Reviews split between product praise and fulfilment problems. Many customers like the fit, embroidery and quick deliveries. Others describe parcels that never arrived, refund requests that went unanswered, and footwear that wears out fast. Sizing and colour mismatches come up in multiple accounts.
Examples from available reviews (Jul 2021 – Mar 2026).
Boots were not waterproof and fell apart within three months.
“They have fallen apart within 3 months of purchasing them”
First-time order arrived within 24 hours and clothes were excellent.
“Delivered 24 hours after ordering by Evri”
Very impressed by high quality, well-made embroidered T-shirt.
“The shirt is beautifully made”
Parcel never received and customer service provided no updates.
“parcel never received, no updates whatsoever”
Several reviews mention missing parcels and dispatch delays. Some describe support that doesn’t reply and refunds that take a long time. Others report quick replacements, full refunds and helpful call centre staff.
Some customers mention surprise costs such as return postage or referral discounts that didn’t apply. Positive reviews link good value to items that feel well made and match expectations. Some complaints say poor durability makes the purchase feel like bad value.
Checkout and tracking problems come up repeatedly, including address mistakes and courier tracking that stops updating. Reviewers also note sizing varies across clothes and boots, which leads to returns and exchanges. Some customers speak positively about in-store and phone orders.
Many reviewers praise embroidered shirts, jumpers and dresses that feel well made and fit as described. Common issues include flimsy footwear, thin soles, loose buttons and materials arriving crumpled. Several customers also report colours that don’t match the online listing.
Many reviews point to missing shipping updates and support replies that are automated or don’t arrive at all. Some customers mention unwanted catalogue mailings and concerns about data sharing. A smaller number call out specific staff and say replies were quick and useful.
Feedback swings between very happy purchases and serious fulfilment problems. Many five-star reviews praise the style and helpful staff. Many one-star reviews focus on failed deliveries, difficult returns and durability problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service resolved my ordering mistake and dress arrived true to size.
“phoned customer service team who resolved my problem straight away.”
Bootcut jeans are very loose and reminiscent of 70s flares.
“Dont miss leg day at the gym if you want to get even close to filling these.”
Bedding colour differed from listing, arriving purple rather than red.
“it's more Purple/Puce so useless for my purpose”
Western bootcut jeans differ from previous purchases and feel poorer quality.
“This time I was very disappointed they are not the same”
Frustrated some coats stop at size 18 and sizing isn't true.
“And no your clothes are not true to Size”
Order arrived exactly as described and reviewer will order again.
“Love love love what I ordered exactly as described”
Website checkout failed with address errors and incorrect charges.
“it tried to charge me for three coats😡”
Catalogue delivery and order worked well and staff received praise.
“They employ sensible and kind staff and hugh thanks are due particularly to Ann Marie and Libby for their help.”
Coats marked size 18 arrived much smaller than expected.
“these came back not a size 16 please Joe Brown right!!!!”
Clothes are comfortable and true to size; reviewer wouldn't shop elsewhere.
“Joe Browns are beautiful comfortable and true to size.”
Delivery was next day and customer care was excellent.
“delivery was made the day after”
I recently discovered Joe Browns and I must say that I am very pleased with the unique styles they offer for both women and men. Their clothing collections are distinctive, making it easy for me to stand out from the crowd. The best part is that these collections cater to every season so you can always find something special to wear.
But there's more! Joe Browns also boasts a homeware range which is just as exceptional as their clothing lines. There is no doubt in my mind that this brand offers quality products which reflect individual style preferences.
Shopping at Joe Browns was not only delightful because of their great variety but also because of their superb customer service. The staff were friendly, knowledgeable and attentive, helping me feel confident in the purchases I made.
Overall, shopping at Joe Browns was a positive experience for me and one that I would definitely recommend for anyone who likes to express themselves through their wardrobe or home decor choices.
No shipping updates and only automated replies left the customer frustrated.
“Customer service is nonexistent.”
Coat fitted and delivered fast but buttons fell off on first wear.
“2 of the buttons fell off outside on my first time wearing it.”
Ordered months ago; some items not received and no refund responses.
“Absolutely disgusting customer service.”
Dress was fabulous and attracted many compliments during afternoon tea.
“Just want to say how fabulous this dress is”
Goods not received and the shop refuses to refund despite emails.
“I have not received the ordered goods, and the shop does not want to return the money paid to me.”
Long-time customer praised garment quality and fast replacement service.
“Customer service second to none.”
Ordering by phone to parcel delivery was a pure joy.
“receiving my parcel was a pure joy.”
Returns processed in 14 days and customer care resolved queries swiftly.
“returns do take 14 days to process.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Joe Browns is a UK fashion retailer selling clothing and accessories for men and women. The range includes dresses, coats, shirts, footwear and seasonal collections. Customers can buy through the website or a printed catalogue. Product pages usually show sizing guidance, fabric details and photos to help shoppers choose.