Many customers describe very fast delivery and a clear online ordering process. A sizable group praise the build quality and competitive prices. Others report serious fulfilment issues, including payments being held and refunds refused. Several complaints mention faulty items and missing parts.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery was really quick with no problems.
“Really quick delivery, no problems”
Payment held five weeks and delivery repeatedly delayed, causing stress.
“They held my money for 5 weeks”
Poorly made doll Moses basket with splinter and costly returns.
“poorly made hood doesn’t attach correctly no mattress”
Car seat lacked written fitting instructions; online access required.
“there were no written fitting or safety instructions issued with the seat.”
Positive service feedback most often points to quick dispatch and fast delivery. Reviewers also mention helpful staff and smooth in-store or warehouse collection. Complaints focus on long delays, payments being held, deliveries sent to the wrong address, and refunds not being processed.
Shoppers often highlight low prices, bundle deals and a price-match option. Many link those prices to solid value for car seats, prams and nursery items. A smaller group mention unexpected return or collection fees.
Customers like the website for straightforward navigation and quick repeat ordering. Some report usability problems, such as a pram that doesn’t fold well. A few note there were no printed fitting or safety instructions for car seats.
Many reviews describe sturdy cots, dependable car seats and generally good build quality. Fewer mention manufacturing faults, missing pieces and safety-critical defects. Reported issues include hoods that won’t attach, missing mattresses and misaligned parts.
Many customers mention clear updates before dispatch and during delivery. Other reviews describe missing tracking details and rude or unhelpful support. These communication issues most often come up with delayed dispatch and disputed returns.
Feedback splits sharply between very happy buyers and customers who ran into major problems. Positive reviews stress speed, value and dependable products. Negative ones describe funds being held, orders not arriving, and return disputes that don’t get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Payment held five weeks and delivery repeatedly delayed, causing stress.
“They held my money for 5 weeks”
Parcel delivered to old address despite correct details; retailer won't accept responsibility.
“still.deliverd the parcel to my previous address..”
Helpful staff member assisted with car seat, pram and crib purchase.
“Bethany was incredible helpful and knowledge”
Delivery was very speedy and satisfactory.
“SPEEDY DELIVERY”
Travel pram arrived next day with free standard delivery.
“Got free standard delivery and it arrived the next day...brilliant service!”
Order arrived on time and matched the website description.
“Arrived exactly when it said it would and as described on the website”
Product was excellent and offered at a good price.
“Fab product at good price”
Fast, reliable service and product as described.
“Fast, reliable service - very helpful!”
Quick, easy online platform with good price and speedy delivery.
“Quick and easy online platform with good price and a speedy delivery”
Car seat arrived in advised time-slot and was good quality.
“a good quality product”
Website was straightforward and delivery was fast.
“Very straightforward website and fast delivery.”
Wide product range, good prices and speedy delivery.
“Great variety of products, good prices and speedy delivery!”
Order arrived as expected and in expected condition.
“Arrived as expected and in condition expected.”
Delivery was great and fast.
“Great fast delivery”
Service was excellent with quick and free delivery.
“Excellent service quick and free delivery”
Good price and next-day delivery under free standard service.
“Brilliant price and delivered the next day (under free standard delivery service).”
Everything was great and reviewer would recommend.
“Everything was great.”
Car seat arrived quickly and as expected.
“Arrived quickly and as expected”
Amazing service with quick delivery and price-match option.
“Amazing service, quick delivery and their price match option is amazing. Will definitely be using them again and recommending to people.”
Delivery was prompt and ordering was easy.
“very prompt with delivery x and easy to order thank you very much great service”
Delivery was super quick and price was great.
“Super quick delivery and a great price! Definitely recommend.”
No tracking number and poor communication after delayed delivery.
“still waiting for a tracking number from an order I placed last Monday”
Very quick and excellent service.
“Excellent - very quick service.”
Faulty car seat base refused return; retailer redirected blame to manufacturer.
“it’s faulty and clearly not safe.”
Paid for next-day delivery but items still not dispatched after 15 days.
“paid the extra for next day delivery. I am still waiting for the items to be dispatched.”
Return process required excessive proof and a costly collection fee.
“want to return and they are making a fuss wanting loads of photos and videos and £30 to pick up”
Reviewer advises to avoid this company, calling it a scam.
“Avoid avoid scam company”
Damaged parts and poor, unhelpful customer service caused stress.
“customer service was awful, unhelpful and rude.”
Waited three weeks then told order was out of stock.
“sorry the order is out of stock.”
Drawer grooves did not match and customer service failed to resolve.
“the groves do not match up.”
Ongoing issues with incorrect car seat and poor, rude customer support.
“What an absolute joke of a company...STEPH her name was, rude, atrogant”
Pleased with car seat purchase, great price and very fast delivery.
“Really pleased with the purchase of our car seat at a great price”
Bike is impractical for a small car and uncomfortable for ten-month-old.
“It doesn’t fold well and we have a small car”
Seat arrived quickly in excellent condition; child finds it comfortable.
“Our boy loves his new seat and finds it super comfy”
Good product selection, competitive prices and very quick delivery.
“Great selection of products and competitive prices.”
Happy with the pram and all accessories.
“Very happy with a pram and all accessory”
Walker easy to assemble, supports baby well though wheels swivel.
“Was very easy to assemble & is doing well with daily use”
Product boosted my little boy's confidence noticeably.
“Gave my little boy loads of confidence!”
Reviewer experienced excellent service and good pricing.
“excellent service and price”
I REALLY LIKE THE SET. This set is 100% branded and it attracts the eyes by its bright red color. It's really a great price for the whole set ! The fabric quality looks very good. The sizes of soft toy and rain cover can be adjusted by means of side strings, which is awesome. The car seat has simple and clear instructions about installation and recline, which are easy for us to use. And it's really comfortable for my baby! My husband said that the price is really favorable as we won't need to buy an infant car seat and stroller as they come all together in this bundle. I recommend it to anyone wanting to purchase.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kiddies Kingdom sells baby and children’s products. Its range covers prams, car seats, cots, mattresses and nursery accessories. The company runs an online shop with product pages, specs and photos. The site accepts several payment methods and sets out delivery and returns details. Support is usually available by email and phone.