Reviews Analysed
21
We Collect & Analyse Reviews
L.K.Bennett
Experiences & Reviews
L.K.Bennett is a British womenswear brand selling clothing, shoes and accessories through physical stores and an online shop. Consumers searching reviews often look for product durability, returns policy and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
18d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Many reviewers describe poor in-store service and order handling; a few name helpful staff, but most report unprofessional or unhelpful interactions.
Share
Weak
11%
💰
Value for money
Frequent complaints about delivery and return charges, perceived overpricing and misleading sale practices undermine customers' sense of value.
Share
Weak
15%
⚡
User experience
Customers report unreliable stock information and broken online return systems; several orders were cancelled or not dispatched despite confirmations.
Share
Weak
11%
🔧
Product quality
Multiple accounts of faulty or poorly designed items (shoes falling apart, loose straps, holes in garments) after short wear or first use.
Share
Weak
11%
📞
Communication
Numerous reports of unresponsive customer service: unanswered emails, voicemails and live chat, and slow or absent resolution of issues.
Share
Weak
20%
⭐
Overall experience
Most recent reviewers describe negative end-to-end experiences, though a small number praise product quality and individual staff members.
Share
Weak
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Extremely Disappointed – Quality & Customer Service Nowhere Near Premium
"If I could give zero stars, I would. This year, I decided to buy fewer items but of higher quality. LK Bennett is supposed to be a premium brand, so I..."
JI
Trustpilot
Sep 30, 2025
Featured for: Product failure and service refusal
charging me for return of faulty item
"I ordered a pair of shoes, which arrived damaged. I started the return process, however they charge for returns. Not acceptable, considering the fault..."
Sarah Ameen
Trustpilot
Sep 30, 2025
Featured for: Charged for returning faulty item
Item never despatched. It was for a wedding.
"I ordered a dress for a wedding in good time for Saturday 9th August. On 30th July I received an e mail from dpd to say that they were expecting my pa..."
Jane
Trustpilot
Sep 30, 2025
Featured for: Order not dispatched; refund issues
An excellent shopping experience: Luxury Women’s Clothing & Fashion
"L.K.Bennett is a fantastic luxury British brand offering women's designer clothing and fashion. I recently purchased some clothes from LK Bennett, and I must say that the experience was amazing! The website is user-friendly with everything easily accessible. The product images are perfect with different angles making it easy for me to decide what item would fit me well. When my package arrived, the dresses were beautifully packaged with great attention paid to detail. It even included a thank you note, which added a personal touch to my purchase experience. The quality of my clothing purchases was impressive too! They felt luxurious and fitted perfectly according to my size. Shopping at L.K Bennet exceeded my expectations in every way possible! I highly recommend this store if you're looking for affordable also yet luxury products without sacrificing on quality or style."
Flavie Kassulke
Collected.reviews
Aug 12, 2022
Featured for: Positive on quality and website
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
J M
trustpilot.com
Sep 30, 2025
One pair of shoes. Each shoe a different size
Ordered a pair of shoes in the sale for an event in London. Had them delivered for collection at the New Bond Street store. I requested to try my orde...
J
JI
trustpilot.com
Sep 30, 2025
Extremely Disappointed – Quality & Customer Service Nowhere Near Premium
If I could give zero stars, I would. This year, I decided to buy fewer items but of higher quality. LK Bennett is supposed to be a premium brand, so I...
S
Sarah Ameen
trustpilot.com
Sep 30, 2025
charging me for return of faulty item
I ordered a pair of shoes, which arrived damaged. I started the return process, however they charge for returns. Not acceptable, considering the fault...
K
Katy
trustpilot.com
Sep 30, 2025
Delivery and return total £9.90!
Delivery and return total £9.90! The first time I've ever purchased an Item from LK Bennett and it's definitely the last time. I'll never purchase LK...
S
Sara
trustpilot.com
Sep 30, 2025
My order never turned up
My order never turned up. LK Bennett claimed there was a mix up with the courier. I have still not received a refund nearly two weeks af...
K
Kat Groves
trustpilot.com
Sep 30, 2025
Poor shoe design & customer service
Bought ASPEN PLAITED FRONT GOLD SHOES for my wedding. Whilst the shoes fit perfectly even on the tightest setting the ankle strap is far too loose, an...
L
Liana
trustpilot.com
Sep 30, 2025
Great products and great service
Great quality shoes and a better price than what’s sold elsewhe...
D
David White
trustpilot.com
Sep 30, 2025
First Time - Avoid and By Far The Last Time
What to say.... 1st order and failed ordered a dress for an exclusive event they were in Stock received confirmation of said order and then cancelled...
A
Ailsa
trustpilot.com
Sep 30, 2025
Stock seems to be an issue
Love their shoes and am a regular customer in more recent years. Only marking three stars as twice now, I have ordered a handbag only to receive an em...
R
Rowland
trustpilot.com
Sep 30, 2025
Expensive shipping and returns charges
I've purchased full priced items from LK Bennett as in my previous review the company commented that free returns are offered for full priced items. T...
V
Victoria Williams
trustpilot.com
Sep 30, 2025
Store is nicely laid out but staff are…
Store is nicely laid out but...
T
Theresa Wride
trustpilot.com
Sep 30, 2025
Appalling on line service
The return service is appalling and not fit for purpose. I have attempted to return a dress for a week. The on line return service is not working. I h...
J
Jane
trustpilot.com
Sep 30, 2025
Item never despatched. It was for a wedding.
I ordered a dress for a wedding in good time for Saturday 9th August. On 30th July I received an e mail from dpd to say that they were expecting my pa...
E
Emma Snowden
trustpilot.com
Sep 30, 2025
No customer service
No customer service, they ignore emails! They also charge for returns so...
A
Ada Meneri
trustpilot.com
Sep 30, 2025
Terrible customer service or best say…
Terrible customer service or best say NO CUSTOMER SERVICE! Been trying for 3 days to get hold of someone and no phones are answered. Why say yo...
L
Laura
trustpilot.com
Sep 30, 2025
Dreadful
Dreadful, both in store and online. Over priced and sho...
C
Claudia Poleykett
trustpilot.com
Sep 30, 2025
Terrible customer service!
Bought a beautiful dress from LK Bennett. Did not notice until I wore the dress to wedding that there was a small hole on the back shoulder, where sil...
C
Chloe Scott
trustpilot.com
Sep 30, 2025
consumer rights, what?
They are disregarding and trading against consumer rights. While their customer service is polite, it's shoc...
M
MK
trustpilot.com
Sep 30, 2025
Shockingly bad experience
I’m really shocked by how bad the customer service system is. I placed an order days ago, and no updates since. I’ve been trying to contact their ‘liv...
a
anonymous
trustpilot.com
Sep 30, 2025
Items Showing as Available May Not Be
I ordered an item on line, showing as available and paid. A few days later I got an em...
Conclusion
Recent reviews show recurring issues with customer service responsiveness, online stock accuracy and returns handling. Multiple customers report paying for returns or delivery even when orders were faulty or not delivered. There are repeated product-quality complaints—shoes failing after short wear and garments arriving with defects. At the same time a minority of reviews praise product quality and named staff, indicating inconsistent performance across stores and teams. Prospective buyers should check the returns policy, keep order and delivery records, and consider contacting their payment provider if refunds or promised corrections are not made.