Reviews often mention orders that never arrived and refunds that took a long time to process. Many customers say phone, chat, and email support did not resolve their issues. A smaller group reports quick delivery, helpful staff, and items that arrived well packaged. Some reviewers also criticise delivery and return charges as too high.
Examples from available reviews (Aug 2017 – Mar 2026).
Charged twice for undelivered item and promised refund hasn't arrived.
“I have been charged twice for an item that wasn't delivered.”
Shoes fell apart after one evening and customer service refused remedy.
“shoes were already ruined after a single evening’s wear.”
Jacket delivered quickly and refund issued promptly after return.
“I received my refund within a couple of days”
Receiving daily marketing emails despite unsubscribing multiple times.
“I receive 1 to 2 a day, I have unsubscribed 10+ times”
Many reviews describe issues that were never resolved, including cancelled orders, missing parcels, and investigations that dragged on. Customers often say repeated attempts to get in touch reached no adviser or went straight to an answerphone. A few people report fast, effective help in store and quick refunds handled by specific staff.
Several shoppers say delivery and return fees reduced the value of their purchases. Some reviewers feel the price did not match the quality after items arrived damaged or poorly made. Other comments highlight good sale prices and strong value-for-wear on promotion buys.
Some customers ran into broken or blocked online steps, such as return pages that ask for passwords or systems that would not generate return labels. Others mention split shipments and stock messages that left them unsure what was happening. While a few describe good in-store experiences, the same digital usability problems come up repeatedly.
Multiple complaints describe items arriving damaged or failing after little use, including shoes and clothing. Some reviewers report wrong sizing or receiving two different-sized shoes in one box. A smaller number mention premium packaging and garments they consider high quality.
Many reviewers say the phone line cannot be reached and emails get no reply. Some also report ongoing marketing emails after unsubscribing and conflicting messages about what is in stock. A minority praise advisers for being polite or helpful.
Accounts split between customers who felt out of pocket with unresolved orders and those who had smooth purchases and supportive staff. Problems most often centre on delivery and customer support. Positive feedback tends to focus on in-store help and successful sale buys.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
Cannot reach an adviser on the phone.
“Impossible to speak to an adviser on the phone.”
Paid £4.95 delivery and £4.95 return, totaling £10 wasted.
“I paid £4.95 delivery and have had to pay the same amount to return the item which did not look like the picture online.”
Borrowed service staff gave inconsistent and confusing pricing information.
“Your LK borrowed how it works point 3, states I can buy garments at a reduced price.”
Returned item months ago and still awaiting refund, out of pocket $900.
“At present out of pocket $900 approximately which includes cost of item taxes”
Returned dress and not received refund; phone and emails unanswered.
“you cannot contact them over the phone at all”
Phone goes to answerphone and orders not dispatched despite payment.
“The phone line goes straight to an answer phone”
LK Borrowed service is slow and causes missed occasions.
“It takes ages to receive clothes meaning I’ve missed important occasions where I wanted to wear clothes I’d chosen”
Items cancelled then later resent and charged again, returns refused.
“they randomly sent me one of the cancelled items and charged me for it again”
L.K.Bennett is a fantastic luxury British brand offering women's designer clothing and fashion. I recently purchased some clothes from LK Bennett, and I must say that the experience was amazing! The website is user-friendly with everything easily accessible. The product images are perfect with different angles making it easy for me to decide what item would fit me well.
When my package arrived, the dresses were beautifully packaged with great attention paid to detail. It even included a thank you note, which added a personal touch to my purchase experience.
The quality of my clothing purchases was impressive too! They felt luxurious and fitted perfectly according to my size. Shopping at L.K Bennet exceeded my expectations in every way possible!
I highly recommend this store if you're looking for affordable also yet luxury products without sacrificing on quality or style.
International buyer experienced unhelpful phone support and poor product knowledge.
“the staff were very unhelpful and did not know their product”
No delivery after ten days and customer service unresponsive.
“Ordered online and 10 days later still no delivery.”
Wrong shoes were delivered and customer service did not respond.
“wrong shoes were delivered.”
Returns process unclear and customer service did not provide guidance.
“Returns Policy not clear they must change.”
Fab clothes and great prices during the sales.
“fab clothes & great prices in the sales”
Products offer good value and online service was great.
“Great products and money for value when considering price per wear.”
Customer received great service and loves their new shoes.
“great service and love my new shoes :-)”
Store phoned promptly and the item was delivered the following day.
“The Liverpool store phoned me the next day”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
L.K.Bennett is a British womenswear brand selling dresses, shoes, and accessories. It trades through physical stores and an online shop serving UK and international customers. The range covers occasionwear, footwear, and leather accessories. The website usually offers product pages and sizing details to help customers buy online.