Reviews are split: many praise quick, responsive help in person, while many others describe major problems with online orders. Several customers report missing or misdescribed items and refund or return requests that stayed unresolved. Some say messages went unanswered and order or consignment statuses changed without explanation. Positive notes focus on fast delivery, helpful staff, and accurate listings.
Examples from available reviews (Nov 2021 – Feb 2026).
Good site with quick delivery to USA though import fees applied.
“Best site, quick delivery to USA, did get some import fees though which I expected. Great bags”
Immediate response and professional, helpful, and friendly team.
“Risposta immediata, disponibilità, gentilezza, professionalità.”
Store closed and items shipped abroad without owners' permission.
“instead you sneaked off and shipped everything to Italy without people’s permission.”
Received poor, misrepresented lamp and company refused a proper refund.
“The lamp isnt even rattan its plastic and cheap.”
Most negative accounts describe fulfilment breakdowns, such as orders marked as shipped that never left and consigned items that were not returned. Several reviewers mention a sudden store closure and drawn-out return disputes. Fewer reviews describe on-time deliveries and efficient in-person service.
Many reviewers say refunds were denied, only issued after bank disputes, or tied to requests to pay return shipping. Some report higher prices than comparable options or unexpected import fees. A smaller set of reviews says pricing feels fair for the quality.
Positive reviews point to well-chosen listings and clear descriptions that helped them decide. Common complaints include missing order confirmations, long international shipping times, and manuals or instructions not provided in English. Some also mention difficulty with assembly instructions and tracking, though these comments appear less often.
Several reviewers report items arriving damaged, missing key parts, or looking materially different from the photos. Others describe dependable, high-quality lights and products that work as expected. Overall, comments about misrepresentation and damage outweigh the positive quality notes.
Many reviews describe emails going unanswered, customer-service messages receiving no reply, and reviewer posts being flagged. A smaller but steady group praises specific staff members for fast, helpful responses. Some negative exchanges also include replies described as accusatory or dismissive.
Feedback draws a clear line between highly rated in-person or one-to-one experiences and poorly rated online transactions. Many five-star reviews highlight staff professionalism and the product selection. Many one-star reviews allege non-delivery, held-back consignments, and refunds that were never resolved, leaving a polarised overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (53) · Collected.reviews (1) · Quotes shortened · As of: February 2026
No notification of site closure; items shown returned unexpectedly.
“Didn’t receive any notification of closure.”
Loved Lampoo's curation, service, and product quality before closure.
“LAMPOO as Lampoo had the best curated items, the best and and most accurate descriptions, the best quality products and the range of choice for the customer was the BEST too!”
No response to emails about returned Gucci items.
“I have received no answer to my emails regarding the return of my Gucci goods.”
They delayed returns, now claim items lost and offered low compensation.
“Lampoo has delayed returning them and making different excuses.”
Company gave vague updates and allegedly kept items unlawfully.
“Lampo is keeping my items against my wish, which is unlawful, and in breach of our contract.”
Store closed and items shipped abroad without owners' permission.
“instead you sneaked off and shipped everything to Italy without people’s permission.”
Company accused reviewer of lying while withholding payments.
“Lampoo said to me to "stop spreading lies" and yet still no payments :)))”
Consigned items sold but seller hasn't paid or responded; store closed.
“Team is not responding to any of my emails regarding the payment.”
Company replies to reviews but ignores direct emails.
“Lampoo flagged my previous review because it mentioned them withholding my property and ignoring correspondence.”
Many consigned bags not returned and company is unresponsive.
“I am still waiting for my items to arrive.”
Store closed; items shipped abroad and returns lack tracking or communication.
“Chelsea store shut down yet we were not offered the option to collect our items”
No responses about consignment returns; reviewer wouldn't recommend.
“Extremely disappointed with the service.”
Received incorrect ring size and couldn't contact company to return.
“No one got back to me”
Order was returned to sender; poor communication and refund issued.
“Checked the DPD tracking link on 10/12 and it said “returned to sender” in Japan.”
Order not dispatched and customer service unresponsive, causing worry.
“still No sign yet of order has been dispatched.”
Terrible online service; shop products and staff were great.
“Terrible online service not to ever be used until they improve .”
No order confirmations or replies, refund only after contacting CEO.
“I had no confirmation email, no contact from Lampoo re my order .”
Professional and transparent service instilled full trust.
“So professional! Have full trust of your perfect experience and Transparency on details of each item!”
Order confirmed but not dispatched and customer service unresponsive.
“Still no coat or email nothing for over 2 weeks.”
Good site with quick delivery to USA though import fees applied.
“Best site, quick delivery to USA, did get some import fees though which I expected. Great bags”
Pendants arrived well packaged; seller provided helpful communication.
“Cindy was with me every step of the way answering all of my questions.”
Received poor, misrepresented lamp and company refused a proper refund.
“The lamp isnt even rattan its plastic and cheap.”
Reviewer expresses strong positive enthusiasm without details.
“Mir 2025 toooop!!”
Single-word positive praise written in Italian.
“Incredibili”
Reviewer reports having a good experience.
“Good experience”
Reviewer reports a very great experience.
“Very great experience”
Reviewer calls company fraudulent and had to resolve refund through bank.
“This place is absolute fraud, do not order from them.”
Shipping label created but order never shipped; customer service templated.
“SCAM. You will not get your order.”
Reviewer gives repeatedly positive short praise.
“Top top top top”
Received light missing an essential part despite picture showing it.
“They said that that part wasn't included in the product, even though it was pictured in the listing.”
Praises cutting-edge technology and very professional staff.
“tecnologie all'avanguardia e personale fantastico. gentilezza e professionalità! complimenti allo staff”
Ordered event materials delivered punctually and staff were helpful.
“Ordinato del materiale per un evento consegna puntuale e persone disponibili”
Reviewer calls them fantastic and super professional.
“Fantastici.,super professionali”
Staff always available and products consistently high quality.
“Personale sempre disponibili, merce sempre funzionante e di alta qualità.”
Wrong chandelier sent and company won't refund shipping costs.
“They sent the wrong light. I can send it back, but they will not refund the shipping cost of either buying the lamp or sending it back.”
Lights looked nothing like advertised and customer service ignored returns.
“LAMPPO IS BY FAR THE WORST ONLINE COMPANY WE HAVE EVER ENCOUNTERED!!”
Reviewer praises efficiency succinctly in Italian.
“Efficienza”
Poor contact, long China shipping, and wrong expensive lights delivered.
“DO NOT BUY FROM LAMPPO!!”
No responses to messages and no delivery updates after two weeks.
“No customer service, zero response to multiple message to the customer service link on the website.”
Multiple lamps arrived damaged and returns were ignored.
“3 were damaged quite badly and had to be discarded.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lampoo is an online retailer that sells lighting and related home fixtures. Its website lists individual items with photos, specs, and prices. Customers order through online checkout and can arrange delivery to domestic and international addresses. Lampoo offers ways to contact the team about products, orders, and returns.