Reviews in this sample show that Komodo is most often valued for fabric quality, fit, colours and perceived durability. Many customers report prompt delivery and effective customer service when mistakes happen, but there are multiple reports of shipment delays and some instances of poor communication or unresolved refunds. If delivery reliability and timely refunds are important to you, check current shipping times and the returns/refund policy before ordering. For shoppers prioritising material quality and sustainability credentials, the majority of reviewers report positive long‑term satisfaction.
Examples from available reviews (Aug 2020 – Feb 2026).
The dress print differed from photos; refund issued but not desired.
“Why would you lure your customers into believing what you do not sell?”
Very poor customer service and unresolved refund and delivery.
“I have received the worst customer service”
Wrong colour was sent but customer service resolved it swiftly without cost.
“Customer service was SUPERB”
Long-term customer praising quality, delivery and returns service.
“Delivery is always good, any return has been processed in good time”
Many customers report fast delivery and helpful, apologetic service when errors occur, but several reviews describe delayed shipments or unresolved service failures.
Price or value is rarely mentioned; one reviewer described an item as "a bit expensive", while others accept higher price for perceived quality and ethics.
No explicit feedback on website or app usability in this sample; reviewers focus on product quality, delivery and customer service instead.
Product quality is the dominant topic: reviewers frequently praise fabric, fit, colours and durability, though occasional items did not match online images.
Communication is mixed: some customers describe prompt, personal replies and swift resolution; others report long delays, unanswered emails or missing refunds.
Overall impressions are largely positive, built on product quality and resolved issues; a minority of customers report unresolved delivery or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Enjoys the brand's ethical style and uniqueness.
“Great style ethically.”
Customer service was brilliant, helpful and personal.
“Brilliant customer service, really helpful and personal”
Finds the clothes exciting and appreciates the brand's ethics.
“They are designing exciting clothes, ethically love Komodo”
Likes PJ bottoms and praises the company's ecological credentials.
“Great PJ bottoms, kudos to a business with such good ecological credentials”
Hat is gorgeous, well-made and keeps reviewer cosy.
“The hat is gorgeous, well-made and keeps me really cosy. I love it!”
Describes clothing as ethical and high quality; returns straightforward.
“Ethical clothing, High quality.”
Extremely positive about the customer service.
“amazing just absolutely good customer service is so good”
Brand transformed wardrobe with excellent quality, quick delivery and admired ethos.
“Komodo has totally transformed my wardrobe.”
Unique pieces with beautiful quality and good service.
“Unique pieces and beautiful quality”
Reviewer states the items are always good quality.
“Always good quality”
Jumper loved; vendor responded quickly but returns incur double shipping costs.
“you end up paying shipping costs twice.”
Stylish, eco-conscious clothing made to last; order issues handled efficiently.
“Stylish quality eco-conscious clothing, made to last.”
Regular buyer praising quick delivery, excellent quality and good service.
“Excellent quality always.”
Very satisfied with quality, comfort, ethics and customer rewards.
“Cannot fault these guys!”
Recent purchase was great; reviewer loves the stylish, not very expensive trousers.
“I love the clothes from Komodo!”
Experienced very poor communication and excessively long shipping delays.
“I am very disappointed with the poor communication and unreasonably long wait.”
Praises customer service and delivery; ethical company with high-quality items.
“Great customer service & delivery”
Finds the loose cords comfortable with quality material and tie-up waist.
“Really comfortable loose cords, tie-up waist, quality material.”
Customer service was very friendly and helpful.
“Very friendly and helpful”
Had return label issue but received rapid helpful replies and handling.
“could not fault the rapid replies to my queries and the way things were handled.”
Quick delivery and really great quality clothes.
“Quick delivery, really great quality clothes”
Loved the fabric, the clothes and the ethics.
“Love the fabric, the clothes and the ethics”
Wrong item sent but customer service resolved it promptly.
“the correct item arrived the next day.”
Experienced long shipment delays and stock communication problems.
“Then, I had to wait ten more days for the other item to arrive.”
Great jumper but a bit expensive and delivery was slow.
“although a bit expensive. Delivery was a bit slow.”
Quality clothing with speedy delivery.
“Quality clothing and speedy delivery”
Long-term customer praising quality, delivery and returns service.
“Delivery is always good, any return has been processed in good time”
Wrong colour was sent but customer service resolved it swiftly without cost.
“Customer service was SUPERB”
Loves cotton jumpers for being very soft and comfortable.
“I love my cotton jumpers, very soft, comfortable and cute!”
Likes the jumper's colour, style and organic cotton fabric.
“Love the colour of this jumper, its style and that it’s organic cotton”
Lovely quality items with swift delivery.
“Lovely quality items, swift delivery”
Reviewer says the shoes are great quality.
“Great quality shoes”
Reviewer praises the good service and expresses love.
“Good service. Love it!”
Loves purchases for quality, style and eco credentials; praised service.
“I absolutely love my Komodo purchases”
Very poor customer service and unresolved refund and delivery.
“I have received the worst customer service”
Praises amazing customer service and lovely quality clothing.
“Amazing customer service and lovely quality clothing!”
Shipment delayed slightly but products matched expectations and fit well.
“True colours to the images online and the sizes all fit well.”
Shipment to Germany was very quick.
“really cool to send sooo quick to germany”
Emailed about a discount code but received no response.
“there was no response at all from the company.”
Reviewer says they love the socks.
“Love your socks”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Komodo is a clothing retailer offering garments and accessories through online and in‑store channels. The brand is associated with natural fibres and sustainability claims and is known for items such as jumpers, trousers, socks and shoes. Consumers researching Komodo commonly look for information on product materials, fit, delivery and customer service policies.