Reviews are split: many praise quick, responsive help in person, while many others describe major problems with online orders. Several customers report missing or misdescribed items and refund or return requests that stayed unresolved. Some say messages went unanswered and order or consignment statuses changed without explanation. Positive notes focus on fast delivery, helpful staff, and accurate listings.
Examples from available reviews (Nov 2021 – Feb 2026).
Good site with quick delivery to USA though import fees applied.
“Best site, quick delivery to USA, did get some import fees though which I expected. Great bags”
Immediate response and professional, helpful, and friendly team.
“Risposta immediata, disponibilità, gentilezza, professionalità.”
Store closed and items shipped abroad without owners' permission.
“instead you sneaked off and shipped everything to Italy without people’s permission.”
Received poor, misrepresented lamp and company refused a proper refund.
“The lamp isnt even rattan its plastic and cheap.”
Most negative accounts describe fulfilment breakdowns, such as orders marked as shipped that never left and consigned items that were not returned. Several reviewers mention a sudden store closure and drawn-out return disputes. Fewer reviews describe on-time deliveries and efficient in-person service.
Many reviewers say refunds were denied, only issued after bank disputes, or tied to requests to pay return shipping. Some report higher prices than comparable options or unexpected import fees. A smaller set of reviews says pricing feels fair for the quality.
Positive reviews point to well-chosen listings and clear descriptions that helped them decide. Common complaints include missing order confirmations, long international shipping times, and manuals or instructions not provided in English. Some also mention difficulty with assembly instructions and tracking, though these comments appear less often.
Several reviewers report items arriving damaged, missing key parts, or looking materially different from the photos. Others describe dependable, high-quality lights and products that work as expected. Overall, comments about misrepresentation and damage outweigh the positive quality notes.
Many reviews describe emails going unanswered, customer-service messages receiving no reply, and reviewer posts being flagged. A smaller but steady group praises specific staff members for fast, helpful responses. Some negative exchanges also include replies described as accusatory or dismissive.
Feedback draws a clear line between highly rated in-person or one-to-one experiences and poorly rated online transactions. Many five-star reviews highlight staff professionalism and the product selection. Many one-star reviews allege non-delivery, held-back consignments, and refunds that were never resolved, leaving a polarised overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (53) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Accuses company of fake labels and not sending products.
“SCAM OF A COMPANY. THEY TAKE YOUR MONEY AND NEVER SEND PRODUCT.”
Order never shipped despite labels; no customer service and possible fake reviews.
“BUYER BEWARE. You will not get your order.”
Instructions not available in English, causing frustration.
“Can’t get instructions in English.”
Nino provided a warranty for a special disco night in Zanzibar.
“Very nice Nino a warranty in special disco night for Zanzibar”
Quick responses and Salt Lake Rattan light matched expectations.
“I am totally in love with my Salt Lake Rattan light.”
Return refused outside 30 days and company hard to contact.
“If you try at 34 days, they will not accept return on it.”
Paid $400 and not received dining lamp after eight weeks; alleges scam.
“It's a scam.”
Product poor quality and refund required credit card dispute after paid return shipping.
“I had to file a grievance with my credit card company.”
Product differed from photos and was cheaper elsewhere; returns refused.
“They look nothing like the picture.”
Seller was responsive and very helpful in answering questions.
“Nino always ready to help and solve any questions.”
Wrong items sent and company demands return freight from customer for refund.
“Will not refund me unless I pay for return freight.”
Immediate response and professional, helpful, and friendly team.
“Risposta immediata, disponibilità, gentilezza, professionalità.”
Long China shipping and Chinese instructions made assembly near impossible.
“the directions were in Chinese”
Hi everyone! It is my pleasure to tell you that Lampoo is the best online shop in my opinion. I bought the most gorgeous gold hobo bag there, due to their friendly customer service and reasonable price. However, when they failed to deliver it to me, they refused refund without giving any excuse. Besides, I’m not satisfied with the quality of the products they are selling. They should also give good discounts so that customers don’t get disappointed buying things online.That is kind of far, but still I want you to write me a review about the hobo bag I bought at Lampoo and the delivery guys failed to deliver without giving a proper refund. I’m appealing for help to get my refund.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lampoo is an online retailer that sells lighting and related home fixtures. Its website lists individual items with photos, specs, and prices. Customers order through online checkout and can arrange delivery to domestic and international addresses. Lampoo offers ways to contact the team about products, orders, and returns.