancelled though money did come back to CC!”
Service was prompt and reviewer is really pleased.
“Prompt service.really pleased.”
Found a very competitive deal but unwanted security was included.
“security was part and parcel of the deal”
Norton Antivirus that was purchased with laptop has not been received.
“Have still not received the Norton Antivirus”
Received wrong spec, returned it and had delayed refund updates.
“Received wrong specification and sent it back.”
Windows was not installed and reviewer paid extra to install it.
“Windows was not uploaded and ended up paying additional money to get this done!”
Reviewer experienced great, prompt service.
“Great prompt service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Laptop Outlet is an online retailer selling laptops, monitors and related accessories in the UK. It lists new and pre-owned devices from multiple brands and publishes product information, ordering and returns details on its website. Consumers often search its reviews for delivery reliability, product condition and customer support experiences.