Customer feedback for Just Lawnmowers shows consistent strengths in delivery speed, helpful staff and an easy-to-use website, with many buyers reporting smooth assembly and good starter performance. Several customers also value paid setup or tutorial services when purchasing. However, there are verified reports of faulty or incorrect items and isolated issues with refunds or missing warranty information. When buying, check the seller’s return/refund process, confirm warranty/registration steps and consider the paid assembly option if you want a guided first use.
Examples from available reviews (Jul 2016 – Feb 2026).
Brand-new mower failed quickly and customer service was unresponsive.
“broke down 30 minutes after starting.”
Mower arrived quickly, started easily and performs brilliantly.
“it started on FIRST pull - A M A Z I N G.”
Friendly, helpful staff provided assembly and a useful tutorial.
“Very friendly and helpful. Great customer service.”
Easy website, good price, clear communications and timely delivery.
“The communications were quick and clear”
Most reviewers report fast delivery, helpful staff and an easy ordering process; a small number cite poor after-sales response in failure cases.
Several customers describe competitive pricing and acceptable extra service fees (assembly/checks); one review notes cost sensitivity for budget buyers.
Website and ordering are described as straightforward; customers value assembly tutorials and simple setup for new machines.
Many reviews praise mower performance and condition on delivery, but some customers received faulty or incorrect items that required resolution.
Numerous reviewers mention clear, prompt updates and helpful staff; a minority report delayed refunds or missing warranty/registration information.
Overall experiences are positive: efficient delivery, helpful staff and satisfactory purchases predominate, with isolated negative cases around faults and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (3) · Reviews (1) · Quotes shortened · As of: February 2026
Service and delivery were excellent and the delivery man was knowledgeable.
“service was excellent delivery spot on time”
Delivery included pre-assembly, checks and a helpful chat on delivery.
“Delivery, pre assembly, check over & helpful chat on delivery all very worthwhile.”
Competitive prices and reliable service make this the go-to supplier.
“Great prices and service.”
Provided good all-round service.
“Good all round service.”
Helpful advice, easy communication and fast next-day delivery.
“helpful advice, easy to talk too and fast delivery.”
Excellent customer service and a reliable delivery driver recommended.
“Excellent customer service&delivery driver was spot on”
Good price but exceptional, friendly staff made the experience memorable.
“The product bought was competitively priced but the service received was the reason I shall be back.”
Friendly service with deliveries consistently on time.
“Very friendly Service delivery always on time thank you”
Quick purchase, clear delivery communication and a helpful driver demonstration.
“Delivery driver gave he a quick but helpful demo of mount field petrol mower.”
Good communication and on-time delivery with complimentary setup checks.
“They built it up and checked it, even put the engine oil in and some petrol at no extra cost.”
Good price, prompt delivery, helpful handover and items arrived new.
“All arrived in new condition with all instructions, paperwork in protective plastic bag.”
Brilliant service from start to finish.
“Brilliant from start to finish Thank you.”
Very good service with helpful information from Josh.
“Very good service Josh was excellent at giving me information”
Excellent service from first contact through delivery; praised driver.
“Fantastic service from first call ordering til delivery .”
Brilliant delivery by Lee and efficient, communicative back office.
“Lee was great with delivery gave time to explain and was very professional”
Service was very good and easy to deal with.
“Very good service great to deal with”
Helpful and friendly staff with good pricing.
“helpful and friendly and good prices”
Mower was delivered by the company's own friendly driver.
“Having mower delivered by your own firm and friendly driver”
Company delivery and demonstration on starting were very helpful.
“Delivered to my house by the company l purchased the mower from and demonstration on use and starting proceedure was really helpful”
Delivery and mower condition were excellent; fuller review pending.
“The delivery and condition of lawnmower is excellent”
Customer praised great service and fast delivery.
“Great customer service and fast delivery”
Delivery and instruction were excellent and mower arrived like new.
“Delivery and instruction was excellent and mower is as new even though ex-demo.”
Brand-new mower failed quickly and customer service was unresponsive.
“broke down 30 minutes after starting.”
Customer praised helpful service and useful pre-delivery checks.
“The customer service was very good”
Company was easy to contact and provided excellent service.
“The company was easy to engage and their service was excellent.”
Dispatch and delivery were very fast.
“Super fast dispatch and delivery”
Service was great and staff were very helpful.
“A great service and very helpful staff.”
Ordering was simple and delivery prompt with helpful staff.
“The delivery man was most helpful and gave good information.”
Ordering and delivery were efficient.
“Efficient ordering and delivery”
Order placed online and delivered as expected.
“Ordered on line. Delivered when expected. Job done”
Website was easy to navigate and mower performed well.
“straightforward and easy to navigate website.”
Service was fantastic from start to finish.
“Fantastic service from start to finish”
Item arrived broken and refund/return communications were not received.
“Arrived broken asked for a refund and to return it”
Friendly, helpful staff provided assembly and a useful tutorial.
“Very friendly and helpful. Great customer service.”
Easy to deal with but no information about warranty registration.
“I have received no information about the warranty/ registration of the machine.”
Incorrect product initially delivered but staff resolved the issue efficiently.
“Had an issue with incorrect product delivered(hence only four stars)”
Easy website, good price, clear communications and timely delivery.
“The communications were quick and clear”
Items were sent quickly, efficiently and as expected.
“Everything sent quickly, efficiently, and as expected.”
Mower arrived quickly, started easily and performs brilliantly.
“it started on FIRST pull - A M A Z I N G.”
Fast delivery, good value and excellent staff communication.
“fast delivery,value for money, excellent communication from staff, excellent delivery driver”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Just Lawnmowers is a UK-based retailer specialising in lawn mowers and garden machinery, operating an online shop that lists multiple brands and offers delivery, assembly options and customer support. Consumers researching vendors typically look for product specifications, delivery terms, warranty and after-sales services when comparing Just Lawnmowers with other garden-equipment retailers.