Many reviewers mention quick ordering, prompt delivery, and good value for money. They often praise the fabric quality, fit, and easy returns. One courier comes up repeatedly for poor parcel handling that leads to delays or lost items. Several customers also report sizing that varies between items.
Examples from available reviews (Jul 2022 – Mar 2026).
Ordering and returns are easy; Help Department very helpful.
“Returns are not the nightmare of many other brands.”
Excellent quality, true to size, comfortable fit, and wash well.
“Excellent quality clothes and true to size.”
Reviewer reports very inaccurate sizing and irritating sewn-in labels.
“Very inaccurate sizing - clearly cost cutting leading to garments ordered far smaller than should be.”
Package was lost by Evri but later arrived via Royal Mail.
“Package lost in the post (Evri - not surprising),”
Many reviews describe fast order processing, quick delivery, and helpful customer service. Several mention easy returns and replacement items arriving on time. Repeated complaints point to one courier as the main cause of delivery problems.
Many reviewers cite fair prices and strong value, especially during sales. Competitive pricing and acceptable product quality come up often. A small number say some items do not feel worth the full price.
Customers describe ordering as simple, with clear packaging and smooth phone or online checkout. Several praise the catalogue and website for making browsing and buying easy. Some reviews report fit issues that spoil the experience for certain shoppers.
Many reviewers say the fabric feel, build, and design match expectations. A clear set of complaints focuses on inconsistent sizing and changed cuts. A few mention sewn-in labels that irritate the skin.
Several reviewers say customer service responds quickly when problems come up. A small group finds courier notification emails too frequent or intrusive. Most communication issues link back to third-party courier behaviour rather than the company’s own contact.
Most reviews describe a positive experience with the brand, tied to delivery speed, returns, and how the products feel. A minority report strong negatives, mainly about sizing problems and parcels lost by the courier. Overall, satisfaction is common, with recurring issues in a few operational areas.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased some clothing from Lands End and I must say that I am thoroughly impressed with my experience. The quality of their clothing is outstanding for the price, and it is clear that they place a high value on style as well.
What really stood out to me about shopping at Lands End was how easy the online ordering process was. It's refreshing to see a company offer free exchanges, which gives shoppers peace of mind when selecting items that may not be quite right initially. Their customer service team were helpful too (although calling in wasn't necessary).
In addition, their 100% satisfaction guarantee or your money back policy shows how much confidence they have in their products.
Overall, I would highly recommend Lands End for anyone looking to update their wardrobe with high-quality pieces without breaking the bank.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lands' End sells clothing, footwear, and home products through its online store and catalogue. It offers ranges for men, women, and children, with product details and size information on the website. Customers can order online or by phone, and the company ships internationally, including to the UK. Product pages usually list measurements and care instructions to help shoppers pick sizes and materials.