Customers often mention fast delivery, tidy packaging, and items that look like the online photos. Many praise the fabric feel, comfort, and strong value for bedding and pillows. A minority report missing items, stitching faults, or fabric that still feels harsh after washing. A small number describe major communication problems that led to refunds or a replacement delivery.
Examples from available reviews (Nov 2021 – Mar 2026).
Item delivered quickly and matched description.
“Quick delivery item as described”
King-size duvet felt fabulous; ordering and delivery were straightforward.
“it is absolutely fabulous.”
One throw arrived but the remainder of the order is still missing.
“I still haven't received the other half of my order yet”
Order not delivered; tracking incorrect and customer service unreachable.
“Appalling service.”
Many reviews mention quick delivery and orders arriving as expected. Several describe secure packaging and smooth fixes when the wrong item arrives, including refunds or a replacement delivery. A smaller number report incomplete deliveries or orders that never turned up.
Many customers say the bedding and bedwear feel worth the price. Reviewers point to discounted hotel-style pillows and low-cost duvet sets as good purchases. Only a few raise concerns about return costs.
Customers often describe ordering as easy, with a simple checkout. Many mention pleasant experiences and coming back to buy again because they were happy. A few say they delayed using items or kept them for a future move.
Most quality feedback highlights soft fabric, an appearance that matches the photos, and solid make. Several buyers say pillows and duvets feel very comfortable. A small number mention fabric turning harsh after washing or curtains arriving with sewing mistakes.
Several reviews mention clear delivery updates and useful replies to questions. Some customers describe helpful fixes when colours or items are wrong. One or two report customer service they could not reach and tracking details that were incorrect.
Most feedback is positive, with many five-star reviews focused on product quality and delivery. These sit alongside a smaller set of low ratings linked to delivery problems or poor communication. In some of those negative cases, customers report refunds or replacement deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Set arrived well packaged and in good time; recommended.
“came well packaged and in good time.”
Set arrived well packaged and in good time; recommended.
“came well packaged and in good time.”
Quilt covers make my bed look amazing; customer loves them.
“make my bed look amazing..”
Quilt covers make my bed look amazing; customer loves them.
“make my bed look amazing..”
Everything delivered on time and looks lovely unopened.
“delivered on time and it all looks lovely”
Everything delivered on time and looks lovely unopened.
“delivered on time and it all looks lovely”
Sent wrong item, returned it, and received quick refund and correct delivery.
“quick refund and quick delivery of the right item”
Sent wrong item, returned it, and received quick refund and correct delivery.
“quick refund and quick delivery of the right item”
King-size duvet felt fabulous; ordering and delivery were straightforward.
“it is absolutely fabulous.”
King-size duvet felt fabulous; ordering and delivery were straightforward.
“it is absolutely fabulous.”
One throw arrived but the remainder of the order is still missing.
“I still haven't received the other half of my order yet”
One throw arrived but the remainder of the order is still missing.
“I still haven't received the other half of my order yet”
A pleasure to deal with the company.
“All ways a pleasure to deal with”
A pleasure to deal with the company.
“All ways a pleasure to deal with”
The bedding we purchased was brilliant.
“The bedding we purchased was brilliant”
The bedding we purchased was brilliant.
“The bedding we purchased was brilliant”
Good service led to a repeat order; pillows loved.
“Love the pillows”
Good service led to a repeat order; pillows loved.
“Love the pillows”
Items well packed with prompt delivery and good communications.
“Also great comms when I had a question about the item.”
Items well packed with prompt delivery and good communications.
“Also great comms when I had a question about the item.”
Duvet cover fabric remained harsh despite washing twice.
“The fabric on the duvet cover set is very harsh”
Duvet cover fabric remained harsh after multiple washes.
“The fabric on the duvet cover set is very harsh”
Quick delivery and the item matched the description.
“Quick delivery item as described”
Item delivered quickly and matched description.
“Quick delivery item as described”
Good quality product delivered quickly.
“Good quality and quick delivery, thanks”
Product was good quality and delivered quickly.
“Good quality and quick delivery, thanks”
Lovely bedding at a great price.
“Lovely bedding great price”
Lovely bedding offered at a great price.
“Lovely bedding great price”
Product matched online images and was good quality with timely delivery.
“Product true to online images.”
Product matched online images, with good quality and delivery.
“Product true to online images.”
Curtains looked lighter than pictured and returns would be costly.
“Curtains were a lot lighter than show in the picture”
Curtains were lighter than pictured and returns would be costly.
“Curtains were a lot lighter than show in the picture,”
Ordering was easy and delivery was quick.
“Easy to order.Quick delivery.”
Ordering was easy and delivery was quick.
“Easy to order.Quick delivery.”
Curtains sewn incorrectly; one was 4 cm shorter than the other.
“one curtain was 4 cm shorter than the other.”
Curtains were sewn wrong and one was 4 cm shorter.
“Curtains were sewn wrong and one curtain was 4 cm shorter than the other. Very disappointed.”
Good quality products and good service received.
“Good quality and good service”
Product quality and service were good.
“Good quality and good service”
Prompt delivery and value-for-money bedding.
“Value for money bedding.”
Bedding offered good value and was delivered promptly.
“Value for money bedding.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Julian Charles is a UK homeware retailer focused on bedlinen, duvet covers, pillows, cushions, curtains, and other bedroom textiles. Its online product pages list details such as sizes, materials, and care instructions. Shoppers can order home textiles online and choose delivery options at checkout. The business offers standard customer service routes for questions, returns, and refunds. Each listing includes product images and fabric descriptions to help customers choose.