Reviews split between product praise and fulfilment problems. Many customers like the fit, embroidery and quick deliveries. Others describe parcels that never arrived, refund requests that went unanswered, and footwear that wears out fast. Sizing and colour mismatches come up in multiple accounts.
Examples from available reviews (Jul 2021 – Mar 2026).
Boots were not waterproof and fell apart within three months.
“They have fallen apart within 3 months of purchasing them”
First-time order arrived within 24 hours and clothes were excellent.
“Delivered 24 hours after ordering by Evri”
Very impressed by high quality, well-made embroidered T-shirt.
“The shirt is beautifully made”
Parcel never received and customer service provided no updates.
“parcel never received, no updates whatsoever”
Several reviews mention missing parcels and dispatch delays. Some describe support that doesn’t reply and refunds that take a long time. Others report quick replacements, full refunds and helpful call centre staff.
Some customers mention surprise costs such as return postage or referral discounts that didn’t apply. Positive reviews link good value to items that feel well made and match expectations. Some complaints say poor durability makes the purchase feel like bad value.
Checkout and tracking problems come up repeatedly, including address mistakes and courier tracking that stops updating. Reviewers also note sizing varies across clothes and boots, which leads to returns and exchanges. Some customers speak positively about in-store and phone orders.
Many reviewers praise embroidered shirts, jumpers and dresses that feel well made and fit as described. Common issues include flimsy footwear, thin soles, loose buttons and materials arriving crumpled. Several customers also report colours that don’t match the online listing.
Many reviews point to missing shipping updates and support replies that are automated or don’t arrive at all. Some customers mention unwanted catalogue mailings and concerns about data sharing. A smaller number call out specific staff and say replies were quick and useful.
Feedback swings between very happy purchases and serious fulfilment problems. Many five-star reviews praise the style and helpful staff. Many one-star reviews focus on failed deliveries, difficult returns and durability problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Jeans arrived with poor quality and fit after a very long wait.
“the quality and fit is extremely poor.”
Bought shirts and coats over years and always pleased with quality.
“Always pleased with the style and quality of items, never any issues”
Referral discount failed to apply and I paid full price.
“it just kept saying referral not accepted such a scam”
Very impressed by high quality, well-made embroidered T-shirt.
“The shirt is beautifully made”
Poor customer service and incorrect tracking, discount issues reported.
“customer service never responds”
Their good quality days are now firmly behind them.
“their good quality days are now firmly behind them.”
Slow delivery, poor returns handling and ignored my refund request.
“They completely ignored my full refund request.”
Dress quality and fit were good and customer service handled refunds promptly.
“I've found the people on customer service to be friendly, courteous and efficient.”
Order included a return barcode and clothes quality was good.
“they send a return barcode with your order and the quality of the clothes is good.”
First-time order arrived within 24 hours and clothes were excellent.
“Delivered 24 hours after ordering by Evri”
Boot soles wore through in months and company was unhelpful.
“the soles are only 2mm thick”
Item was too small and returns required over €30 insurance.
“Artikel zu klein und Rückversicherung soll ich über 30€ zahlen. Unverschämt”
Refund issued promptly after proving courier tracking issue.
“I received full refund without any problems.”
Boots were not waterproof and fell apart within three months.
“They have fallen apart within 3 months of purchasing them”
Part of order was out of stock and communication about cancellation was poor.
“Customer service and customer care appears to be non existent?”
Items failed to arrive and customer service was unresponsive.
“customer service is non existent.”
Parcel never received and customer service provided no updates.
“parcel never received, no updates whatsoever”
Item was not delivered and courier was EVRI.
“Item was not delivered”
Friendly staff provided great service and neatly folded my purchases.
“these people know how to fold the clothes you have purchased and place them nicely in the bag.”
Return tracking stalled and company hasn't replied to messages.
“evri tracking shows it was picked up from parcel shop but no further details.”
Part dispatch without callback left me paying postage and inconvenienced.
“The whole online shopping experience however is a total shambles.”
Agents answered quickly and resolved my order mistake; clothes fit well.
“The call centre agents are fantastic”
Reviewer praised product quality and customer service.
“Great products, great quality and the best customer service”
Blazer fit well and was well made but colour differed.
“it was described as sand. More like wet sludge.”
Enjoyable in-store visit with helpful staff and quality clothing.
“*Special mention to Miranda, who was effortlessly helpful and a pleasure to deal with!”
Finds Joe Browns clothing fashionable and stylish for their age.
“I find joe browns cloths fashionable for my age and very stylish”
Company signed me up for catalogues and shared my details without telling me.
“They automatically sign you up for this and SHARE all your details”
Item fitted perfectly and was packaged and delivered promptly.
“Fits perfectly looks good and packaged well . Delivery very prompt”
Reviewer experienced no customer service and delayed dispatch.
“NO customer Service at all after you pay your money.”
Enjoys funky designs, good quality, and generally great customer service.
“•Really funky and fun clothing.”
Jumper fit well, colour was good, and exchange was easy.
“What a fantastic fitting Jumper.”
Shorts faded and tore; initially unresponsive customer service then resolved.
“In summary, a good product until there is a problem then they ignore you.”
Paid for two-day delivery but goods not received and no response.
“been 5days yet no delivery or any response from the company”
Received crumpled viscose shirt with a hanging button, disappointing quality.
“apart from being a horrible viscose material the shirt was crumpled and a button hanging off.”
Company replaced a faulty lamp quickly with friendly, helpful service.
“just a new lamp sent out straight away.”
Returns took two weeks and they charged £6 for postage.
“Took two weeks for a return to be processed and they have then charged me £6 for postage!”
Sizing fits true but materials and designs have declined over time.
“Sometimes the material is hit and miss.”
Prompt, helpful customer service assisted with a return.
“extremely impressed with the prompt support received”
Company remembered my birthday and delivered good quality items quickly.
“All items are very good quality and carefully packed.”
Returned flimsy sweater but company continues sending unwanted catalogues.
“Now they won't stop sending their horrid catalogues despite sending a pleading email.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Joe Browns is a UK fashion retailer selling clothing and accessories for men and women. The range includes dresses, coats, shirts, footwear and seasonal collections. Customers can buy through the website or a printed catalogue. Product pages usually show sizing guidance, fabric details and photos to help shoppers choose.