Reviews for Julian Charles show repeated praise for product quality and value: customers often highlight soft materials, good workmanship and affordable prices. Delivery and ordering are commonly described as quick and straightforward, and many reviewers say they would buy again or recommend the company. Communication and returns are generally handled well in positive reports, though a small number of reviews describe tracking errors, missed deliveries or difficulty contacting by phone. If delivery reliability and accessible customer contact are priorities, consider checking current delivery options and contact channels before purchase; product quality and value are the most consistently reported strengths.
Examples from available reviews (Nov 2021 – Feb 2026).
Affordable, high-quality bedding with excellent customer service and easy returns.
“Their products are of the highest quality and their customer service is excellent.”
Order not delivered; tracking incorrect and customer service unreachable.
“Appalling service.”
Quality bedding offered; company resolved a colour mistake helpfully.
“they were more than helpful in resolving the mistake.”
Ordered several items, all high quality and fast delivery.
“they are of high quality”
Reviews frequently mention prompt delivery and helpful service; a small number report missed deliveries and difficulties contacting support.
Many reviewers cite affordable prices, discounts and good value for money alongside positive comments about product worth.
Ordering is often described as easy and efficient with quick delivery; some reviewers experienced problems with tracking or returns.
Most reviews praise fabric quality, comfort and workmanship for duvets, sheets, pillows and curtains across multiple purchases.
Several customers report clear delivery updates and helpful follow‑up when issues arose; a few note phone contact problems.
Overall impressions are largely positive, with many recommendations; isolated reviews describe poor delivery handling and contact challenges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Set arrived well packaged and in good time; recommended.
“came well packaged and in good time.”
Set arrived well packaged and in good time; recommended.
“came well packaged and in good time.”
Quilt covers make my bed look amazing; customer loves them.
“make my bed look amazing..”
Quilt covers make my bed look amazing; customer loves them.
“make my bed look amazing..”
Everything delivered on time and looks lovely unopened.
“delivered on time and it all looks lovely”
Everything delivered on time and looks lovely unopened.
“delivered on time and it all looks lovely”
Sent wrong item, returned it, and received quick refund and correct delivery.
“quick refund and quick delivery of the right item”
Sent wrong item, returned it, and received quick refund and correct delivery.
“quick refund and quick delivery of the right item”
King-size duvet felt fabulous; ordering and delivery were straightforward.
“it is absolutely fabulous.”
King-size duvet felt fabulous; ordering and delivery were straightforward.
“it is absolutely fabulous.”
One throw arrived but the remainder of the order is still missing.
“I still haven't received the other half of my order yet”
One throw arrived but the remainder of the order is still missing.
“I still haven't received the other half of my order yet”
A pleasure to deal with the company.
“All ways a pleasure to deal with”
A pleasure to deal with the company.
“All ways a pleasure to deal with”
The bedding we purchased was brilliant.
“The bedding we purchased was brilliant”
The bedding we purchased was brilliant.
“The bedding we purchased was brilliant”
Good service led to a repeat order; pillows loved.
“Love the pillows”
Good service led to a repeat order; pillows loved.
“Love the pillows”
Items well packed with prompt delivery and good communications.
“Also great comms when I had a question about the item.”
Items well packed with prompt delivery and good communications.
“Also great comms when I had a question about the item.”
Duvet cover fabric remained harsh despite washing twice.
“The fabric on the duvet cover set is very harsh”
Duvet cover fabric remained harsh after multiple washes.
“The fabric on the duvet cover set is very harsh”
Quick delivery and the item matched the description.
“Quick delivery item as described”
Item delivered quickly and matched description.
“Quick delivery item as described”
Good quality product delivered quickly.
“Good quality and quick delivery, thanks”
Product was good quality and delivered quickly.
“Good quality and quick delivery, thanks”
Lovely bedding at a great price.
“Lovely bedding great price”
Lovely bedding offered at a great price.
“Lovely bedding great price”
Product matched online images and was good quality with timely delivery.
“Product true to online images.”
Product matched online images, with good quality and delivery.
“Product true to online images.”
Curtains looked lighter than pictured and returns would be costly.
“Curtains were a lot lighter than show in the picture”
Curtains were lighter than pictured and returns would be costly.
“Curtains were a lot lighter than show in the picture,”
Ordering was easy and delivery was quick.
“Easy to order.Quick delivery.”
Ordering was easy and delivery was quick.
“Easy to order.Quick delivery.”
Curtains sewn incorrectly; one was 4 cm shorter than the other.
“one curtain was 4 cm shorter than the other.”
Curtains were sewn wrong and one was 4 cm shorter.
“Curtains were sewn wrong and one curtain was 4 cm shorter than the other. Very disappointed.”
Good quality products and good service received.
“Good quality and good service”
Product quality and service were good.
“Good quality and good service”
Prompt delivery and value-for-money bedding.
“Value for money bedding.”
Bedding offered good value and was delivered promptly.
“Value for money bedding.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Julian Charles is a UK-based homewares retailer specialising in bedding, duvets, pillows, sheets and curtains. The company sells via its online store and offers delivery and a returns process. Consumers searching reviews typically look for product quality, delivery performance and customer support experiences.