Reviews for Julian Charles show repeated praise for product quality and value: customers often highlight soft materials, good workmanship and affordable prices. Delivery and ordering are commonly described as quick and straightforward, and many reviewers say they would buy again or recommend the company. Communication and returns are generally handled well in positive reports, though a small number of reviews describe tracking errors, missed deliveries or difficulty contacting by phone. If delivery reliability and accessible customer contact are priorities, consider checking current delivery options and contact channels before purchase; product quality and value are the most consistently reported strengths.
Examples from available reviews (Nov 2021 – Feb 2026).
Affordable, high-quality bedding with excellent customer service and easy returns.
“Their products are of the highest quality and their customer service is excellent.”
Order not delivered; tracking incorrect and customer service unreachable.
“Appalling service.”
Quality bedding offered; company resolved a colour mistake helpfully.
“they were more than helpful in resolving the mistake.”
Ordered several items, all high quality and fast delivery.
“they are of high quality”
Reviews frequently mention prompt delivery and helpful service; a small number report missed deliveries and difficulties contacting support.
Many reviewers cite affordable prices, discounts and good value for money alongside positive comments about product worth.
Ordering is often described as easy and efficient with quick delivery; some reviewers experienced problems with tracking or returns.
Most reviews praise fabric quality, comfort and workmanship for duvets, sheets, pillows and curtains across multiple purchases.
Several customers report clear delivery updates and helpful follow‑up when issues arose; a few note phone contact problems.
Overall impressions are largely positive, with many recommendations; isolated reviews describe poor delivery handling and contact challenges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Beautiful bedding delivered quickly and efficiently.
“Beautiful bedding and it was delivered quickly”
Everything was completed perfectly, satisfying the customer.
“Everything was done to perfection”
Bought cushions but will not use them until moving into new flat.
“I bought these cushions”
Inexpensive product with soft materials and great feel.
“Inexpensive product with very soft materials and a great feel.”
Great service and good-quality items delivered.
“great service and quality items”
Beautiful bedwear offered good value and prompt delivery.
“Good value and great delivery”
Good service and a lovely product received.
“Good service lovely product”
Ordering was very easy and products were well priced.
“Just so easy to order great products good prices”
Purchased discounted hotel pillows which are well made and comfy.
“They are very comfy to sleep on.”
Order not delivered; tracking incorrect and customer service unreachable.
“Appalling service.”
Easy ordering, kept informed, pleased with curtain quality.
“Kept informed of delivery”
Quick and efficient delivery within a few days.
“Quick, efficient and delivered in a few days.”
Lemon-yellow sheets were lovely colour and comfortable material.
“the material is comfortable.”
Ordered several items, all high quality and fast delivery.
“they are of high quality”
Customer loved the product's quality and design.
“Loved the quality and design”
Quality bedding offered; company resolved a colour mistake helpfully.
“they were more than helpful in resolving the mistake.”
The items look lovely on the bed.
“They are lovely on the bed.”
Duvet cover set offered great value and excellent quality.
“Great value duvet cover set. Excellent quality.”
Customer seeking alternative collection for a return after courier changes.
“can you please help With another collection alternative .”
Bedding arrived quickly, good quality and material lovely.
“arrived quickly and very good quality”
Last year I had to get a new duvet cover for my queen size bed, I wanted to make sure that I was getting the best quality for the lowest price possible. After searching the internet, I found Julian Charles online store and was shocked by how affordable their products were! I ordered a Victoria Gold luxury Duvet cover and a mattress pad. My home is filled with luxury since then because I shop regularly from Julian Charles online store
Their products are of the highest quality and their customer service is excellent. They have an easy return process if something were to go wrong.
I would definitely recommend these products to anyone looking for high quality at an affordable price.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Julian Charles is a UK-based homewares retailer specialising in bedding, duvets, pillows, sheets and curtains. The company sells via its online store and offers delivery and a returns process. Consumers searching reviews typically look for product quality, delivery performance and customer support experiences.