Many reviewers mention quick ordering, prompt delivery, and good value for money. They often praise the fabric quality, fit, and easy returns. One courier comes up repeatedly for poor parcel handling that leads to delays or lost items. Several customers also report sizing that varies between items.
Examples from available reviews (Jul 2022 – Mar 2026).
Ordering and returns are easy; Help Department very helpful.
“Returns are not the nightmare of many other brands.”
Excellent quality, true to size, comfortable fit, and wash well.
“Excellent quality clothes and true to size.”
Reviewer reports very inaccurate sizing and irritating sewn-in labels.
“Very inaccurate sizing - clearly cost cutting leading to garments ordered far smaller than should be.”
Package was lost by Evri but later arrived via Royal Mail.
“Package lost in the post (Evri - not surprising),”
Many reviews describe fast order processing, quick delivery, and helpful customer service. Several mention easy returns and replacement items arriving on time. Repeated complaints point to one courier as the main cause of delivery problems.
Many reviewers cite fair prices and strong value, especially during sales. Competitive pricing and acceptable product quality come up often. A small number say some items do not feel worth the full price.
Customers describe ordering as simple, with clear packaging and smooth phone or online checkout. Several praise the catalogue and website for making browsing and buying easy. Some reviews report fit issues that spoil the experience for certain shoppers.
Many reviewers say the fabric feel, build, and design match expectations. A clear set of complaints focuses on inconsistent sizing and changed cuts. A few mention sewn-in labels that irritate the skin.
Several reviewers say customer service responds quickly when problems come up. A small group finds courier notification emails too frequent or intrusive. Most communication issues link back to third-party courier behaviour rather than the company’s own contact.
Most reviews describe a positive experience with the brand, tied to delivery speed, returns, and how the products feel. A minority report strong negatives, mainly about sizing problems and parcels lost by the courier. Overall, satisfaction is common, with recurring issues in a few operational areas.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer confirms receiving the goods.
“Receiving the goods!”
Package was lost by Evri but later arrived via Royal Mail.
“Package lost in the post (Evri - not surprising),”
Order matched expectations: good quality, sensible sale price, timely arrival.
“it was good quality and sensibly priced at sale price and arrived in good time.”
Reviewer reports very inaccurate sizing and irritating sewn-in labels.
“Very inaccurate sizing - clearly cost cutting leading to garments ordered far smaller than should be.”
Ordering and returns are easy; Help Department very helpful.
“Returns are not the nightmare of many other brands.”
Speedy service and well-wrapped garment; looking forward to wearing trousers.
“Speedy service. Garment well wrapped.”
Easy ordering, quick delivery, and tops are ideal.
“Easy ordering, quick delivery and tops are ideal”
Great quality garment that arrived quickly.
“Great quality garment. Arrived wuickly”
Good value for money and prompt delivery service.
“Very good value for money, good service with prompt delivery”
Easy to order; issues are dealt with quickly.
“easy to order and if there is a problem they deal with it quickly”
Good clothing quality with great delivery and responsive customer service.
“it offers great delivery and customer service.”
Original size too large; replacement arrived promptly and fitted well.
“Replacement smaller size arrived promptly & fitted well.”
Helpful ordering, quick arrival, well packed goods of good quality.
“Very helpful when I placed the order.”
Clothes suit reviewer and are well designed for their lifestyle.
“Their clothes suit me and are well designed for my lifestyle.”
Beautiful shirt with soft material, good fit and efficient service.
“This shirt is beautiful”
Excellent quality, true to size, comfortable fit, and wash well.
“Excellent quality clothes and true to size.”
Correct size, fast delivery, and matches brochure description.
“Good size. Fast delivery. Just as it appears in brochure.”
Parcel delivered by Royal Mail rather than DPD.
“Parcel was delivered by our excellent Royal Mail Postlady not by DPD.”
Light, well-fitting coat liked, uncertain about full-price value and warmth.
“I love this coat.”
Reviewer reports sizes have been slimmed, creating tight, uncomfortable garments.
“All your sizes have changed for the worse?”
Good product offered at sensible prices.
“Good product at sensible prices”
Repeated customer chose them for a waterproof coat.
“you were the first people I turned to.”
Purchase was quick, delivery timely, clothing true to size.
“Clothing received true to size and as advertised.”
Delivery times were generally better and purchases satisfactory.
“Better delivery times than often Happy with purchases.”
Longtime shopper reports good quality and great sale prices.
“The quality is good and prices, especially sale time, are great.”
Pleased with quality and style; delivery was quick.
“Very pleased with the quality and style of women’s clothing.”
Reviewer loves their resent purchases.
“I love my resent purchases”
Material is lovely but fit wasn't quite right; kept for layering.
“Lovely soft material but for me the fit is not quite right.”
Reliable quality and competitive prices; repeat customer.
“Very reliable quality and competitive prices.”
Fast delivery and garments fit well with soft fabric.
“Fast delivery, lovely polo necks, good fit and lovely soft fabric.”
Clothes are lovely, but delivery company's excessive emails annoy.
“The delivery company is a bit annoying with all the emails up until the package arrives.”
Jumper and Lands' End promptness were fine, but Evri failed delivery.
“Sadly Evri let you down badly.”
Order arrived very quickly despite long travel distance.
“My order arrived very quickly considering the distance it has to travel.”
Speedy delivery, good product and efficient phone ordering.
“Speedy delivery. Good product and pleasant efficient ordering by phone.”
Items were delivered on time and are good quality.
“Delivered on time. Good quality clothes”
Evri misdelivered parcel, but Lands' End provided a replacement and service.
“Lands End soon sorted out a replacement for me and gave me good customer service.”
Easy ordering, good quality, reasonable prices and many petite options.
“Its so easy to order, the quality of the products is really good and they are reasonably priced.”
Reviewer says the jacket was nice.
“Nice jacket”
Size 8 garment ran much larger than expected and refund pending.
“So disappointing that all your size 8 clothes are really very large.”
Cord shirt had perfect colour and fit; ordering straightforward and punctual.
“The colour was perfect and so was the fit.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lands' End sells clothing, footwear, and home products through its online store and catalogue. It offers ranges for men, women, and children, with product details and size information on the website. Customers can order online or by phone, and the company ships internationally, including to the UK. Product pages usually list measurements and care instructions to help shoppers pick sizes and materials.