Recent reviews show recurring issues with customer service responsiveness, online stock accuracy and returns handling. Multiple customers report paying for returns or delivery even when orders were faulty or not delivered. There are repeated product-quality complaints—shoes failing after short wear and garments arriving with defects. At the same time a minority of reviews praise product quality and named staff, indicating inconsistent performance across stores and teams. Prospective buyers should check the returns policy, keep order and delivery records, and consider contacting their payment provider if refunds or promised corrections are not made.
Examples from available reviews (Aug 2017 – Feb 2026).
Shoes fell apart after one evening and customer service refused remedy.
“shoes were already ruined after a single evening’s wear.”
Received damaged shoes and were charged return postage with no response.
“I do not feel I should be charged to return a FAULTY item.”
Dress was never sent and delivery fee not refunded.
“The parcel was never sent to me, never delivered”
The customer had an excellent, well-packaged purchase with luxurious quality items.
“Shopping at L.K Bennet exceeded my expectations in every way possible!”
Many reviewers describe poor in-store service and order handling; a few name helpful staff, but most report unprofessional or unhelpful interactions.
Frequent complaints about delivery and return charges, perceived overpricing and misleading sale practices undermine customers' sense of value.
Customers report unreliable stock information and broken online return systems; several orders were cancelled or not dispatched despite confirmations.
Multiple accounts of faulty or poorly designed items (shoes falling apart, loose straps, holes in garments) after short wear or first use.
Numerous reports of unresponsive customer service: unanswered emails, voicemails and live chat, and slow or absent resolution of issues.
Most recent reviewers describe negative end-to-end experiences, though a small number praise product quality and individual staff members.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Cannot reach an adviser on the phone.
“Impossible to speak to an adviser on the phone.”
Paid £4.95 delivery and £4.95 return, totaling £10 wasted.
“I paid £4.95 delivery and have had to pay the same amount to return the item which did not look like the picture online.”
Borrowed service staff gave inconsistent and confusing pricing information.
“Your LK borrowed how it works point 3, states I can buy garments at a reduced price.”
Returned item months ago and still awaiting refund, out of pocket $900.
“At present out of pocket $900 approximately which includes cost of item taxes”
Returned dress and not received refund; phone and emails unanswered.
“you cannot contact them over the phone at all”
Phone goes to answerphone and orders not dispatched despite payment.
“The phone line goes straight to an answer phone”
LK Borrowed service is slow and causes missed occasions.
“It takes ages to receive clothes meaning I’ve missed important occasions where I wanted to wear clothes I’d chosen”
Items cancelled then later resent and charged again, returns refused.
“they randomly sent me one of the cancelled items and charged me for it again”
L.K.Bennett is a fantastic luxury British brand offering women's designer clothing and fashion. I recently purchased some clothes from LK Bennett, and I must say that the experience was amazing! The website is user-friendly with everything easily accessible. The product images are perfect with different angles making it easy for me to decide what item would fit me well.
When my package arrived, the dresses were beautifully packaged with great attention paid to detail. It even included a thank you note, which added a personal touch to my purchase experience.
The quality of my clothing purchases was impressive too! They felt luxurious and fitted perfectly according to my size. Shopping at L.K Bennet exceeded my expectations in every way possible!
I highly recommend this store if you're looking for affordable also yet luxury products without sacrificing on quality or style.
International buyer experienced unhelpful phone support and poor product knowledge.
“the staff were very unhelpful and did not know their product”
No delivery after ten days and customer service unresponsive.
“Ordered online and 10 days later still no delivery.”
Wrong shoes were delivered and customer service did not respond.
“wrong shoes were delivered.”
Returns process unclear and customer service did not provide guidance.
“Returns Policy not clear they must change.”
Fab clothes and great prices during the sales.
“fab clothes & great prices in the sales”
Products offer good value and online service was great.
“Great products and money for value when considering price per wear.”
Customer received great service and loves their new shoes.
“great service and love my new shoes :-)”
Store phoned promptly and the item was delivered the following day.
“The Liverpool store phoned me the next day”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
L.K.Bennett is a British womenswear brand selling clothing, shoes and accessories through physical stores and an online shop. Consumers searching reviews often look for product durability, returns policy and customer service responsiveness.