Many buyers praise La Redoute’s quality across clothing, babywear, and home linens. Several customers report quick delivery and an easy ordering process. A notable group of reviews describes major fulfilment failures: wrong or missing items, damaged deliveries, withheld payments, and slow refunds. Customer service fixes some simple issues, but more complex returns or replacements often stay unresolved.
Examples from available reviews (Dec 2021 – Feb 2026).
Great quality products with quick delivery for home and fashion.
“Great quality products.”
Easy order and next-day delivery with correct sizing and condition.
“Everything went smoothly on this occasion”
Coffee table arrived broken and customer service did not respond.
“No contact, no refund, no replacement - they just took my money and vanished.”
Sofa order repeatedly failed, funds held and no satisfactory resolution.
“They kept €1,500 for more than two months in their bank account.”
Some reviewers report fast, accurate deliveries and helpful agents who sort out discounts or small order issues. More reviews describe orders that never arrive, repeated delivery problems, damaged items, and refunds that are late or never paid. Several accounts mention money being held and cases left open for weeks or months.
Many shoppers say sale prices offer strong value and describe certain items as good price-to-quality picks. Others feel the regular prices are high, and one review points to a big price difference between variants. A few mention pricing that feels deceptive, though sale-bargain praise appears more often.
Customers often describe the website as easy to use, phone ordering as straightforward, and parcel-shop collection as convenient. Several reviews say returns and replacements move slowly or feel difficult, with repeated follow-ups needed. A small number mention compatibility problems, such as mattresses and frames.
Many reviews single out items they like, including duffle coats, duvet sets, baby clothes, and well-made furniture. Others describe damage on arrival, poor finishing on small tables, and lamps that fall short of expectations. Praise for quality sits alongside reports of broken or low-quality deliveries.
Some customers say they got clear updates and were kept informed about delays. Many others report limited or missing updates, confusion about items shipping from France, and issues involving the courier Evri. Several reviewers say poor communication dragged out the resolution of problems.
Reviews split between high satisfaction with products and serious breakdowns in fulfilment or after-sales support. Positive experiences focus on quality and smooth delivery, while negative ones cite wrong items, damage, withheld payments, and missing refunds. This contrast comes up repeatedly.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Fast delivery, well packed and good quality at fair price.
“Fast, well packed, good quality, fair price, exactly as advertised.”
Easy ordering and kept informed about expected delivery.
“kept up to date with my order”
Mattresses and bed frames incompatible and company offered no solution.
“Company sells mattresses and bed frames on their website that are incompatible with each other.”
Quick delivery and very good quality French baby clothes.
“Really good quality baby grows”
Issue caused by poor communication with courier, refunded quickly.
“it seems like there's not great communication between La Redoute and Evri”
Promised delivery delayed and bed lost; next delivery a month away.
“They promise delivery in 5 to 7 days.”
Wrong items delivered and customer service demanded extra payment for replacement.
“Got a smashed parcel and 2 bathing suit bottoms while I had ordered a top and a bottom.”
Damaged table, poor return handling and delayed replacement delivery.
“the table looks cheap. Worse than IKEA quality.”
Order not received and refund delayed, prompting legal action.
“never received order after 4 weeks.”
Received wrong items, returned them, but still awaiting refund.
“I was sent chairs instead of the stools I ordered 36days ago.”
Received damaged goods and had poor, delayed customer service responses.
“poor customer service and poor morals.”
Deliveries were repeatedly late and customer service provided no solutions.
“Le date di consegna sono state continuamente disattese, con ritardi di settimane”
Coffee table arrived broken and customer service did not respond.
“No contact, no refund, no replacement - they just took my money and vanished.”
Delivery was extremely delayed and communication from the company was poor.
“Poor communication. Absolutely terrible service.”
Many items were incorrect and returns were inconveniently difficult.
“Almost everything I had ordered came wrong!”
Order did not arrive and the company provided no proactive updates.
“wasn't PROACTIVELY kept updated by the business”
Reviewer warns to stay away and calls LaRedoute scammers.
“Stay away from LaRedoute, they are scammers.”
Small side tables showed poor quality and customer service delayed resolution.
“Two small side tables are really rubbish quality with cheap paint”
Products were excellent and customer support was praised as fantastic.
“Amazing products AND CUSTOMER SUPPORT.”
Sofa order repeatedly failed, funds held and no satisfactory resolution.
“They kept €1,500 for more than two months in their bank account.”
I am a repeat customer at La Redoute. This has been attributed to the first-class customer service that the support team offers. They are very kind and go an extra mile to ensure that I get what I want. I must say for every purchase , I have gotten value for my money. Lastly, I ordered maternity wear and ankle boots for my wife and they are amazing. The dress fits her well as the fabric is unique and of good quality. She complains a lot of itchiness when she wears cotton but she is delighted about this one. It is pure cotton and not just not a label that it is 100% cotton. The boots are also wonderful and she looks so stylish on them. Once again thankyou, we are happy clients.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
La Redoute is a French-founded online retailer focused on fashion, homeware, and furniture. It sells clothing for adults and children, babywear, bedding, sofas, tables, and lighting. Customers can order online or by phone, with home delivery or parcel-shop collection. The site lists product variations, sale events, and delivery options across the UK and continental Europe.