Many buyers praise La Redoute’s quality across clothing, babywear, and home linens. Several customers report quick delivery and an easy ordering process. A notable group of reviews describes major fulfilment failures: wrong or missing items, damaged deliveries, withheld payments, and slow refunds. Customer service fixes some simple issues, but more complex returns or replacements often stay unresolved.
Examples from available reviews (Dec 2021 – Feb 2026).
Great quality products with quick delivery for home and fashion.
“Great quality products.”
Easy order and next-day delivery with correct sizing and condition.
“Everything went smoothly on this occasion”
Coffee table arrived broken and customer service did not respond.
“No contact, no refund, no replacement - they just took my money and vanished.”
Sofa order repeatedly failed, funds held and no satisfactory resolution.
“They kept €1,500 for more than two months in their bank account.”
Some reviewers report fast, accurate deliveries and helpful agents who sort out discounts or small order issues. More reviews describe orders that never arrive, repeated delivery problems, damaged items, and refunds that are late or never paid. Several accounts mention money being held and cases left open for weeks or months.
Many shoppers say sale prices offer strong value and describe certain items as good price-to-quality picks. Others feel the regular prices are high, and one review points to a big price difference between variants. A few mention pricing that feels deceptive, though sale-bargain praise appears more often.
Customers often describe the website as easy to use, phone ordering as straightforward, and parcel-shop collection as convenient. Several reviews say returns and replacements move slowly or feel difficult, with repeated follow-ups needed. A small number mention compatibility problems, such as mattresses and frames.
Many reviews single out items they like, including duffle coats, duvet sets, baby clothes, and well-made furniture. Others describe damage on arrival, poor finishing on small tables, and lamps that fall short of expectations. Praise for quality sits alongside reports of broken or low-quality deliveries.
Some customers say they got clear updates and were kept informed about delays. Many others report limited or missing updates, confusion about items shipping from France, and issues involving the courier Evri. Several reviewers say poor communication dragged out the resolution of problems.
Reviews split between high satisfaction with products and serious breakdowns in fulfilment or after-sales support. Positive experiences focus on quality and smooth delivery, while negative ones cite wrong items, damage, withheld payments, and missing refunds. This contrast comes up repeatedly.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service resolved discount issue and quality product arrived well packaged.
“Annie in Customer Services was very helpful and resolved matters.”
Quick delivery, good communication and pleased with sale purchase.
“Quick delivery, good communication.”
Good communication and on-time arrival.
“Good communication, arrived on time.”
Quick delivery and a good product.
“Quick delivery Good product”
Great quality products with quick delivery for home and fashion.
“Great quality products.”
Great quality and fast delivery; very satisfied.
“Great quality. Fast delivery.”
Rug quality poor, returned three weeks ago and still no refund.
“still no refund.”
Parcel delivered and product quality is great.
“quality is great”
Sweater not as chunky as described and poor fit.
“But it's not, it's more like a long sleeve T shirt”
Reliable company with great quality and prompt delivery.
“Most reliable company to order from!”
Order arrived as promised and on time.
“arrived as promised on time”
Good products at a good price.
“Good products, good price.”
Product good but delivery took longer than expected.
“product took a while to get to me”
Light doesn't remain upright despite tightening; acceptable at sale price.
“The light unfortunately doesn't remain upright”
Phone orders were easy and deliveries arrived promptly to parcel shop.
“arrived at parcel shop within just over a week”
Good choice with quality products and reliable delivery.
“Good choice, quality and delivery”
Easy order, product as specified, informed about delivery delay.
“I was kept informed when there was a delay on delivery.”
Fantastic duffle coat with good quality at a great price.
“Fantastic duffle coat, quality at a great price”
Easy website, good delivery times and good value for money.
“Great company, easy to use website, good delivery times and good value for money!”
Wrong item sent and awaiting company response.
“Sent wrong item. Still awaiting a response from them.”
One item missing; supplier out of stock and refund delayed.
“Only one item turned up.”
Sofa delivered defective and customer service offered only a three-month delay.
“Ils nous ont donné un délai de trois mois pour une nouvelle date, soit le mois de février 2026.”
Company charged for a cancelled order and sent payment reminders.
“They are charging me for an order I canceled at the very beginning”
Poor returns experience with delayed or missing refunds.
“I never got my money back.”
Orders delayed and communication misleading about items shipped from France.
“This site is not clear that items come from France”
Beautiful dressing table and helpful customer service despite courier issues.
“The dressing table itself is absolutely beautiful”
Boots lost in courier network and customer service provided no clear update.
“lost in the evri network”
Multiple orders had issues and customer service has not resolved them.
“none of the client support team has been able to resolve the issues”
High quality duvet set arrived promptly and met expectations.
“the duvet cover and pillow cases are real quality”
Glass lamp arrived broken but company refused a full refund.
“the company refused to refund the price”
Evri failed deliveries twice and refunds were delayed.
“First time they returned it to the depot for no reason what so ever”
Easy order and next-day delivery with correct sizing and condition.
“Everything went smoothly on this occasion”
Table arrived damaged and customer service delayed return and replacement.
“immediately discovered the table top wood is damaged”
Perceived unjustified £100 price difference between colour variants.
“To think the varnish commands a £100 price difference is absolute laughable and deceptive.”
Order never sent and company offered courier excuses without resolution.
“Just didn't bother to send my order”
Returns process was straightforward and professionally handled.
“how straightforward the returns process was”
Boxes lost in courier network and La Redoute billed customer twice.
“They have now billed me again for another set”
Positive long-term experience with quality items and good communication.
“Quality items, competitive prices and fantastic communication”
Clothes are good quality but can be pricey without sale.
“Good quality clothes, bought on sale otherwise a little on the pricier side.”
Products are great but delivery courier Evri is very poor.
“Evri is terrible.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
La Redoute is a French-founded online retailer focused on fashion, homeware, and furniture. It sells clothing for adults and children, babywear, bedding, sofas, tables, and lighting. Customers can order online or by phone, with home delivery or parcel-shop collection. The site lists product variations, sale events, and delivery options across the UK and continental Europe.