Reviews Analysed
21
We Collect & Analyse Reviews
Lands' End
Experiences & Reviews
Lands' End is a retail brand selling clothing, outerwear and related home goods via online and catalogue channels. The range covers womenswear, menswear and childrenswear with extended size options reported by shoppers (including petites). Consumers researching Lands' End commonly look for information on garment quality, sizing and delivery reliability.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Customer service is often helpful and resolves issues, but a few reviews report unresolved refunds or other negative after-sales experiences.
Share
Mixed
5%
💰
Value for money
Multiple reviewers describe products as reasonably priced and good value, with positive comments about sale prices and sensible pricing.
Share
Strong
8%
⚡
User experience
Ordering is frequently described as straightforward and quick, with positive mentions of easy online purchase and phone ordering experiences.
Share
Strong
8%
🔧
Product quality
Most reviewers praise fabric, fit and style as good quality; a minority report inconsistent sizing or fit problems requiring returns.
Share
Strong
29%
📞
Communication
Delivery is commonly reported as prompt, but several reviews note courier errors or excessive courier emails from third‑party delivery services.
Share
Mixed
17%
⭐
Overall experience
The majority of reviewers report positive overall experiences, citing quality clothing and prompt delivery; isolated reviews flag refunds or sizing concerns.
Share
Strong
33%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Quality Clothing With Easy Ordering and Money-Back Guarantee
"I recently purchased some clothing from Lands End and I must say that I am thoroughly impressed with my experience. The quality of their clothing is outstanding for the price, and it is clear that they place a high value on style as well. What really stood out to me about shopping at Lands End was how easy the online ordering process was. It's refreshing to see a company offer free exchanges, which gives shoppers peace of mind when selecting items that may not be quite right initially. Their customer service team were helpful too (although calling in wasn't necessary). In addition, their 100% satisfaction guarantee or your money back policy shows how much confidence they have in their products. Overall, I would highly recommend Lands End for anyone looking to update their wardrobe with high-quality pieces without breaking the bank."
Elisa Hirthe
Collected.reviews
Jul 16, 2022
Featured for: mentions quality, ordering, guarantee
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mr John Munnery
trustpilot.com
Sep 30, 2025
Good product at sensible prices
Good product at...
J
Julie
trustpilot.com
Sep 30, 2025
Guaranteed reliability
I have had clothing from you before so when I needed a waterproof coa...
J
Jill Dean
trustpilot.com
Sep 30, 2025
Lands’ End always reliable.
Lands’ End purchase process quick and easy, and delivery...
T
Tree lover
trustpilot.com
Sep 30, 2025
Better delivery times than often Happy…
Better delivery times than...
M
Morag
trustpilot.com
Sep 30, 2025
Quality products
I’ve shopped with Lands End for quite a few years and have never been disa...
L
Linda Dell'Avvocato
trustpilot.com
Sep 30, 2025
Very pleased with the quality and…
Very pleased with the quality and style of women’s clothing. I h...
H
Heather
trustpilot.com
Sep 30, 2025
I love my resent purchases
...
L
LYNNE H
trustpilot.com
Sep 30, 2025
Fit not quite right
Lovely soft material but for me the fit is not quite right. However, I have kept...
.
. MRS C GRANDIN
trustpilot.com
Sep 30, 2025
Very reliable quality and competitive…
Very reliable quality and competitiv...
J
Judy Roberts
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery, lovely polo necks,...
G
GILLIAN PLATFORD
trustpilot.com
Sep 30, 2025
Always lovely clothes
Always lovely clothes. Very cheering. The delivery company is a...
S
S Sexton
trustpilot.com
Sep 30, 2025
The jumper is fine
The jumper is fine. Your promptness is also fine. Sad...
M
MRS A.A OWERS
trustpilot.com
Sep 30, 2025
My order arrived very quickly
My order arrived very quickly consid...
S
SUE BROWN
trustpilot.com
Sep 30, 2025
Speedy delivery
Speedy delivery. Good product and p...
A
Ann
trustpilot.com
Sep 30, 2025
Delivered on time
Delivered on time....
c
cerulean
trustpilot.com
Sep 30, 2025
Good garment. Good customer service.
My parcel was delivered by Evri to the wrong address - not the first time that Evri have done t...
J
Julie.
trustpilot.com
Sep 30, 2025
Its so easy to order
Its so easy to order, the quality of the products is really good and they are reasonably priced. Th...
S
SV
trustpilot.com
Sep 30, 2025
Nice jacket
...
J
Jenny
trustpilot.com
Sep 30, 2025
Disappointing sizing
I ordered a size 8 in a really lovely embroidered jumpsuit for next summer. However this would have fitted at least a size 14 if not more. So disappoi...
M
Mrs Mac
trustpilot.com
Sep 30, 2025
Brilliant all round
The cord shirt I ordered was really lovely. The colour was perfect and so was...
Conclusion
Reviewers most frequently praise Lands' End for consistent product quality and straightforward ordering. Delivery performance is commonly described as prompt, though several customers report problems with third‑party couriers (Evri is named in multiple reviews). Customer service is often noted as helpful and able to arrange replacements, but a small number of reviews cite unresolved refunds or returns. Sizing inconsistency appears as the main product-related drawback — shoppers recommend checking size guidance and being prepared to return items if fit is uncertain. Overall, reviews suggest reliable garments and good value for many buyers, balanced by occasional delivery or returns friction.