Customers often praise Komodo for high-quality fabrics, sustainable credentials, and distinctive style. Many mention fast delivery plus helpful, personal service. A smaller group describes poor communication and long shipping waits. A few point to accuracy issues, such as prints not matching, or concerns about return costs.
Examples from available reviews (Aug 2020 – Feb 2026).
Describes clothing as ethical and high quality; returns straightforward.
“Ethical clothing, High quality.”
Customer service was brilliant, helpful and personal.
“Brilliant customer service, really helpful and personal”
Experienced very poor communication and excessively long shipping delays.
“I am very disappointed with the poor communication and unreasonably long wait.”
The dress print differed from photos; refund issued but not desired.
“Why would you lure your customers into believing what you do not sell?”
Many reviews describe customer support as quick, friendly, and focused on fixing problems. Several mention fast help with order mistakes and useful replies. A minority report issues that were not resolved and say Komodo would not respond.
Some reviewers say items are a bit expensive but still fair for the quality. A few mention subscription value and call it reasonable. Price comes up less often than comments about quality and service.
Many customers like the brand’s ethical stance and the clothing’s distinct style. Several also mention quick delivery and easy returns. Some reviews about the learning app highlight strong engagement and measurable improvement for children.
Most feedback focuses on soft fabrics, durable construction, and well-made garments. Reviewers often mention organic cotton, cosy knits, and shoes that feel sturdy. A few reports note differences between the images and the prints that arrived.
Several customers mention clear, fast email replies and proactive updates. Others describe very poor communication, unanswered emails, and long shipping delays. Feedback splits between responsive experiences and cases with late or missing updates.
Most reviews show high satisfaction, driven by quality, ethics, and service. Negative experiences centre on communication breakdowns and occasional fulfilment mistakes. Overall, feedback ranges from very positive to a small number of serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Enjoys the brand's ethical style and uniqueness.
“Great style ethically.”
Customer service was brilliant, helpful and personal.
“Brilliant customer service, really helpful and personal”
Finds the clothes exciting and appreciates the brand's ethics.
“They are designing exciting clothes, ethically love Komodo”
Likes PJ bottoms and praises the company's ecological credentials.
“Great PJ bottoms, kudos to a business with such good ecological credentials”
Hat is gorgeous, well-made and keeps reviewer cosy.
“The hat is gorgeous, well-made and keeps me really cosy. I love it!”
Describes clothing as ethical and high quality; returns straightforward.
“Ethical clothing, High quality.”
Extremely positive about the customer service.
“amazing just absolutely good customer service is so good”
Brand transformed wardrobe with excellent quality, quick delivery and admired ethos.
“Komodo has totally transformed my wardrobe.”
Unique pieces with beautiful quality and good service.
“Unique pieces and beautiful quality”
Reviewer states the items are always good quality.
“Always good quality”
Jumper loved; vendor responded quickly but returns incur double shipping costs.
“you end up paying shipping costs twice.”
Stylish, eco-conscious clothing made to last; order issues handled efficiently.
“Stylish quality eco-conscious clothing, made to last.”
Regular buyer praising quick delivery, excellent quality and good service.
“Excellent quality always.”
Very satisfied with quality, comfort, ethics and customer rewards.
“Cannot fault these guys!”
Recent purchase was great; reviewer loves the stylish, not very expensive trousers.
“I love the clothes from Komodo!”
Experienced very poor communication and excessively long shipping delays.
“I am very disappointed with the poor communication and unreasonably long wait.”
Praises customer service and delivery; ethical company with high-quality items.
“Great customer service & delivery”
Finds the loose cords comfortable with quality material and tie-up waist.
“Really comfortable loose cords, tie-up waist, quality material.”
Customer service was very friendly and helpful.
“Very friendly and helpful”
Had return label issue but received rapid helpful replies and handling.
“could not fault the rapid replies to my queries and the way things were handled.”
Quick delivery and really great quality clothes.
“Quick delivery, really great quality clothes”
Loved the fabric, the clothes and the ethics.
“Love the fabric, the clothes and the ethics”
Wrong item sent but customer service resolved it promptly.
“the correct item arrived the next day.”
Experienced long shipment delays and stock communication problems.
“Then, I had to wait ten more days for the other item to arrive.”
Great jumper but a bit expensive and delivery was slow.
“although a bit expensive. Delivery was a bit slow.”
Quality clothing with speedy delivery.
“Quality clothing and speedy delivery”
Long-term customer praising quality, delivery and returns service.
“Delivery is always good, any return has been processed in good time”
Wrong colour was sent but customer service resolved it swiftly without cost.
“Customer service was SUPERB”
Loves cotton jumpers for being very soft and comfortable.
“I love my cotton jumpers, very soft, comfortable and cute!”
Likes the jumper's colour, style and organic cotton fabric.
“Love the colour of this jumper, its style and that it’s organic cotton”
Lovely quality items with swift delivery.
“Lovely quality items, swift delivery”
Reviewer says the shoes are great quality.
“Great quality shoes”
Reviewer praises the good service and expresses love.
“Good service. Love it!”
Loves purchases for quality, style and eco credentials; praised service.
“I absolutely love my Komodo purchases”
Very poor customer service and unresolved refund and delivery.
“I have received the worst customer service”
Praises amazing customer service and lovely quality clothing.
“Amazing customer service and lovely quality clothing!”
Shipment delayed slightly but products matched expectations and fit well.
“True colours to the images online and the sizes all fit well.”
Shipment to Germany was very quick.
“really cool to send sooo quick to germany”
Emailed about a discount code but received no response.
“there was no response at all from the company.”
Reviewer says they love the socks.
“Love your socks”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Komodo sells clothing and accessories through its online shop and selected stockists. Product pages usually show fabric composition, care details, and size guidance. The business offers online checkout, customer support by email, and a returns process for order changes. Komodo shares product photos and descriptions so shoppers can compare styles and materials before buying.