Reviews Analysed
21
We Collect & Analyse Reviews
Laptop Outlet
Experiences & Reviews
Laptop Outlet is an online retailer selling laptops, monitors and related accessories in the UK. It lists new and pre-owned devices from multiple brands and publishes product information, ordering and returns details on its website. Consumers often search its reviews for delivery reliability, product condition and customer support experiences.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Reviewers frequently praise named staff for helpfulness and knowledge, though a small number report delays resolving issues or inconsistent support.
Share
Strong
14%
💰
Value for money
Several reviewers cite competitive pricing and good deals; a few note optional or unwanted add-ons included with purchases.
Share
Strong
6%
⚡
User experience
Many customers report fast delivery and straightforward ordering; others describe dispatch delays, returns discomfort and missing items causing frustration.
Share
Mixed
22%
🔧
Product quality
Products are often reported as matching descriptions and working well, but a noticeable minority mention faulty units, wrong specs or missing software.
Share
Mixed
16%
📞
Communication
Some reviews highlight helpful website updates and responsive staff; an equal share describe unanswered live chat, slow email replies and limited updates.
Share
Mixed
12%
⭐
Overall experience
Overall impressions are mixed: many positive purchasing and delivery reports, while a consistent minority experienced faults, delays or poor communication.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Lenovo yoga Touch screen Laptop corei5
"
I purchased a Lenovo Yoga Touch Screen Laptop Corei5 from the Laptop Outlet organization, and I really adore their customer service representative, Alex. He was extremely helpful and answered all of my questions responsibly and with a great deal of respect, and I would highly suggest him.
I placed my purchase, and it came to my home address within the two-day working time, so I had no pick-up tension at all. The laptop was well-packaged, arrived without scratches, and was completely new and really functioning.
It's quite responsive, and I like the fact that it has a touch screen.
I will not be having any difficulties with my typing.
Thank you very much, gentlemen.
"
kim Lawrenzo
Collected.reviews
Dec 02, 2021
Featured for: detailed praise for service and delivery
Fast delivery great product good price…
"Fast delivery great product good price..."
ANDREW BARNES
Trustpilot
Sep 30, 2025
Featured for: mentions fast delivery and low price
Avoid If You Want Half Decent Customer Service
"Update: finally heard back off their customer service and they remedy the issue. Zak was great. Bought an AOC monitor. Came in good time but the box s..."
James Parry
Trustpilot
Sep 30, 2025
Featured for: illustrates product fault and communication issues
Item not even dispatched
"Super disappointed all round. Purchased laptop with express delivery, two days later status not changed and no laptop. Told sourcing from manufacturer..."
SS
Trustpilot
Sep 30, 2025
Featured for: example of dispatch and cancellation failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Liz & Steve Searle
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery, gre...
S
Sean
trustpilot.com
Sep 30, 2025
Sam was amazing
Sam was amazing. He wanted to help, not just sell me someth...
A
ANDREW BARNES
trustpilot.com
Sep 30, 2025
Fast delivery great product good price…
Fast delivery great product good price...
J
Julian
trustpilot.com
Sep 30, 2025
Good for second had devices
Good quality. Matched the d...
T
Trustpilot
trustpilot.com
Sep 30, 2025
Bought a tablet which is faulty and…
Bought a tablet which is faulty and keeps freezing. They asked me to return i...
J
James Parry
trustpilot.com
Sep 30, 2025
Avoid If You Want Half Decent Customer Service
Update: finally heard back off their customer service and they remedy the issue. Zak was great. Bought an AOC monitor. Came in good time but the box s...
D
Divad Snave
trustpilot.com
Sep 30, 2025
Excellent service.
...
R
Rob
trustpilot.com
Sep 30, 2025
Got what I wanted
...
A
Alex Wson
trustpilot.com
Sep 30, 2025
Excellent
Excellent. Quick deli...
M
Mr Roger Janes
trustpilot.com
Sep 30, 2025
good service & price
...
S
Simo
trustpilot.com
Sep 30, 2025
Ordered my New Laptop and it turned up…
Ordered my New Laptop and it turned up...
T
Tony Sleigh
trustpilot.com
Sep 30, 2025
Exactly as described
Exactly as described. Go...
M
Mark Abbott
trustpilot.com
Sep 30, 2025
Good Company
Very good experience, the laptop that I ordered was delivered quickly but was not suitable and returned. The communication...
S
SS
trustpilot.com
Sep 30, 2025
Item not even dispatched
Super disappointed all round. Purchased laptop with express delivery, two days later status not changed and no laptop. Told sourcing from manufacturer...
M
Mrs Ling
trustpilot.com
Sep 30, 2025
Prompt service.really pleased.
Prompt service....
P
P P
trustpilot.com
Sep 30, 2025
The most competitive price for a new laptop
One of the competitors actually stated that they could not beat the deal, that's how good it was. The only negative part of the o...
j
julie manneh
trustpilot.com
Sep 30, 2025
Have still not received the Norton…
Have still not received the Norton Antivirus which was purchas...
G
Gr
trustpilot.com
Sep 30, 2025
Received wrong specification and sent…
Received wrong specification and sent it back. Only updated that there will b...
S
S Ncube
trustpilot.com
Sep 30, 2025
Windows was not uploaded and ended up…
Windows was not uploaded and ended up p...
M
Mr neal bland
trustpilot.com
Sep 30, 2025
Great prompt service
...
Conclusion
Customer feedback for Laptop Outlet shows frequent praise for helpful sales staff and rapid delivery on many orders. Multiple reviewers note competitive pricing and accurate product descriptions. However, a notable minority report issues: faulty items, wrong specifications, missing bundled software and intermittent communication or dispatch delays. Prospective buyers should check item condition and included software, confirm dispatch timelines and review the retailer's returns and refund procedures before purchase.