Many customers mention quick fulfilment, clear delivery updates, and competitively priced laptops. Several say their items arrived well packaged and as described. Another group reports major fulfilment problems, including wrong models and refunds that were delayed or not paid. Communication often earns praise for tracking messages but draws criticism when problems need escalation.
Examples from available reviews (Jan 2019 – Mar 2026).
Purchase was great, speedy and offered a good price.
“Great, speedy, good price”
Staff member Sam provided knowledgeable, helpful, personable service.
“Sam was amazing.”
Tablet was faulty, froze and reviewer reluctant to post return.
“Bought a tablet which is faulty and keeps freezing.”
Reviewer did not receive laptop or refund and accuses company of fraud.
“no laptop no refund”
Reviews often describe fast, helpful service and staff who know the products. A notable set of complaints mentions orders not fulfilled, dispatches cancelled, and deliveries being disputed. The feedback shows a clear split between quick help and major service breakdowns.
Many reviewers point to competitive pricing, strong deals, and finance options as reasons to buy. A smaller group mentions prices dropping after purchase or unexpected bundled charges. People frequently link the low prices with favourable comparisons to other sellers.
Many customers describe an easy online checkout and short delivery windows. Others report cancellations, parcels sent to the wrong place, and returns that were hard to complete. Some repeat buyers say the experience stays reliably good, while others describe isolated operational failures.
A large number of reviews say items arrived sealed, matched the listing, and worked as expected. Another set reports faulty devices, missing software, and units that needed repair or replacement. Feedback includes both "refurbished but like new" experiences and reports of products that did not work.
Many buyers like the clear delivery texts and the website’s return guidance. Several complaints mention live chat messages going unanswered, slow email replies, and refunds with little or delayed progress updates. Communication tends to work best for routine updates and worst when resolving disputes.
Sentiment is split between frequent five-star praise for speed and price, and multiple one-star complaints about non-delivery and refused refunds. Positive reviews focus on fast arrival and accurate listings. Negative reviews describe serious fulfilment and after-sales support failures that materially affected outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Delivery and communication were super fast; reviewer would use again.
“Super fast delivery and communication.”
Used laptop had restarting issues; repair delays and missing power lead frustrated reviewer.
“Bought a used laptop and it had issues straight away with restarting constantly”
Reviewer had a good experience with the purchased product.
“I had good experience with the product that I bought”
The reviewer reports great service and satisfaction.
“Great service”
Purchase went well and item was satisfactory.
“Good purchase, all ok”
Laptop arrived in perfect condition with successful next-day delivery.
“Received laptop in perfect condition”
Purchase was great, speedy and offered a good price.
“Great, speedy, good price”
Reviewer encountered poor service, slow responses and poor product quality.
“Hands down one of the worst services I have ever experienced.”
Excellent service with fast delivery and satisfactory purchase.
“Delivery was fast - earlier than original estimate.”
Found rare item in stock, sceptical but very happy with purchase.
“Quick and reliable, will defo purchase from here again”
Great price and very fast delivery; reviewer recommends company.
“It came the next morning.”
Purchase arrived sealed and well packaged; reviewer was happy.
“It came sealed and well packaged”
Financing option helped, affordable quality devices and fast delivery.
“Delivery was fast too.”
Company was very reliable, according to reviewer.
“The company was very reliable”
Price dropped by £26 two weeks after purchase.
“They dropped the price by £26”
Item delivered quickly, well packaged and in good working order.
“Item was delivered quickly, was well packaged and in good working order.”
Delivery failed, misrouted far away and customer experienced poor service.
“Terrible arrogant lack of service Avoid”
Item was delivered as expected with no issues.
“Delivered when expected. No issues.”
Excellent price, simple ordering, fast delivery and good communication.
“Ordering was simple and communication excellent.”
Laptop arrived extremely quickly, well wrapped and reviewer happy.
“My laptop arrived extremely quickly after the order was placed.”
Laptop delivered quickly and reviewer is pleased with the product.
“Quick delivery, great laptop thank you!”
Staff member Sam provided knowledgeable, helpful, personable service.
“Sam was amazing.”
Fast delivery, good product and a cheaper price than competitors.
“cheaper then anyone else on this item”
Product matched description, was good quality and delivered quickly.
“Good quality.”
Tablet was faulty, froze and reviewer reluctant to post return.
“Bought a tablet which is faulty and keeps freezing.”
Monitor arrived with visible marks and customer service failed to reply promptly.
“Tried contacting them on live chat and via email 3 times. Not even the decency to reply.”
Reviewer experienced excellent service and is satisfied.
“Excellent service.”
Reviewer received the item they wanted and was satisfied.
“Got what I wanted”
Product works perfectly and was delivered quickly.
“Quick delivery, works perfectly”
Reviewer praises the company's service and pricing.
“good service & price”
New laptop arrived the next day and service was excellent.
“Ordered my New Laptop and it turned up the following Day.”
Item matched description, had a good price and quick delivery.
“Exactly as described.”
Laptop delivered quickly but returned; website communication helped with refund.
“The communication via the website was very helpful on the returns procedure”
Express order was not dispatched and updates were poor, so order cancelled.
“No confirmation it was cancelled though money did come back to CC!”
Service was prompt and reviewer is really pleased.
“Prompt service.really pleased.”
Found a very competitive deal but unwanted security was included.
“security was part and parcel of the deal”
Norton Antivirus that was purchased with laptop has not been received.
“Have still not received the Norton Antivirus”
Received wrong spec, returned it and had delayed refund updates.
“Received wrong specification and sent it back.”
Windows was not installed and reviewer paid extra to install it.
“Windows was not uploaded and ended up paying additional money to get this done!”
Reviewer experienced great, prompt service.
“Great prompt service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Laptop Outlet is a UK-based online retailer selling laptops, desktops, tablets, and computer accessories. The site offers new and refurbished models from major manufacturers. Product pages show specifications, images, and filters for comparing configurations. Customers order through an online checkout, with shipping available across the UK and to international addresses. Support is available through standard options such as email and live chat.