Customers often praise JTX machines for quiet running, solid build quality, and easy set-up. Many reviews mention helpful advice before purchase and attentive aftercare. Delivery and support are usually dependable. A small number of reports describe missed collections, ignored follow-ups, and cancelled orders.
Examples from available reviews (Nov 2021 – Feb 2026).
Rowing machine arrived as expected, easy to assemble, robust and reliable.
“It is also robustly constructed so is going to last a long time.”
Impeccable service with well-communicated delivery and careful follow-up.
“Service was impeccable.”
Delivery failures and poor responsiveness led to cancelled order and recommendation against.
“The delivery service was appalling.”
Repeated support attempts ignored; engineer never called and emails unanswered.
“Shocking customer service - would not recommend.”
Many reviews describe fast, helpful support and issues that were fixed. Several mention on-time delivery to the room of choice and polite delivery teams. A few reviews describe major service failures, including missed collections and engineer follow-ups that never happened.
Reviewers often say the equipment offers good value, pointing to build quality and included tech. Some compare JTX positively with more expensive options. These reviews contain no major complaints about price or value.
Many users describe smooth, quiet machines that react well to speed and incline changes and are simple to assemble. Some mention irritating clicking sounds, small-print or unclear assembly instructions, and display items that are not explained or limited pre-programme choices. Buyers also praise practical touches such as tablet stands and sturdy frames.
Reviews repeatedly point to solid construction, durability, and quiet performance across treadmills, bikes, rowers, and cross trainers. Several customers say the equipment feels better than earlier higher-priced models and stands up to daily use. Refurbished units arriving in good condition also draw positive comments.
Many reviewers highlight clear updates, timely delivery notices, and helpful explanations from staff. Delivery teams and assembly help are often praised for punctuality and care. A small number link poor communication to delivery problems and a lack of follow-up.
Most accounts show high satisfaction, frequent daily use, and a readiness to recommend JTX products. Several very positive experiences sit alongside a few severe service failures, creating a sharp split between excellent and poor outcomes. Overall, people are happy with the products, with occasional breakdowns in fulfilment or follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Rowing machine arrived as expected, easy to assemble, robust and reliable.
“It is also robustly constructed so is going to last a long time.”
Sturdy, well-made, quiet and easy-to-operate bike.
“It seems really well made, is quiet and easy to operate.”
Responsive customer service, but delivery failures caused missed work.
“sorry we forgot to load your treadmill on the van.”
Easy exchange and very helpful customer support; happy with new product.
“amazing customer support I was so impressed with this company,”
Post-sales support promptly answered technical queries and delivery went as planned.
“promised to get back promptly, which she did”
Delivery failures and poor responsiveness led to cancelled order and recommendation against.
“The delivery service was appalling.”
Good value-for-money treadmill with quality, tech and reliable delivery.
“very impressed by the value for money, quality of machine & level of tech included.”
Good delivery and setup but treadmill produces annoying clicking noise.
“it's SOO NOISY ,I have this annoying clicking sound every time I walk”
Delivered on time in perfect condition; easy to set up and use.
“Delivered on time and in perfect condition delivery team first class.”
Good communication, on-time delivery, and high-quality equipment.
“They were really good with communication”
Wide treadmill range, good descriptions, great price, excellent delivery and aftercare.
“the delivery service was excellent”
Smooth, quiet treadmill that's easy to assemble and use; tablet stand useful.
“Very smooth and quiet, easy to use”
Treadmill excellent but delivery timing and heavy packaging caused delays.
“My machine is great. The delivery was less so”
Easy assembly and setup; great value, good quality exercise bike.
“Great value and good quality.”
Timely delivery into requested location; easy setup and impressive treadmill.
“Treadmill arrived quickly and at the stated time.”
Smooth, quiet and sturdy treadmill; lacks full pre-programming options.
“It's very smooth and not too noisy.”
Owns multiple JTX machines and finds them good quality and durable.
“They are good quality and going by the bike will last me a long time.”
Sprint 9 Pro quality far superior to previous expensive treadmills.
“the quality of this one is far superior.”
Bike delivered as promised but assembly instructions were hard to follow.
“Assembly instructions could have been more helpful and in larger print.”
Refurbished Sprint 7 is quiet and high quality; customer care resolved delivery damage quickly.
“The customer care team dealt with the issue quickly and to my satisfaction.”
Treadmill easy to assemble, works well, minor tablet holder issue.
“The machine responds well to change in speed and incline.”
Robust cross trainer and great service for a home gym.
“The cross trainer is robust”
Helpful knowledgeable staff and prompt room-of-choice delivery.
“Their advice and service gave me the confidence to look no further.”
We use our new JTX treadmill every day.
“We are using our new JTX treadmill everyday”
Bought two well-built machines and praised JTX team support.
“two fantastic machines well built and worth every penny.”
Repeated support attempts ignored; engineer never called and emails unanswered.
“Shocking customer service - would not recommend.”
Received clear explanation and helpful follow-through.
“Clear and straightforward explanation and helpful followthrough”
High quality product, easy to set up and use.
“Lovely quality easy to set up and use , gym experience”
Quality equipment with excellent service and delivery.
“Quality gym equipment and super service & delivery”
Excellent quality equipment and great service.
“Excellent quality and great service.”
Faulty treadmill was replaced after prompt, helpful customer service.
“customer service was exceptional.”
Speedy, helpful customer service and on-time delivery; excellent equipment.
“Fantastic customer service.”
Impeccable service with well-communicated delivery and careful follow-up.
“Service was impeccable.”
Treadmill works well but some display elements are unexplained.
“Some of display has no purpose and JTX couldn't explain it.”
Excellent communication and speedy delivery; helpful assembly team.
“Excellent communication, very speedy delivery”
The rowing machine is good quality overall.
“Good quality rowing machine.”
Helpful showroom visit, easy ordering and superb delivery.
“Excellent service.”
Good equipment at a good price, delivered on time.
“Great bit of kit and a good price.”
Pleased with the product after a couple of weeks' use.
“Great product, had it a couple of weeks and really pleased with it 👍🏻”
JTX met expectations for product and customer service.
“Researched treadmill based on product and customer service and JTX didn't let me down”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
JTX Fitness supplies home fitness equipment across the UK. Its range covers treadmills, exercise bikes, rowing machines, and cross trainers for home use. The company posts technical specs, photos, and user manuals online so buyers can compare models. JTX offers delivery and installation, and provides support channels for technical questions and aftersales help. The website also sets out product features and compatibility details.