Reviews consistently praise Koi Footwear for product comfort, distinctive styling and generally reliable delivery. Several customers describe helpful customer service, including prompt replacements when issues arose. Some shoppers report sizing variance and suggest checking size guidance or sizing up for certain styles. A minority highlight unexpected VAT/customs or app login issues when ordering internationally; confirm shipping and tax details before purchase if this affects you.
Examples from available reviews (Nov 2021 – Feb 2026).
Helpful staff and prompt delivery; boots fit well and are comfortable.
“OUTSTANDING SERVICES FROM KOI FOOTWEAR!!”
Company quickly replaced a faulty pair free of charge, excellent service.
“they sent another pair free of charge right away.”
Fast shipping but final price lacks tax/cost transparency; app login fails.
“it doesn’t show additional vat or customs taxes,”
Multiple Koi pairs are comfortable, quirky and good quality.
“They're all so comfortable, cute and quirky.”
Reviewers mention helpful, responsive staff and prompt issue resolution, but only a small number of reviews address service directly.
Many shoppers describe reasonable pricing, sales or loyalty discounts; a minority report unexpected shipping or VAT/customs charges affecting final cost.
Ordering and site navigation are often described as easy and fast; a few users report app login problems and unclear final pricing at checkout.
Most comments reference comfort, durable build and accurate styling; occasional notes mention minor fit issues or initial rubbing at the ankle.
Delivery and packaging are frequently reported as quick and well packed; isolated reports note delayed, misrouted or pricier shipping but issues were resolved.
Overall feedback is positive with many repeat buyers citing style, comfort and timely delivery as reasons to return.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Beautiful shoes but very narrow; reviewer bought stretchers to fit.
“The shoes are gorgeous, my only issue is they are very narrow”
Well detailed shoes representing character accurately despite size mistake.
“Every details is so perfect and rapresent the MH character in an accurate way.”
Wide-fit customer reports these shoes fit absolutely perfectly.
“they fit absolutely perfectly.”
Shoes fit true to size and have a notably large platform.
“They fit super true to size (if you're between sizes, go up)”
Reviewer finds shoes cute, stylish and receives many compliments.
“They're cute and stylish.”
Both orders delivered beautiful, well-made and comfortable shoes.
“The shoes are beautiful and well made.”
Unique products but considered expensive; purchases only during sales.
“but they are very expensive. I only buy in sales”
Quick shipping, cute packaging, and shoes match pictures and are comfortable.
“the shoes look exactly like the picture on the website”
Size 8 fit perfectly despite initial intention to size up.
“the size 8 was prefect.”
Discount offered with fast delivery and tax included.
“Cool discount, fast delivery and tax inculded”
Reviewer loves shoes but wants wider women's size range for big feet.
“I wish they'd expand sizes on women's shoes a little more”
Order arrived quickly with good quality and comfortable shoes despite minor flaws.
“qualität ist gut kleine mängel in der Verarbeitung aber wirklich minimal - aber sehr bequem und gut gepolstert.”
Good quality; helpful returns and awaiting refund after return.
“very helpful and speedy service!”
Platform sneakers are cute and comfortable; size 5 slightly big.
“theyre very comfortable to walk in.”
Reviewer reports the return process was inconvenient.
“Inconvenient return”
Shoes are great and delivery was fast.
“Great shoes, fast delivery 🙌🏻”
Daughter loves the boots; service was excellent with fast delivery.
“excellent service and fast delivery.”
Fast arrival; shoes are beautiful and good value, highly recommended.
“Shoes arrived fast and are absolutely beautiful.”
Shipment arrived faster than expected, in perfect condition; reviewer loved them.
“it arrived in pefect conditions and i absolutely loved them 10/10”
Appreciates designs and larger sizes; recommends sizing up slightly.
“LOVE the designs and how you cater for us tall girlie's with big feet.”
Fast delivery; suggested size ran large but insole fixed fit.
“I added an insole and now it fits perfectly , great cute boots !”
Cute shoes that fit true to size.
“These are so cute and true to size.”
Multiple Koi pairs are comfortable, quirky and good quality.
“They're all so comfortable, cute and quirky.”
Bought as a gift; shoes look lovely and likely well received.
“they look lovely and should be well received.”
Loved the shoes; delivery was very quick.
“Loved thevshoes and really quick to arrive 😍”
Reviewer describes the products as lovely.
“lovely stuff x”
Good website, great shoes, quick delivery and cute packaging.
“Great website, fantastic shoes and great delivery!”
On-time shipping but a delivery mix-up was resolved considerately.
“the employee was lovely, solving it with consideration.”
Ordering was easy but shipping felt overpriced and slow.
“the shiping is over priced”
Fast shipping, good price, and comfortable shoes that fit perfectly.
“Fast shipping, good price, and good quality shoes!”
Cute, well-made vegan shoes with quick delivery and good pricing.
“theyre my go-to for cute styles that aren't boring n r well made!!”
Fast shipping but final price lacks tax/cost transparency; app login fails.
“it doesn’t show additional vat or customs taxes,”
Shoes arrived much faster than expected and suit the concert.
“my shoes came way faster than i thought they would, they will be perfect for my concert”
Sized up as recommended and the shoes now fit great.
“says to size up so I did and they fit great”
Colour matched and platforms are comfortable to walk in despite some weight.
“The color was perfect a soft purple and the platforms are easy to walk in.”
Third Koi boots were comfortable, well designed, and satisfying.
“Third pair of boots from KOI and once again they didn’t disappoint, great design and comfortable.”
Ordering and delivery process was easy and fast.
“Easy and fast.”
Company quickly replaced a faulty pair free of charge, excellent service.
“they sent another pair free of charge right away.”
Reviewer praises packaging, product quality, sizing and frequent sales.
“Packaging, product quality and designs are always 10/10 no issues.”
Nice-looking, comfortable shoes that grazed the ankle when new.
“The shoes did gnaw into my ankel, but that's just how it is with brand new shoes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Koi Footwear is a footwear brand and online retailer offering fashion-led shoes. This summary helps consumers researching reviews to judge fit, delivery, product durability and customer support before buying.