Reviews show Joe Browns often delivers distinctive, well-fitting clothing and responsive phone-based customer support; customers commonly mention quick delivery and easy exchanges. However, recurring issues include occasional product defects, fabric inconsistency and problems with online delivery/returns or unwanted catalogue communication. Consumers looking at Joe Browns should check size guidance, inspect product photos carefully for colour and finish, and review the returns and account/privacy settings before ordering. If issues arise, phone customer service has repeatedly resolved problems for many reviewers, though some customers report delays or poor web-form response.
Examples from available reviews (Jul 2021 – Feb 2026).
Agents answered quickly and resolved my order mistake; clothes fit well.
“The call centre agents are fantastic”
Blazer fit well and was well made but colour differed.
“it was described as sand. More like wet sludge.”
Company signed me up for catalogues and shared my details without telling me.
“They automatically sign you up for this and SHARE all your details”
Shorts faded and tore; initially unresponsive customer service then resolved.
“In summary, a good product until there is a problem then they ignore you.”
Reviewers frequently describe responsive, helpful staff and prompt call-centre support; a minority report slow or absent aftercare for returns or order problems.
A small number of reviews mention price: some feel quality justifies full price, others report buying mainly in sales due to inconsistent materials.
Shopping and delivery experiences are mixed: many cite quick delivery and easy exchanges, while others report delays, returns friction or inaccurate online product presentation.
Product reports vary: many reviewers praise fit and construction, while a notable portion report fading, defects or flimsy fabrics on some items.
Communication receives mixed mentions: several positive notes about helpful phone support or personalised touches, but multiple complaints about unwanted catalogues and account/privacy issues.
Overall impressions are mixed: numerous satisfied customers highlight style and service, while others report delivery, returns or quality inconsistencies that shaped a negative outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service resolved my ordering mistake and dress arrived true to size.
“phoned customer service team who resolved my problem straight away.”
Bootcut jeans are very loose and reminiscent of 70s flares.
“Dont miss leg day at the gym if you want to get even close to filling these.”
Bedding colour differed from listing, arriving purple rather than red.
“it's more Purple/Puce so useless for my purpose”
Western bootcut jeans differ from previous purchases and feel poorer quality.
“This time I was very disappointed they are not the same”
Frustrated some coats stop at size 18 and sizing isn't true.
“And no your clothes are not true to Size”
Order arrived exactly as described and reviewer will order again.
“Love love love what I ordered exactly as described”
Website checkout failed with address errors and incorrect charges.
“it tried to charge me for three coats😡”
Catalogue delivery and order worked well and staff received praise.
“They employ sensible and kind staff and hugh thanks are due particularly to Ann Marie and Libby for their help.”
Coats marked size 18 arrived much smaller than expected.
“these came back not a size 16 please Joe Brown right!!!!”
Clothes are comfortable and true to size; reviewer wouldn't shop elsewhere.
“Joe Browns are beautiful comfortable and true to size.”
Delivery was next day and customer care was excellent.
“delivery was made the day after”
I recently discovered Joe Browns and I must say that I am very pleased with the unique styles they offer for both women and men. Their clothing collections are distinctive, making it easy for me to stand out from the crowd. The best part is that these collections cater to every season so you can always find something special to wear.
But there's more! Joe Browns also boasts a homeware range which is just as exceptional as their clothing lines. There is no doubt in my mind that this brand offers quality products which reflect individual style preferences.
Shopping at Joe Browns was not only delightful because of their great variety but also because of their superb customer service. The staff were friendly, knowledgeable and attentive, helping me feel confident in the purchases I made.
Overall, shopping at Joe Browns was a positive experience for me and one that I would definitely recommend for anyone who likes to express themselves through their wardrobe or home decor choices.
No shipping updates and only automated replies left the customer frustrated.
“Customer service is nonexistent.”
Coat fitted and delivered fast but buttons fell off on first wear.
“2 of the buttons fell off outside on my first time wearing it.”
Ordered months ago; some items not received and no refund responses.
“Absolutely disgusting customer service.”
Dress was fabulous and attracted many compliments during afternoon tea.
“Just want to say how fabulous this dress is”
Goods not received and the shop refuses to refund despite emails.
“I have not received the ordered goods, and the shop does not want to return the money paid to me.”
Long-time customer praised garment quality and fast replacement service.
“Customer service second to none.”
Ordering by phone to parcel delivery was a pure joy.
“receiving my parcel was a pure joy.”
Returns processed in 14 days and customer care resolved queries swiftly.
“returns do take 14 days to process.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Joe Browns is a UK-based retailer offering clothing and homeware aimed at distinctive, colourful styles for men and women. The brand sells through an e-commerce site and physical store presence, and provides customer support via phone/online channels. Typical consumer information to check before buying includes size guidance, delivery options, returns and exchange policies.