Reviews Analysed
21
We Collect & Analyse Reviews
Joe Browns
Experiences & Reviews
Joe Browns is a UK-based retailer offering clothing and homeware aimed at distinctive, colourful styles for men and women. The brand sells through an e-commerce site and physical store presence, and provides customer support via phone/online channels. Typical consumer information to check before buying includes size guidance, delivery options, returns and exchange policies.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Reviewers frequently describe responsive, helpful staff and prompt call-centre support; a minority report slow or absent aftercare for returns or order problems.
Share
Strong
16%
💰
Value for money
A small number of reviews mention price: some feel quality justifies full price, others report buying mainly in sales due to inconsistent materials.
Share
Mixed
3%
⚡
User experience
Shopping and delivery experiences are mixed: many cite quick delivery and easy exchanges, while others report delays, returns friction or inaccurate online product presentation.
Share
Mixed
20%
🔧
Product quality
Product reports vary: many reviewers praise fit and construction, while a notable portion report fading, defects or flimsy fabrics on some items.
Share
Mixed
21%
📞
Communication
Communication receives mixed mentions: several positive notes about helpful phone support or personalised touches, but multiple complaints about unwanted catalogues and account/privacy issues.
Share
Mixed
12%
⭐
Overall experience
Overall impressions are mixed: numerous satisfied customers highlight style and service, while others report delivery, returns or quality inconsistencies that shaped a negative outcome.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Brilliant call centre agents
"The call centre agents are fantastic- calls are answered quickly by real people, the three ladies I have talked to have all been friendly and effi..."
Jenny Cornwell
Trustpilot
Sep 30, 2025
Featured for: Positive service and product quality
Sending It Back
"Ordered one of their blazers as it looked really smart on the website where, it was described as sand. More like wet sludge. The sand they're referrin..."
Steve
Trustpilot
Sep 30, 2025
Featured for: Product presentation mismatch example
STOP
"Do not open an account with joebrown. I could not understand why I was receiving paper catalogues through the post (how outdated) They automatically s..."
silver star
Trustpilot
Sep 30, 2025
Featured for: Privacy and communication complaint
Initial problem with faulty shorts but eventually resolved
"Been buying Joe browns hit the action shorts for a good few years now, had numerous colours all which fade quite noticeably over time however they wer..."
James Turnbull
Trustpilot
Sep 30, 2025
Featured for: Faulty product then phone resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jenny Cornwell
trustpilot.com
Sep 30, 2025
Brilliant call centre agents
The call centre agents are fantastic- calls are answered quickly by real people, the three ladies I have talked to have all been friendly and effi...
M
Miss Diana Clark
trustpilot.com
Sep 30, 2025
Great products
Great products, great quality...
S
Steve
trustpilot.com
Sep 30, 2025
Sending It Back
Ordered one of their blazers as it looked really smart on the website where, it was described as sand. More like wet sludge. The sand they're referrin...
L
Lloydy
trustpilot.com
Sep 30, 2025
Been back to to Joe Brown's...
Been back to to Joe Brown's at Meadowhall Shopping Mall, near Sheffield, which is our nearest branch. We were just browsing, with no particular intent...
A
Alex Ayrshire Scotland
trustpilot.com
Sep 30, 2025
I find joe browns cloths fashionable…
I find joe browns cloths fashion...
s
silver star
trustpilot.com
Sep 30, 2025
STOP
Do not open an account with joebrown. I could not understand why I was receiving paper catalogues through the post (how outdated) They automatically s...
P
Phil Bennett
trustpilot.com
Sep 30, 2025
Fits perfectly looks good and packaged…
Fits perfectly looks good and pac...
J
Jake Rowbotham
trustpilot.com
Sep 30, 2025
Don't even deserve one star
Don't even deserve one star. One of the most disgusting companies I've ever shopped with. Wish I had read this site reviews first. NO customer Service...
N
Natty
trustpilot.com
Sep 30, 2025
Bold, funky and fun assortment
•Really funky and fun clothing. • Eccentricity and Classy • A brilliant service and good designs • Lovely accessibility to something a little bit uniq...
K
Keith
trustpilot.com
Sep 30, 2025
Mens Washed To Perfection Funnel Product Code: MK364
Mens Washed To Perfection Funnel Yellow Jumper £55.00 Product Code: MK364. What a fantastic fitting Jumper. The colour is fabulous too. Quite large fi...
J
James Turnbull
trustpilot.com
Sep 30, 2025
Initial problem with faulty shorts but eventually resolved
Been buying Joe browns hit the action shorts for a good few years now, had numerous colours all which fade quite noticeably over time however they wer...
S
S J
trustpilot.com
Sep 30, 2025
Had never purchased from Joe Brown…
Had never purchased from Joe Brown before clothes looked good and reasonable price. Selected 2 days delivery and paid extra been 5days ye...
M
Michael Nettleton
trustpilot.com
Sep 30, 2025
Unimpressed even at sale price
Unimpressed even at sale price. I received the Santorini shirt today and apart from being a horrible viscose material the shirt was crumpled and a but...
M
Matthew Huggett
trustpilot.com
Sep 30, 2025
⭐️⭐️⭐️⭐️⭐️ Brilliant Service
I had a small issue with a lamp I ordered (a few loose tassels and a crack), and Joe Browns handled it incredibly well. No hassle, no back and forth—j...
R
Raquel
trustpilot.com
Sep 30, 2025
Terrible after service for returns
Terrible after service for returns. Took two weeks for a return to be processed and they have then cha...
E
Engels
trustpilot.com
Sep 30, 2025
Stylish clothes, more hipster, some fabric not good
On the plus side, they have a true real body fit to size. So, being an XL anywhere else, you're a L with them, which is the same as Trespass and their...
E
Elizabeth Lamb
trustpilot.com
Sep 30, 2025
Excellent customer support
I had difficulty returning an item. After contacting customer services I was extremely impressed wit...
n
natalija anpilogova
trustpilot.com
Sep 30, 2025
Thank you for remembering my…
Thank you for remembering my birthday!!All items are very good quality and carefully packed....
g
giles
trustpilot.com
Sep 30, 2025
Tatty fast fashion - and endless catalogues.
I ordered a sweater after a reverse image search suggested this brand. The fact that it 'should not be hung as it might distort' is a clue to how flim...
S
Sandy
trustpilot.com
Sep 30, 2025
Great customer service
I made a mistake on my order, phoned customer service team who resolved my problem straight away. Absolutel...
Conclusion
Reviews show Joe Browns often delivers distinctive, well-fitting clothing and responsive phone-based customer support; customers commonly mention quick delivery and easy exchanges. However, recurring issues include occasional product defects, fabric inconsistency and problems with online delivery/returns or unwanted catalogue communication. Consumers looking at Joe Browns should check size guidance, inspect product photos carefully for colour and finish, and review the returns and account/privacy settings before ordering. If issues arise, phone customer service has repeatedly resolved problems for many reviewers, though some customers report delays or poor web-form response.