Reviews Analysed
21
We Collect & Analyse Reviews
JTX Fitness
Experiences & Reviews
JTX Fitness is a UK home‑fitness brand and retailer specialising in treadmills, exercise bikes, cross‑trainers and rowers. The company sells directly to consumers (online and through physical sales channels), and provides delivery, installation options and after‑sales support. Information about model ranges, specifications, warranties and accessories is typically available on the company website and in showrooms or via customer service.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
30d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers commonly report helpful, knowledgeable staff and prompt support during purchase and delivery; a small number report poor responsiveness.
Share
Strong
19%
💰
Value for money
A small number of reviewers explicitly describe machines as good value or 'worth every penny'; most reviews do not comment on price.
Share
Mixed
4%
⚡
User experience
Many buyers report straightforward setup, daily use and easy app pairing; occasional minor usability points include tablet placement or unexplained display elements.
Share
Strong
13%
🔧
Product quality
Most reviews describe sturdy, well‑built equipment arriving in good condition; a minority report faults or breakdowns that required engineer visits or replacement.
Share
Strong
20%
📞
Communication
Delivery communication (time slots, pre‑calls) and clear follow‑up are frequently praised; a few customers report unanswered support forms, calls or delayed responses.
Share
Strong
18%
⭐
Overall experience
Overall sentiment is positive with many recommendations and repeat purchases, though isolated negative after‑sales experiences are reported and affected satisfaction.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Terrible customer service
"I bought a treadmill in February 2025. It broke in September 2025. I completed the online support form - no response. Three phone calls over the cours..."
Mike Fell
Trustpilot
Sep 30, 2025
Featured for: detailed post-sale failure complaint
Excellent customer service
"I purchased a runrise treadmill in January 2025. After about 6 months of use the machine developed a fault. JTX sent out an engineer but unfortunately..."
Anon
Trustpilot
Sep 30, 2025
Featured for: fault resolved via replacement
Fantastic customer service
"Fantastic customer service. Special thanks to James Kane who helped me with a small issue (my mistake), it’s rare to get such speedy and helpful servi..."
Carla Hage
Trustpilot
Sep 30, 2025
Featured for: detailed praise: service, delivery, assembly
JTX Sprint pro 9 purchase review…
"I bought the JTX Sprint 9 pro after having a pro form 900 pro for the last 8 years. Delivery was on time and straight forward. Putting the machine tog..."
Sarah
Trustpilot
Sep 30, 2025
Featured for: UX detail: app pairing, tablet issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sarah
trustpilot.com
Sep 30, 2025
JTX Sprint pro 9 purchase review…
I bought the JTX Sprint 9 pro after having a pro form 900 pro for the last 8 years. Delivery was on time and straight forward. Putting the machine tog...
L
Lisa
trustpilot.com
Sep 30, 2025
High quality product
Great service. The cross trainer is robust an...
c
customer
trustpilot.com
Sep 30, 2025
Great Service, Quick Delivery, Quality product
I was looking for a place where I could try and ask questions before I bought a running machine. The Guys at JTX fitness where extremely helpful and k...
A
AD
trustpilot.com
Sep 30, 2025
We are using our new JTX treadmill…
We are using our new...
L
Lee Smith
trustpilot.com
Sep 30, 2025
Two Fantastic Purchases
I have now purchase the Sprint 8 treadmill and in the last few weeks the Zenith Rise, two fantastic machines well built and worth...
M
Mike Fell
trustpilot.com
Sep 30, 2025
Terrible customer service
I bought a treadmill in February 2025. It broke in September 2025. I completed the online support form - no response. Three phone calls over the cours...
V
Vince Coombs
trustpilot.com
Sep 30, 2025
Clear and straightforward explanation…
Clear and straightforward expla...
M
Maria Paling
trustpilot.com
Sep 30, 2025
Woww
Lovely quality easy to set...
A
Antony Tingle
trustpilot.com
Sep 30, 2025
Quality gym equipment and super service…
Quality gym equipment and...
M
Mr B
trustpilot.com
Sep 30, 2025
Excellent quality and great service.
Excellent quality...
A
Anon
trustpilot.com
Sep 30, 2025
Excellent customer service
I purchased a runrise treadmill in January 2025. After about 6 months of use the machine developed a fault. JTX sent out an engineer but unfortunately...
C
Carla Hage
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service. Special thanks to James Kane who helped me with a small issue (my mistake), it’s rare to get such speedy and helpful servi...
A
Allan L
trustpilot.com
Sep 30, 2025
Service was impeccable
Service was impeccable. Delivery to my house which is always hard to find was perfect because drivers communicated a time slot well in advance and the...
c
customer
trustpilot.com
Sep 30, 2025
Good treadmill, odd display
Delivery was a day late. Treadmill works well and is easy to move. Some of display...
D
Donna
trustpilot.com
Sep 30, 2025
Definitely recommend
Excellent communication, very speedy delivery and, although it cos...
J
Jason
trustpilot.com
Sep 30, 2025
Good quality rowing machine.
...
A
Adrian Lawrence
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service. Visited the showroom in Shoreham. Frank w...
s
shane taylor
trustpilot.com
Sep 30, 2025
Great bit of kit and a good price
Great bit of kit and a goo...
R
Roger
trustpilot.com
Sep 30, 2025
Great product
Great product, had it a couple of...
D
Darren Morgan
trustpilot.com
Sep 30, 2025
Excellent communication and Service
Researched treadmill based on product and...
Conclusion
Reviews indicate JTX Fitness products are generally well built and arrive in good condition, with many customers praising delivery logistics and showroom or sales staff. Users report straightforward assembly, reliable app connectivity and regular daily use for cardio machines. There are recurring positive notes about friendly, knowledgeable customer service and helpful delivery teams; paid assembly is available and often appreciated. However, isolated but serious after‑sales issues are noted (unanswered support requests and at least one breakdown), so buyers should verify warranty terms and expected engineer response procedures before purchase.