Customers often mention fast delivery, tidy packaging, and items that look like the online photos. Many praise the fabric feel, comfort, and strong value for bedding and pillows. A minority report missing items, stitching faults, or fabric that still feels harsh after washing. A small number describe major communication problems that led to refunds or a replacement delivery.
Examples from available reviews (Nov 2021 – Mar 2026).
Item delivered quickly and matched description.
“Quick delivery item as described”
King-size duvet felt fabulous; ordering and delivery were straightforward.
“it is absolutely fabulous.”
One throw arrived but the remainder of the order is still missing.
“I still haven't received the other half of my order yet”
Order not delivered; tracking incorrect and customer service unreachable.
“Appalling service.”
Many reviews mention quick delivery and orders arriving as expected. Several describe secure packaging and smooth fixes when the wrong item arrives, including refunds or a replacement delivery. A smaller number report incomplete deliveries or orders that never turned up.
Many customers say the bedding and bedwear feel worth the price. Reviewers point to discounted hotel-style pillows and low-cost duvet sets as good purchases. Only a few raise concerns about return costs.
Customers often describe ordering as easy, with a simple checkout. Many mention pleasant experiences and coming back to buy again because they were happy. A few say they delayed using items or kept them for a future move.
Most quality feedback highlights soft fabric, an appearance that matches the photos, and solid make. Several buyers say pillows and duvets feel very comfortable. A small number mention fabric turning harsh after washing or curtains arriving with sewing mistakes.
Several reviews mention clear delivery updates and useful replies to questions. Some customers describe helpful fixes when colours or items are wrong. One or two report customer service they could not reach and tracking details that were incorrect.
Most feedback is positive, with many five-star reviews focused on product quality and delivery. These sit alongside a smaller set of low ratings linked to delivery problems or poor communication. In some of those negative cases, customers report refunds or replacement deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Beautiful bedding delivered quickly and efficiently.
“Beautiful bedding and it was delivered quickly”
Everything was completed perfectly, satisfying the customer.
“Everything was done to perfection”
Bought cushions but will not use them until moving into new flat.
“I bought these cushions”
Inexpensive product with soft materials and great feel.
“Inexpensive product with very soft materials and a great feel.”
Great service and good-quality items delivered.
“great service and quality items”
Beautiful bedwear offered good value and prompt delivery.
“Good value and great delivery”
Good service and a lovely product received.
“Good service lovely product”
Ordering was very easy and products were well priced.
“Just so easy to order great products good prices”
Purchased discounted hotel pillows which are well made and comfy.
“They are very comfy to sleep on.”
Order not delivered; tracking incorrect and customer service unreachable.
“Appalling service.”
Easy ordering, kept informed, pleased with curtain quality.
“Kept informed of delivery”
Quick and efficient delivery within a few days.
“Quick, efficient and delivered in a few days.”
Lemon-yellow sheets were lovely colour and comfortable material.
“the material is comfortable.”
Ordered several items, all high quality and fast delivery.
“they are of high quality”
Customer loved the product's quality and design.
“Loved the quality and design”
Quality bedding offered; company resolved a colour mistake helpfully.
“they were more than helpful in resolving the mistake.”
The items look lovely on the bed.
“They are lovely on the bed.”
Duvet cover set offered great value and excellent quality.
“Great value duvet cover set. Excellent quality.”
Customer seeking alternative collection for a return after courier changes.
“can you please help With another collection alternative .”
Bedding arrived quickly, good quality and material lovely.
“arrived quickly and very good quality”
Last year I had to get a new duvet cover for my queen size bed, I wanted to make sure that I was getting the best quality for the lowest price possible. After searching the internet, I found Julian Charles online store and was shocked by how affordable their products were! I ordered a Victoria Gold luxury Duvet cover and a mattress pad. My home is filled with luxury since then because I shop regularly from Julian Charles online store
Their products are of the highest quality and their customer service is excellent. They have an easy return process if something were to go wrong.
I would definitely recommend these products to anyone looking for high quality at an affordable price.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Julian Charles is a UK homeware retailer focused on bedlinen, duvet covers, pillows, cushions, curtains, and other bedroom textiles. Its online product pages list details such as sizes, materials, and care instructions. Shoppers can order home textiles online and choose delivery options at checkout. The business offers standard customer service routes for questions, returns, and refunds. Each listing includes product images and fabric descriptions to help customers choose.