Reviews Analysed
21
We Collect & Analyse Reviews
La Redoute
Experiences & Reviews
La Redoute is a French-origin online retailer active in the UK market, specialising in fashion, homeware and furniture. The site sells own-brand and third-party products across clothing, bedding, babywear and larger items such as tables and armchairs. Orders are fulfilled via a mix of warehouses and external couriers; returns and customer support are handled through its online customer-service channels. Consumers researching La Redoute often look for information on delivery times, parcel handling, returns policies and product quality before purchase.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
10d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Customer-service experiences vary: several reviews praise helpful staff, but many report slow responses, unresolved returns and refund disputes.
Share
Weak
19%
💰
Value for money
Some shoppers report good value and reasonable prices for furniture and clothing; others call pricing confusing or note extra costs.
Share
Mixed
12%
⚡
User experience
Many reviewers describe ordering as easy and being kept up to date; a minority mention misleading product pages or checkout issues.
Share
Strong
8%
🔧
Product quality
Product quality is often praised for clothing, bedding and some furniture, but multiple reports describe damaged, missing or incorrect items on arrival.
Share
Mixed
17%
📞
Communication
Frequent complaints concern courier communication and overseas shipping notices; some customers do report clear tracking and prompt updates.
Share
Weak
18%
⭐
Overall experience
Overall impressions are split: many customers are satisfied with items and service, while others face delivery failures, damage and poor resolution.
Share
Mixed
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Maternity wear ad ankle boots
"I am a repeat customer at La Redoute. This has been attributed to the first-class customer service that the support team offers. They are very kind and go an extra mile to ensure that I get what I want. I must say for every purchase , I have gotten value for my money. Lastly, I ordered maternity wear and ankle boots for my wife and they are amazing. The dress fits her well as the fabric is unique and of good quality. She complains a lot of itchiness when she wears cotton but she is delighted about this one. It is pure cotton and not just not a label that it is 100% cotton. The boots are also wonderful and she looks so stylish on them. Once again thankyou, we are happy clients."
Chris Wesley
Collected.reviews
Dec 01, 2021
Featured for: Positive service and product praise
What is happening to online stores?
"What is happening to online stores? Every order I get now is an utter shambles. This site is not clear that items come from France (using a .co.uk web..."
Paul Devine
External Source
Oct 02, 2025
Featured for: Negative courier and shipping communication
The ítem arrived broken and they refused to refund
"My partner ordered a glass lamp online. It arrived completely broken. The company refused to refund the price (onl..."
Miguel Barreda
External Source
Sep 25, 2025
Featured for: Damaged product and refund dispute
Good products, horrible customer service , returns service
"I generally like what I've ordered so far,hence 3 starts and not 1! So far had around 3 orders for sure and like the furniture. However none of my ord..."
Sofia T
External Source
Oct 01, 2025
Featured for: Repeated delivery and returns issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Paul Devine
External Source
Oct 02, 2025
What is happening to online stores?
What is happening to online stores? Every order I get now is an utter shambles. This site is not clear that items come from France (using a .co.uk web...
S
Sarah T
External Source
Oct 02, 2025
Ordered a dressing table and so happy…
Ordered a dressing table and so happy with it. Although I see lots of negative reviews with the customer service and damaged items, I had no issues wi...
H
Helen Marshall
External Source
Oct 02, 2025
Item lost in post
I ordered some doc marten boots which have been lost in the evri network. Called la redoute customer service who just said they needed...
S
Sofia T
External Source
Oct 01, 2025
Good products, horrible customer service , returns service
I generally like what I've ordered so far,hence 3 starts and not 1! So far had around 3 orders for sure and like the furniture. However none of my ord...
M
Marcus Gilmour
External Source
Sep 27, 2025
Quality item.
Renewing bedding after bedroom renovation, and started my searching. La Redoute came up with exactly what I was after - a sage green checked duvet set...
M
Miguel Barreda
External Source
Sep 25, 2025
The ítem arrived broken and they refused to refund
My partner ordered a glass lamp online. It arrived completely broken. The company refused to refund the price (onl...
M
Mrs. Lesley Donaldson
External Source
Sep 25, 2025
Everything went smoothly.
Easy to order and the item arrived the following day. Orders can often take over a week to arrive so it obviously came from the UK warehouse....
A
Amie
External Source
Sep 25, 2025
Damaged on arrival
I ordered a (£399.99) table, opened the top of the box and immediately discovered the table top wood is damaged. I haven't taken it out of the box so...
N
Nas
External Source
Sep 23, 2025
Deceptive
Overpriced. Can you imagine there is a product called “Noyeto Wood & Metal Desk” in 2 colours, oak and walnut. The oak is £479.99 and the walnut is £5...
M
Mrs Caitherine Pelly
External Source
Sep 18, 2025
Just Don't
Just didn't bother to send my order and messed me about saying it was something to do wit...
M
M Hunt
External Source
Sep 17, 2025
A very professional company
Unfortunately, the product I bought was too big for me and I had to return it. However, I'm giving a five star review to acknowledg...
K
Karen D
External Source
Sep 17, 2025
Disappointed customer La Redoute
La Redoute refused to submit my review on their website. I ordered seagrass boxes (set of 3) on 1st September (now lost on Evri network and confirmed...
I
Iiswaz
External Source
Sep 16, 2025
Exceptional
Been with La Redoute for a while now and my experience has been positive all round. Quality items, competitive prices and fantastic communication thro...
K
Kabir
External Source
Sep 16, 2025
Good quality clothes
Good quality clothes, bought on sale o...
N
Natalie.d
External Source
Sep 15, 2025
Great products, terrible courier.
Great products, however I wish they would us...
M
Mrs Hunter
External Source
Sep 15, 2025
An honest company
Fast, well packed, good quality,...
J
Jackie Sparrow
External Source
Sep 15, 2025
easy ordering
easy ordering, I was kept up to date wi...
J
Justin Aquino
External Source
Sep 15, 2025
Company sells mattresses and bed frames…
Company sells mattresses and bed frames on their website that are incompatible with each other. One service representative admitted that they have had...
l
laura wood
External Source
Sep 15, 2025
Super quick delivery
Super quick delivery. Love French baby...
w
wagonwheelgirl
External Source
Sep 13, 2025
Issues resolved quickly but communication with courier needs to improve.
Editing my review- it seems like there's not great communication between La Redoute and Evri but I was refunded quickly when it was clear that that po...
Conclusion
Reviews show many shoppers receive good-quality clothing, bedding and furniture and sometimes praise helpful staff. However, a substantial number of reviews report delivery problems (frequently naming a specific courier), damaged or missing items and slow or unsatisfactory resolution of returns and refunds. If you plan to buy large or high-value items, check shipping origin, delivery options and the returns process before ordering. For smaller purchases some customers report fast delivery and satisfactory value, but consider tracking and delivery insurance for higher-risk orders.