Reviews Analysed
21
We Collect & Analyse Reviews
Lampoo
Experiences & Reviews
Lampoo was an online and physical resale platform focused on pre-owned designer fashion and accessories. People searching reviews for Lampoo typically look for information about consignment sales, order fulfilment, returns, refunds and customer support. This summary compiles reviewer-reported experiences to help consumers assess reliability and common issues.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
27d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Most reviewers describe failures around returns, refunds and store closure handling; a minority recall friendly or prompt in-person staff.
Share
Weak
25%
💰
Value for money
Views split: a couple of reviewers praised reasonable prices or curated finds, while others complained about high charges and shipping fees.
Share
Mixed
3%
⚡
User experience
Frequent reports of delayed dispatches, missing tracking updates and site/closure problems that disrupted orders and returns.
Share
Weak
14%
🔧
Product quality
Several reviewers praised curated, high-quality items and accurate descriptions; a smaller group reported sizing or quality disappointments.
Share
Mixed
8%
📞
Communication
Many reviewers say emails, phone lines and messages went unanswered; some reported no prior notification of closure and limited follow-up.
Share
Weak
23%
⭐
Overall experience
Overall reports are predominantly negative: withheld or delayed items, non-responsiveness and unresolved returns outweigh the positive testimonials.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
THE BEST 2nd hand fashion platform - I’m so sad it’s gone 😭😭😭
"The fact that Lampoo company closed its doors is the saddest fashion news that I encountered in the past 10 years‼️ I literally dread the sad news eve..."
Linda
Trustpilot
Sep 30, 2025
Featured for: Strong positive praise and platform loyalty
I placed an order on the 23rd Nov…
"I placed an order on the 23rd Nov ,payed in full +£12 express delivery to UK .I had no confirmation email, no contact from Lampoo re my order .I rang..."
Havana
Trustpilot
Sep 30, 2025
Featured for: Refund obtained after contacting CEO
Unprofessional, slow to return items, unorganised
"Chelsea store shut down yet we were not offered the option to collect our items, instead all items were shipped to Italy. I have requested for an item..."
Kit Cat
Trustpilot
Sep 30, 2025
Featured for: Unprofessional handling; items shipped abroad
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sha
trustpilot.com
Sep 30, 2025
Didn’t receive any notification of…
Didn’t receive any notification of closure. Just opened site and checked to see any of my goods sold. Panic when found website closed and it says all...
L
Linda
trustpilot.com
Sep 30, 2025
THE BEST 2nd hand fashion platform - I’m so sad it’s gone 😭😭😭
The fact that Lampoo company closed its doors is the saddest fashion news that I encountered in the past 10 years‼️ I literally dread the sad news eve...
L
Lisa
trustpilot.com
Sep 30, 2025
I have received no answer to my emails…
I have received no answer to my emails regarding the return of my Gucci goo...
M
Maryam Safai
trustpilot.com
Sep 30, 2025
Dishonest Lampoo. Over six months ago I requested for…
Over six months ago I requested for returns of my brand new designer boots and sunglasses. Lampoo has delayed returning them and making different excu...
P
Polina G
trustpilot.com
Sep 30, 2025
Unlawful Practice
For the past 3 months I have been in communication with Lampoo asking for my items to be returned. They keep giving vague answers, one day saying that...
C
C
trustpilot.com
Sep 30, 2025
Why if you had planned to close the…
Why if you had planned to close the Chelsea Kings Rd store not email/contact the owners of all items that you had been trusted to sell on their behalf...
G
Gina
trustpilot.com
Sep 30, 2025
Lampoo said to me to "stop spreading…
Lampoo said to me to "stop spreading...
K
Kseniia Baziian
trustpilot.com
Sep 30, 2025
Disgusting experience with Lampoo
Disgusting experience with Lampoo from the very beginning. I consigned 6 very expensive items to the King's Road store in December, it took until Febr...
H
Hello Friend
trustpilot.com
Sep 30, 2025
LAMPOO RESPONDS TO MY REVIEW BUT NOT TO MY EMAILS?
Lampoo flagged my previous review because it mentioned them withholding my property and ignoring correspondence. It's clear they're prompt in addressi...
B
Ben Farnham
trustpilot.com
Sep 30, 2025
AVOID AVOID AVOID.
I had 17 bags listed with Lampoo. They sold two of them and I have initiated a returns on the 17th of January 2024. I am still waiting for my items to...
K
Kit Cat
trustpilot.com
Sep 30, 2025
Unprofessional, slow to return items, unorganised
Chelsea store shut down yet we were not offered the option to collect our items, instead all items were shipped to Italy. I have requested for an item...
I
Inna UK
trustpilot.com
Sep 30, 2025
I would not recommend at all !
I would not recommend at all . Extremely disappointed with the service. Requested for my bag to be return as no update received on the...
R
Roshni Patel
trustpilot.com
Sep 30, 2025
Scam company
I ordered a ring online - the description of size did not match the image so I asked several people via email and Instagram to confirm. No one got bac...
r
ruth halls
trustpilot.com
Sep 30, 2025
Would not use again
Ordered on 23/11 - didn’t receive any communications. Checked the DPD tracking link on 10/12 and it said “returned to sender” in Japan. No answer o...
J
Jane
trustpilot.com
Sep 30, 2025
Bought a bag on Nov 26
Bought a bag on Nov 26, but now it's Dec 11, still No sign yet of order has been dispatched. A few...
v
valentine menet
trustpilot.com
Sep 30, 2025
Lampoo review
Terrible online service not to ever be used until they improve . Great shop and products along with friendly customer service. They need a new busines...
H
Havana
trustpilot.com
Sep 30, 2025
I placed an order on the 23rd Nov…
I placed an order on the 23rd Nov ,payed in full +£12 express delivery to UK .I had no confirmation email, no contact from Lampoo re my order .I rang...
J
Joanna Nassar
trustpilot.com
Sep 30, 2025
So professional!
So professional! Have full trust of your perfect e...
r
roselondon
trustpilot.com
Sep 30, 2025
I bought a coat online - never sent it…
I bought a coat online and they confirmed the order. One week later no despatch email! So I called the number on the website loads - never answered. I...
S
Sammy Conn
trustpilot.com
Sep 30, 2025
Great bags
Best site, quick delivery to USA, did get some...
Conclusion
Reviewer reports show consistent problems with returns, refunds and post-closure handling of consigned items, with many citing non-response to emails and inactive phone lines. A number of users allege withheld items or long delays when requesting returns; some are pursuing legal action. At the same time a smaller set of reviewers praised the curation, item quality and helpful in-person interactions prior to these issues. If you consider buying from or consigning items with Lampoo, check payment protections, keep records of communications and consider avoiding consigning high‑value pieces until resolution of outstanding claims is clear.