Reviews consistently praise Koi Footwear for product comfort, distinctive styling and generally reliable delivery. Several customers describe helpful customer service, including prompt replacements when issues arose. Some shoppers report sizing variance and suggest checking size guidance or sizing up for certain styles. A minority highlight unexpected VAT/customs or app login issues when ordering internationally; confirm shipping and tax details before purchase if this affects you.
Examples from available reviews (Nov 2021 – Feb 2026).
Helpful staff and prompt delivery; boots fit well and are comfortable.
“OUTSTANDING SERVICES FROM KOI FOOTWEAR!!”
Company quickly replaced a faulty pair free of charge, excellent service.
“they sent another pair free of charge right away.”
Fast shipping but final price lacks tax/cost transparency; app login fails.
“it doesn’t show additional vat or customs taxes,”
Multiple Koi pairs are comfortable, quirky and good quality.
“They're all so comfortable, cute and quirky.”
Reviewers mention helpful, responsive staff and prompt issue resolution, but only a small number of reviews address service directly.
Many shoppers describe reasonable pricing, sales or loyalty discounts; a minority report unexpected shipping or VAT/customs charges affecting final cost.
Ordering and site navigation are often described as easy and fast; a few users report app login problems and unclear final pricing at checkout.
Most comments reference comfort, durable build and accurate styling; occasional notes mention minor fit issues or initial rubbing at the ankle.
Delivery and packaging are frequently reported as quick and well packed; isolated reports note delayed, misrouted or pricier shipping but issues were resolved.
Overall feedback is positive with many repeat buyers citing style, comfort and timely delivery as reasons to return.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
OUTSTANDING SERVICES FROM KOI FOOTWEAR!!
I don't usually write reviews, but the Koi Footwear company's staff was extremely helpful when shopping online.
Their staff provided me with a wealth of information and detail about their products, making it simple to locate the boots that I was looking for. they delivered just as they have promised.
I want to thank you and your team for all of your assistance; we received the boots today and are very pleased with them. They fit great and feel very warm and comfortable. Perfect for my Chicago winter!
I will undoubtedly use your services again and will enthusiastically recommend you to others.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Koi Footwear is a footwear brand and online retailer offering fashion-led shoes. This summary helps consumers researching reviews to judge fit, delivery, product durability and customer support before buying.