Reviews repeatedly mention fast delivery, secure packaging, and a simple checkout. Many customers point to good quality and competitive prices. A smaller number report missing items, a misshapen ring, or a charm that would not attach. These complaints contrast with the largely positive feedback.
Examples from available reviews (Jun 2017 – Mar 2026).
Order was easy and arrived well packaged in good time.
“Arrived well packaged in good time for Valentines.”
Customer service changed engraving promptly and the item arrived correctly.
“I called them up to see if they could change the date.”
Received a misshapen ring and poor customer service handling.
“Ring is oval shaped, not round.”
Only one of two ordered charms arrived and customer service was unhelpful.
“only received 1.”
Customers often describe quick shipping and fast order fulfilment. Several reviews mention smooth returns, and one notes a replacement for a broken charm. A few customers say support was unhelpful when items arrived missing or faulty.
Several reviewers describe prices as competitive and good value. Some link the pricing to repeat purchases and satisfaction with the product range. The reviews do not show any ongoing complaints about pricing.
Many customers say the website is easy to use and the ordering process is straightforward. A smaller group mention practical issues, such as trouble attaching a charm. Delivery choices and packaging come up often as positives in the overall buying experience.
Most feedback describes the jewellery as well made, classic in style, and a good gift. A small number report production issues, including a misshapen ring and incomplete orders. Positive comments often link the quality with fast delivery.
Reviewers frequently mention quick replies and clear follow-up, such as updating engraving details. Some buyers say the team checked details in advance to avoid errors. A few reports describe poor responses when items were missing.
Most reviews reflect satisfied repeat purchases and gifts that arrived as expected. A small number describe defects or missing items, sometimes paired with disappointing support. Overall, the feedback shows many high-rated experiences alongside a few low-rated incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Received a misshapen ring and poor customer service handling.
“Ring is oval shaped, not round.”
Only one of two ordered charms arrived and customer service was unhelpful.
“only received 1.”
I recently purchased jewellery from John Greed and I am extremely pleased with my experience! Their website featured a vast collection of top brands for both men and women, leaving me spoilt for choice. Ordering online was effortless and hassle-free.
What impressed me the most about this company is their commitment to customer satisfaction. Every time I had an issue or query, their customer service team went above and beyond to resolve it promptly. They also have free returns policy that gave me peace of mind as it allowed me to return the item for whatever reason without any additional cost.
Another great aspect of shopping at John Greed is that they offer free delivery on orders over £50 which made it more affordable for me since I didn't pay anything extra for shipping fees.
If you're looking to buy stylish jewellery pieces from leading brands in the UK whilst receiving first-class customer support, then definitely go check out John Greed!
Bracelet and charm were lovely but reviewer couldn't attach the charm.
“still can't get the charm on.”
Delivery was fast and returns were very easy.
“Fast delivery and very easy to return goods ordered by mistake.”
Service was fast and efficient with good quality goods.
“Fast and efficient service with quality goods.”
Products were excellent and delivery was very quick.
“Excellent products very quick delivery”
Service was excellent with very fast delivery; reviewer would recommend.
“Excellent service .very fast delivery . Would recommend .”
Service was excellent with very fast delivery; reviewer would recommend.
“Excellent service .very fast delivery . Would recommend .”
Products were great and offered at a great price.
“Great products at a great price.”
Selection was great, prices competitive and delivery fast.
“Great selection of products, competitive prices with fast delivery!”
The online transaction was easy and pleasant.
“Easy and pleasant transaction on line.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
John Greed Jewellery is a UK retailer focused on contemporary jewellery. Its range includes charms, bracelets, rings, and earrings, with personalised options such as engraving. Shoppers can browse product pages, order online, and pick delivery options at checkout. The site supports common online payment methods and offers returns and exchanges under its published policies.