Reviewers most frequently praise Lands' End for consistent product quality and straightforward ordering. Delivery performance is commonly described as prompt, though several customers report problems with third‑party couriers (Evri is named in multiple reviews). Customer service is often noted as helpful and able to arrange replacements, but a small number of reviews cite unresolved refunds or returns. Sizing inconsistency appears as the main product-related drawback — shoppers recommend checking size guidance and being prepared to return items if fit is uncertain. Overall, reviews suggest reliable garments and good value for many buyers, balanced by occasional delivery or returns friction.
Examples from available reviews (Jul 2022 – Feb 2026).
Good clothing quality with easy ordering and money-back guarantee.
“The quality of their clothing is outstanding for the price”
Customer service is often helpful and resolves issues, but a few reviews report unresolved refunds or other negative after-sales experiences.
Multiple reviewers describe products as reasonably priced and good value, with positive comments about sale prices and sensible pricing.
Ordering is frequently described as straightforward and quick, with positive mentions of easy online purchase and phone ordering experiences.
Most reviewers praise fabric, fit and style as good quality; a minority report inconsistent sizing or fit problems requiring returns.
Delivery is commonly reported as prompt, but several reviews note courier errors or excessive courier emails from third‑party delivery services.
The majority of reviewers report positive overall experiences, citing quality clothing and prompt delivery; isolated reviews flag refunds or sizing concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased some clothing from Lands End and I must say that I am thoroughly impressed with my experience. The quality of their clothing is outstanding for the price, and it is clear that they place a high value on style as well.
What really stood out to me about shopping at Lands End was how easy the online ordering process was. It's refreshing to see a company offer free exchanges, which gives shoppers peace of mind when selecting items that may not be quite right initially. Their customer service team were helpful too (although calling in wasn't necessary).
In addition, their 100% satisfaction guarantee or your money back policy shows how much confidence they have in their products.
Overall, I would highly recommend Lands End for anyone looking to update their wardrobe with high-quality pieces without breaking the bank.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lands' End is a retail brand selling clothing, outerwear and related home goods via online and catalogue channels. The range covers womenswear, menswear and childrenswear with extended size options reported by shoppers (including petites). Consumers researching Lands' End commonly look for information on garment quality, sizing and delivery reliability.