Customers often praise JTX machines for quiet running, solid build quality, and easy set-up. Many reviews mention helpful advice before purchase and attentive aftercare. Delivery and support are usually dependable. A small number of reports describe missed collections, ignored follow-ups, and cancelled orders.
Examples from available reviews (Nov 2021 – Feb 2026).
Rowing machine arrived as expected, easy to assemble, robust and reliable.
“It is also robustly constructed so is going to last a long time.”
Impeccable service with well-communicated delivery and careful follow-up.
“Service was impeccable.”
Delivery failures and poor responsiveness led to cancelled order and recommendation against.
“The delivery service was appalling.”
Repeated support attempts ignored; engineer never called and emails unanswered.
“Shocking customer service - would not recommend.”
Many reviews describe fast, helpful support and issues that were fixed. Several mention on-time delivery to the room of choice and polite delivery teams. A few reviews describe major service failures, including missed collections and engineer follow-ups that never happened.
Reviewers often say the equipment offers good value, pointing to build quality and included tech. Some compare JTX positively with more expensive options. These reviews contain no major complaints about price or value.
Many users describe smooth, quiet machines that react well to speed and incline changes and are simple to assemble. Some mention irritating clicking sounds, small-print or unclear assembly instructions, and display items that are not explained or limited pre-programme choices. Buyers also praise practical touches such as tablet stands and sturdy frames.
Reviews repeatedly point to solid construction, durability, and quiet performance across treadmills, bikes, rowers, and cross trainers. Several customers say the equipment feels better than earlier higher-priced models and stands up to daily use. Refurbished units arriving in good condition also draw positive comments.
Many reviewers highlight clear updates, timely delivery notices, and helpful explanations from staff. Delivery teams and assembly help are often praised for punctuality and care. A small number link poor communication to delivery problems and a lack of follow-up.
Most accounts show high satisfaction, frequent daily use, and a readiness to recommend JTX products. Several very positive experiences sit alongside a few severe service failures, creating a sharp split between excellent and poor outcomes. Overall, people are happy with the products, with occasional breakdowns in fulfilment or follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I ordered a JTX SPRINT-3: ELECTRIC TREADMILL and JTX CYCLO-3: INDOOR RACER BIKE and they are very amazing training equipment. They are worth the price. The ordering and delivery process were easy and fast. When the items arrived, they were in perfect condition and exactly as they appeared on the website. They are easy to operate with comfortable cushions. I’m pleased about the purchase and the support the team gave in helping me get the right equipment. Every member of the family can proudly use them. Thanks JTX Fitness for excellent services and quality products! Will shop again and again from your store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
JTX Fitness supplies home fitness equipment across the UK. Its range covers treadmills, exercise bikes, rowing machines, and cross trainers for home use. The company posts technical specs, photos, and user manuals online so buyers can compare models. JTX offers delivery and installation, and provides support channels for technical questions and aftersales help. The website also sets out product features and compatibility details.