Reviews Analysed
21
We Collect & Analyse Reviews
Komodo
Experiences & Reviews
Komodo is a clothing retailer offering garments and accessories through online and in‑store channels. The brand is associated with natural fibres and sustainability claims and is known for items such as jumpers, trousers, socks and shoes. Consumers researching Komodo commonly look for information on product materials, fit, delivery and customer service policies.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Many customers report fast delivery and helpful, apologetic service when errors occur, but several reviews describe delayed shipments or unresolved service failures.
Share
Mixed
27%
💰
Value for money
Price or value is rarely mentioned; one reviewer described an item as "a bit expensive", while others accept higher price for perceived quality and ethics.
Share
Mixed
2%
⚡
User experience
No explicit feedback on website or app usability in this sample; reviewers focus on product quality, delivery and customer service instead.
Share
Mixed
0%
🔧
Product quality
Product quality is the dominant topic: reviewers frequently praise fabric, fit, colours and durability, though occasional items did not match online images.
Share
Strong
29%
📞
Communication
Communication is mixed: some customers describe prompt, personal replies and swift resolution; others report long delays, unanswered emails or missing refunds.
Share
Weak
8%
⭐
Overall experience
Overall impressions are largely positive, built on product quality and resolved issues; a minority of customers report unresolved delivery or refund problems.
Share
Strong
34%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Dress
"
Disappointingly, the print on the front of the dress that was delivered was completely different from the one that had been featured in the online photographs, which was a disappointment.
When the firm discovered what had transpired, it expressed regret sincerely and issued a complete refund to all affected customers.
When it comes to these situations, I was not asking for a refund; rather, I am asking for the goods that I was duped into believing I had purchased.
Why would you lure your customers into believing what you do not sell?
As a result, in addition to the time it will take to return the product, I will have to spend a significant amount of time searching for a suitable replacement product.
"
Dellah Martinez
Collected.reviews
Dec 07, 2021
Featured for: product‑image mismatch and refund
I have received the worst customer…
"I have received the worst customer service, they have only replied to me once in like 9 mon..."
Elisa Dulcey
Trustpilot
Sep 30, 2025
Featured for: long delay, no refund
Superb quality clothes; superb quality service
"Ordered the gorgeous Anya jumper in Ultra Violet - looks so weird and boxy off, but looks fabulous on! Drapes beautifully, the wool is so ridiculously..."
F MacLeod
Trustpilot
Sep 30, 2025
Featured for: quick resolution, excellent service
Long-standing customer of Komodo
"I have been a customer of Komodo for over 6 years. Love the quality of their clothes - the fabric, colours and design. I’ve always had a positive expe..."
Aisling
Trustpilot
Sep 30, 2025
Featured for: long‑standing customer praising quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
B.
trustpilot.com
Sep 30, 2025
Great quality clothes
Quick delivery, really...
B
Beth Jones
trustpilot.com
Sep 30, 2025
Love the fabric
Love the fabric, the...
S
Sally Craighead
trustpilot.com
Sep 30, 2025
Personal attention in customer care
There was a bit of a hiccup at the start as I did have the wrong item sent to me initially, but a quick email to Komodo put that right immediately. Th...
T
Teuntje Van der Doelen
trustpilot.com
Sep 30, 2025
Problems with shipment
I bought two items in store. Then waited two weeks without any notice for shipment. After two mails sent, I received the answer that one item was no l...
L
Laia
trustpilot.com
Sep 30, 2025
Great jumper
Great jumper, although a bit exp...
R
Red
trustpilot.com
Sep 30, 2025
Great clothes and ethics
Quality clothing a...
A
Aisling
trustpilot.com
Sep 30, 2025
Long-standing customer of Komodo
I have been a customer of Komodo for over 6 years. Love the quality of their clothes - the fabric, colours and design. I’ve always had a positive expe...
F
F MacLeod
trustpilot.com
Sep 30, 2025
Superb quality clothes; superb quality service
Ordered the gorgeous Anya jumper in Ultra Violet - looks so weird and boxy off, but looks fabulous on! Drapes beautifully, the wool is so ridiculously...
A
Antonella
trustpilot.com
Sep 30, 2025
I love my cotton jumpers
I love my cotton jumpers, ver...
S
Suzanne Hargrave
trustpilot.com
Sep 30, 2025
Love the colour of this jumper
Love the colour of this jumper, its...
E
Emily van de Venter
trustpilot.com
Sep 30, 2025
Lovely quality items
Lovely quality ite...
N
Nicholas Garneau
trustpilot.com
Sep 30, 2025
Great quality shoes
...
B
Brenda Hewitt
trustpilot.com
Sep 30, 2025
Good service
...
N
Natasha Williamson
trustpilot.com
Sep 30, 2025
Great quality, eco credentials
I absolutely love my Komodo purchases - gorgeous quality, completely my style and I love their eco credentials. I try to only buy second hand so buyin...
E
Elisa Dulcey
trustpilot.com
Sep 30, 2025
I have received the worst customer…
I have received the worst customer service, they have only replied to me once in like 9 mon...
L
Liv
trustpilot.com
Sep 30, 2025
Amazing customer service and lovely…
Amazing customer service a...
J
Junru Zhou
trustpilot.com
Sep 30, 2025
Generally happy with the purchase.
The shipment was delayed a little, but the products turned out to be as good as expected. Tru...
F
Frauke Schütte
trustpilot.com
Sep 30, 2025
really cool to send sooo quick to…
really cool to send...
C
Chris Dube
trustpilot.com
Sep 30, 2025
I emailed to correct the 10% code but…
I emailed to correct the 10% code but there was no r...
S
Sander
trustpilot.com
Sep 30, 2025
Love your socks
...
Conclusion
Reviews in this sample show that Komodo is most often valued for fabric quality, fit, colours and perceived durability. Many customers report prompt delivery and effective customer service when mistakes happen, but there are multiple reports of shipment delays and some instances of poor communication or unresolved refunds. If delivery reliability and timely refunds are important to you, check current shipping times and the returns/refund policy before ordering. For shoppers prioritising material quality and sustainability credentials, the majority of reviewers report positive long‑term satisfaction.