Shoppers point to distinctive shoe designs and usually high comfort. Many also praise the packaging and fast delivery. Fit feedback varies, from too narrow to true to size. Price and shipping costs make some buyers hesitate.
Examples from available reviews (Nov 2021 – Mar 2026).
Beautiful shoes but very narrow; reviewer bought stretchers to fit.
“The shoes are gorgeous, my only issue is they are very narrow”
Quick shipping, cute packaging, and shoes match pictures and are comfortable.
“the shoes look exactly like the picture on the website”
Unique products but considered expensive; purchases only during sales.
“but they are very expensive. I only buy in sales”
Reviewer reports the return process was inconvenient.
“Inconvenient return”
Many reviewers mention fast fulfilment and staff who sort out order problems. Several describe free replacements or thoughtful handling when deliveries go wrong. A smaller group points to inconvenient return steps or waiting for refunds.
Some buyers say the products are expensive and they only buy during sales. Others mention discounts, included tax on some orders, and pricing they see as good. Shipping fees, including shipping that feels overpriced, come up repeatedly.
Customers often mention attractive packaging, product photos that match what arrives, and good reactions when they wear the shoes. A few note early break-in discomfort around the ankle. One review mentions an app login problem that affected checkout.
Most reviews praise solid build quality, comfortable wear, and a close match to the online images. Several repeat buyers report consistent comfort across purchases. A small number mention minor finishing or stitching issues.
Several reviews describe clear order updates and considerate staff when delivery issues happen. A few flag that VAT or customs details were not clearly shown at checkout. Most describe tracking and shipping notifications in positive terms.
Ratings lean positive, with many five-star reviews focused on design, comfort, and service. Critical comments mainly target inconsistent sizing, shipping costs, and occasional friction with returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Beautiful shoes but very narrow; reviewer bought stretchers to fit.
“The shoes are gorgeous, my only issue is they are very narrow”
Well detailed shoes representing character accurately despite size mistake.
“Every details is so perfect and rapresent the MH character in an accurate way.”
Wide-fit customer reports these shoes fit absolutely perfectly.
“they fit absolutely perfectly.”
Shoes fit true to size and have a notably large platform.
“They fit super true to size (if you're between sizes, go up)”
Reviewer finds shoes cute, stylish and receives many compliments.
“They're cute and stylish.”
Both orders delivered beautiful, well-made and comfortable shoes.
“The shoes are beautiful and well made.”
Unique products but considered expensive; purchases only during sales.
“but they are very expensive. I only buy in sales”
Quick shipping, cute packaging, and shoes match pictures and are comfortable.
“the shoes look exactly like the picture on the website”
Size 8 fit perfectly despite initial intention to size up.
“the size 8 was prefect.”
Discount offered with fast delivery and tax included.
“Cool discount, fast delivery and tax inculded”
Reviewer loves shoes but wants wider women's size range for big feet.
“I wish they'd expand sizes on women's shoes a little more”
Order arrived quickly with good quality and comfortable shoes despite minor flaws.
“qualität ist gut kleine mängel in der Verarbeitung aber wirklich minimal - aber sehr bequem und gut gepolstert.”
Good quality; helpful returns and awaiting refund after return.
“very helpful and speedy service!”
Platform sneakers are cute and comfortable; size 5 slightly big.
“theyre very comfortable to walk in.”
Reviewer reports the return process was inconvenient.
“Inconvenient return”
Shoes are great and delivery was fast.
“Great shoes, fast delivery 🙌🏻”
Daughter loves the boots; service was excellent with fast delivery.
“excellent service and fast delivery.”
Fast arrival; shoes are beautiful and good value, highly recommended.
“Shoes arrived fast and are absolutely beautiful.”
Shipment arrived faster than expected, in perfect condition; reviewer loved them.
“it arrived in pefect conditions and i absolutely loved them 10/10”
Appreciates designs and larger sizes; recommends sizing up slightly.
“LOVE the designs and how you cater for us tall girlie's with big feet.”
Fast delivery; suggested size ran large but insole fixed fit.
“I added an insole and now it fits perfectly , great cute boots !”
Cute shoes that fit true to size.
“These are so cute and true to size.”
Multiple Koi pairs are comfortable, quirky and good quality.
“They're all so comfortable, cute and quirky.”
Bought as a gift; shoes look lovely and likely well received.
“they look lovely and should be well received.”
Loved the shoes; delivery was very quick.
“Loved thevshoes and really quick to arrive 😍”
Reviewer describes the products as lovely.
“lovely stuff x”
Good website, great shoes, quick delivery and cute packaging.
“Great website, fantastic shoes and great delivery!”
On-time shipping but a delivery mix-up was resolved considerately.
“the employee was lovely, solving it with consideration.”
Ordering was easy but shipping felt overpriced and slow.
“the shiping is over priced”
Fast shipping, good price, and comfortable shoes that fit perfectly.
“Fast shipping, good price, and good quality shoes!”
Cute, well-made vegan shoes with quick delivery and good pricing.
“theyre my go-to for cute styles that aren't boring n r well made!!”
Fast shipping but final price lacks tax/cost transparency; app login fails.
“it doesn’t show additional vat or customs taxes,”
Shoes arrived much faster than expected and suit the concert.
“my shoes came way faster than i thought they would, they will be perfect for my concert”
Sized up as recommended and the shoes now fit great.
“says to size up so I did and they fit great”
Colour matched and platforms are comfortable to walk in despite some weight.
“The color was perfect a soft purple and the platforms are easy to walk in.”
Third Koi boots were comfortable, well designed, and satisfying.
“Third pair of boots from KOI and once again they didn’t disappoint, great design and comfortable.”
Ordering and delivery process was easy and fast.
“Easy and fast.”
Company quickly replaced a faulty pair free of charge, excellent service.
“they sent another pair free of charge right away.”
Reviewer praises packaging, product quality, sizing and frequent sales.
“Packaging, product quality and designs are always 10/10 no issues.”
Nice-looking, comfortable shoes that grazed the ankle when new.
“The shoes did gnaw into my ankel, but that's just how it is with brand new shoes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Koi Footwear runs an online shop focused on adult footwear. Product pages show listings with photos and sizing details to support purchases. Customers order online and choose delivery options at checkout. The company offers customer support for order questions and returns. Pages usually list materials and care information to help shoppers decide.