Reviews Analysed
21
We Collect & Analyse Reviews
Julian Charles
Experiences & Reviews
Julian Charles is a UK-based homewares retailer specialising in bedding, duvets, pillows, sheets and curtains. The company sells via its online store and offers delivery and a returns process. Consumers searching reviews typically look for product quality, delivery performance and customer support experiences.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Reviews frequently mention prompt delivery and helpful service; a small number report missed deliveries and difficulties contacting support.
Share
Strong
20%
💰
Value for money
Many reviewers cite affordable prices, discounts and good value for money alongside positive comments about product worth.
Share
Strong
11%
⚡
User experience
Ordering is often described as easy and efficient with quick delivery; some reviewers experienced problems with tracking or returns.
Share
Strong
13%
🔧
Product quality
Most reviews praise fabric quality, comfort and workmanship for duvets, sheets, pillows and curtains across multiple purchases.
Share
Strong
25%
📞
Communication
Several customers report clear delivery updates and helpful follow‑up when issues arose; a few note phone contact problems.
Share
Strong
7%
⭐
Overall experience
Overall impressions are largely positive, with many recommendations; isolated reviews describe poor delivery handling and contact challenges.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Duvet Cover
" Last year I had to get a new duvet cover for my queen size bed, I wanted to make sure that I was getting the best quality for the lowest price possible. After searching the internet, I found Julian Charles online store and was shocked by how affordable their products were! I ordered a Victoria Gold luxury Duvet cover and a mattress pad. My home is filled with luxury since then because I shop regularly from Julian Charles online store
Their products are of the highest quality and their customer service is excellent. They have an easy return process if something were to go wrong.
I would definitely recommend these products to anyone looking for high quality at an affordable price.
"
Long P.
Collected.reviews
Nov 23, 2021
Featured for: mentions quality and value
Appalling service
"Appalling service. My order wasn't delivered as promised. The tracker wasn't providing the correct information which was very annoying and misleading...."
Jan Winn
Trustpilot
Sep 30, 2025
Featured for: detailed negative service complaint
Quality bedding at affordable prices.
"Quality bedding at affordable prices. Although the colour wasn't correct. When I contacted Jul..."
Elizabeth McCarthy
Trustpilot
Sep 30, 2025
Featured for: issue resolved; helpful contact
Ordered duvet covers pillows and…
"Ordered duvet covers pillows and scatter cushions they are of high quality love them and would not buy..."
Wendy Haigh
Trustpilot
Sep 30, 2025
Featured for: strong overall praise delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Miss Holder
trustpilot.com
Sep 30, 2025
Beautiful bedding and it was delivered…
Beautiful bedding and i...
A
A K Doughty
trustpilot.com
Sep 30, 2025
Everything was done to perfection
Everything was d...
D
Donna Stewart
trustpilot.com
Sep 30, 2025
I bought these cushions as I’m waiting…
I bought these cushions as I’m waiting to move int...
J
Jill
trustpilot.com
Sep 30, 2025
Inexpensive product with very soft…
Inexpensive product with very s...
D
Daniel Hodgetts
trustpilot.com
Sep 30, 2025
great service and quality items
great service a...
J
Julie davidson
trustpilot.com
Sep 30, 2025
Beautiful bed wear
Beautiful bed wear. Good...
J
Joan Miller
trustpilot.com
Sep 30, 2025
Good service lovely product
...
L
Linda Woroch
trustpilot.com
Sep 30, 2025
Just so easy to order great products…
Just so easy to order gr...
S
Susan
trustpilot.com
Sep 30, 2025
Hotel Pillows
I bought a pair of the hotel pillows because there was a discount off. The pillows are well...
J
Jan Winn
trustpilot.com
Sep 30, 2025
Appalling service
Appalling service. My order wasn't delivered as promised. The tracker wasn't providing the correct information which was very annoying and misleading....
L
Lizzy C
trustpilot.com
Sep 30, 2025
Really pleased with company
Easy to order Kept informed of delivery Delig...
J
Joan McMullan
trustpilot.com
Sep 30, 2025
Efficient
Quick, efficient and d...
J
Jennifer Avril Mosetic
trustpilot.com
Sep 30, 2025
King fitted sheet and pillow cases
I ordered a fitted sheet and pillow cases in lemon yellow. Lovely pale, yellow co...
W
Wendy Haigh
trustpilot.com
Sep 30, 2025
Ordered duvet covers pillows and…
Ordered duvet covers pillows and scatter cushions they are of high quality love them and would not buy...
M
Mr john g
trustpilot.com
Sep 30, 2025
Loved the quality and design
...
E
Elizabeth McCarthy
trustpilot.com
Sep 30, 2025
Quality bedding at affordable prices.
Quality bedding at affordable prices. Although the colour wasn't correct. When I contacted Jul...
C
Carol Johnston
trustpilot.com
Sep 30, 2025
Lovely beding
...
L
Long standing member
trustpilot.com
Sep 30, 2025
Great value duvet cover set
Great value duvet cover...
S
Shirley Josephine Villiers
trustpilot.com
Sep 30, 2025
Return
Hi , I’m trying to to return an item , you kindly sent me a label & I paid for a Yodel collection point . But yodel have now change...
K
Karen Norsworthy
trustpilot.com
Sep 30, 2025
Bedding…
I bought some bedding arrived quickly and very good quality and the mat...
Conclusion
Reviews for Julian Charles show repeated praise for product quality and value: customers often highlight soft materials, good workmanship and affordable prices. Delivery and ordering are commonly described as quick and straightforward, and many reviewers say they would buy again or recommend the company. Communication and returns are generally handled well in positive reports, though a small number of reviews describe tracking errors, missed deliveries or difficulty contacting by phone. If delivery reliability and accessible customer contact are priorities, consider checking current delivery options and contact channels before purchase; product quality and value are the most consistently reported strengths.