Many customers describe very fast delivery and a clear online ordering process. A sizable group praise the build quality and competitive prices. Others report serious fulfilment issues, including payments being held and refunds refused. Several complaints mention faulty items and missing parts.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery was really quick with no problems.
“Really quick delivery, no problems”
Payment held five weeks and delivery repeatedly delayed, causing stress.
“They held my money for 5 weeks”
Poorly made doll Moses basket with splinter and costly returns.
“poorly made hood doesn’t attach correctly no mattress”
Car seat lacked written fitting instructions; online access required.
“there were no written fitting or safety instructions issued with the seat.”
Positive service feedback most often points to quick dispatch and fast delivery. Reviewers also mention helpful staff and smooth in-store or warehouse collection. Complaints focus on long delays, payments being held, deliveries sent to the wrong address, and refunds not being processed.
Shoppers often highlight low prices, bundle deals and a price-match option. Many link those prices to solid value for car seats, prams and nursery items. A smaller group mention unexpected return or collection fees.
Customers like the website for straightforward navigation and quick repeat ordering. Some report usability problems, such as a pram that doesn’t fold well. A few note there were no printed fitting or safety instructions for car seats.
Many reviews describe sturdy cots, dependable car seats and generally good build quality. Fewer mention manufacturing faults, missing pieces and safety-critical defects. Reported issues include hoods that won’t attach, missing mattresses and misaligned parts.
Many customers mention clear updates before dispatch and during delivery. Other reviews describe missing tracking details and rude or unhelpful support. These communication issues most often come up with delayed dispatch and disputed returns.
Feedback splits sharply between very happy buyers and customers who ran into major problems. Positive reviews stress speed, value and dependable products. Negative ones describe funds being held, orders not arriving, and return disputes that don’t get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Goods not received and company refused refund or replacement.
“Goods were not received and despite me contacting them they will not refund or replace.”
Goods not received and company refused refund or replacement.
“Goods were not received and despite me contacting them they will not refund or replace.”
Car seat lacked written fitting instructions; online access required.
“there were no written fitting or safety instructions issued with the seat.”
Car seat lacked written fitting instructions; online access required.
“there were no written fitting or safety instructions issued with the seat.”
Good communication with timely delivery updates and on-time delivery.
“Good communication regarding delivery times and timely updates.”
Good communication with timely delivery updates and on-time delivery.
“Good communication regarding delivery times and timely updates.”
Delivery was good and reviewer rated the experience five stars.
“Cot come great not in all little parts delivery was good 5 stars from me”
Delivery was good and reviewer rated the experience five stars.
“Cot come great not in all little parts delivery was good 5 stars from me”
Ordering was effortless and order arrived within the same week.
“Effortless and smooth ordering process - order arrived within the same week!”
Ordering was effortless and order arrived within the same week.
“Effortless and smooth ordering process - order arrived within the same week!”
Delivery was really quick with no problems.
“Really quick delivery, no problems”
Delivery was really quick with no problems.
“Really quick delivery, no problems”
Fast service and delivery; stock had desired buggy colour.
“Amazing service and fast delivery!!”
Fast service and delivery; stock had desired buggy colour.
“Amazing service and fast delivery!!”
Standard delivery arrived within timeframe and product met expectations.
“I placed an order for standard delivery and it came well within that timeframe!”
Standard delivery arrived within timeframe and product met expectations.
“I placed an order for standard delivery and it came well within that timeframe!”
Lovely, good-quality items at a good price with fast delivery.
“Good price and fab quality and came really fast”
Lovely, good-quality items at a good price with fast delivery.
“Good price and fab quality and came really fast”
Collected in-stock items from nearby warehouse after excellent advice.
“Both in stock and collected from warehouse just down road.”
Collected in-stock items from nearby warehouse after excellent advice.
“Both in stock and collected from warehouse just down road.”
Easy-to-use website and fast 24-hour delivery on repeat purchase.
“Incredibly simple, easy to use website, easy to purchase and arrived within 24 hours, literally nothing to fault.”
Helpful in-store staff and quick online delivery, straightforward purchase.
“arrived within 24 hours”
Cot bed arrived early, was sturdy and included a quality mattress.
“cot bed was easy to put together and very sturdy, came with a good quality mattress too”
Sturdy cot bed, polite delivery and early arrival, good mattress.
“cot bed was easy to put together and very sturdy”
Good communication about delivery; car seat impressed reviewer.
“Pre-ordered a car seat and was fully communicated with regarding estimated delivery time etc.”
Pre-order kept informed; good car seat at a great price.
“was fully communicated with regarding estimated delivery time”
Helpful live chat support and faster-than-expected delivery impressed reviewer.
“Clicked the live chat and was greeted by a very helpful woman”
Helpful live chat assistance and faster-than-expected delivery, competitively priced.
“Delivery arrived 2 days later even though it said a week”
Staff were very friendly and helpful about all queried products.
“Very friendly + helpfuly about all products i asked about”
Staff were very friendly and helpful about product enquiries.
“Very friendly + helpfuly about all products i asked about”
Reviewer appreciates product quality, variety and supportive warehouse staff.
“quality and variety of kids stuff and supportive behaviour of the staff in the warehouse .”
Good product quality and variety, with supportive warehouse staff.
“I always like the quality and variety of kids stuff”
Good service and product quality.
“Great service and product.”
Positive experience with service and the product.
“Great service and product.”
Easy online ordering with fast delivery and great product quality.
“Easy to order online. Fast delivery and great quality of products”
Easy online ordering, fast delivery and good product quality.
“Easy to order online. Fast delivery and great quality of products”
Product looked superb and was delivered on time.
“The product looks superb and got delivered on time.”
Lovely experience; product looked superb and arrived on time.
“The product looks superb and got delivered on time.”
Item poorly made, missing mattress, and costly return fee.
“poorly made hood doesn’t attach correctly no mattress”
Poorly made doll Moses basket with splinter and costly returns.
“poorly made hood doesn’t attach correctly no mattress”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kiddies Kingdom sells baby and children’s products. Its range covers prams, car seats, cots, mattresses and nursery accessories. The company runs an online shop with product pages, specs and photos. The site accepts several payment methods and sets out delivery and returns details. Support is usually available by email and phone.